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Yodel UK

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Yodel UK

Yodel parcel delivery service

Yodel are a parcel delivery service that operates across the UK.  If you have a query about parcel such as its status or how to return it, you can find a lot of the information that you need on their website.  This includes registering that a parcel was delivered with damage or arrange a redelivery if you were out when it arrived. As well as their Help section on the website, there is a contact number for the Yodel customer services department, so you can speak to someone if you prefer – the number is 0844 755 0117.  The lines are open from 8am until 7pm weekdays and from 9am until 1pm Saturdays. If you want to know more about terms and conditions, you can send the query to Yodel via email at [email protected]  And if you want to speak to them about services or invoices, you can call your account manager directly.


Yodel Contact Numbers


Important Contact Numbers

General Customer Services0844 755 0117
Web Collect Contact/ Transport Portal Contact- for External Clients0800 019 0022
Transport Portal Contact- for Internal Employees0844 770 0117
Transport Tower Contact0800 954 7341

Yodel Live Help

You can get in touch with the Yodel customer services team through live chat.  This is great if you want to check where a parcel is or organise a return. You just need to visit the Help page to access the live chat.  Advisors are available from 8am until 10pm weekdays and 8am until 5pm Saturdays.

Yodel Customer Service Address

You can also send correspondence to the company by post.  Send your details to the below address and the team will reply the same way:

Second Floor, Atlantic Pavilion, Albert Dock, Liverpool, Merseyside, L3 4AE

Yodel Quote Request

Yodel have very competitive quotes for domestic and international delivery with a number of different options available.  If you want to get a quote for Yodel to deliver a parcel for you, then you can visit the Quote Page for this information.

Yodel Parcel Tracking

The easiest way to track the status of your parcel is through the online portal.  You will get a tracking number that you can use on the website – it will be between 8 and 20 digitals in length.  If you don’t have this information, contact the sender and they should be able to provide it for you. If you need assistance with parcel tracking, you can also visit the live chat area and talk to the team.  Yodel even have mobile apps that can be downloaded to your phone and let you get updates about the status of the parcel.  Finally, if you want to understand the terms used in the tracking system, you can check this out here –

Yodel Calling Card

If you have missed a delivery, drivers will leave calling cards with instructions on what to do next.

Green card – this means contact the driver directly on the number provided to rearrange the delivery, any time before 9pm at night

Orange card – this means you need to go to the website and rearrange delivery there.


Yodel Web Collect Request

Yodel’s web collect allows you to easily book third party collections online.  All you need to do is sign into the online account and visit the web collect request page.  If you get any problems, then you can ring the customer services team on 0800 019 0022.

Yodel Express Delivery Times

For small and medium sized parcels, Yodel offers a one day or two day delivery option.  deliveries are made six days a week between 7am and 9pm. If you want to find out more, book the service or change a service, you can visit this page.

Yodel Xpect Contact

Yodel Xpect offers a two hour delivery window that is ideal for small, medium or large parcels.  You can submit a request for this via the online contact form and the team will get back in touch with you to confirm the booking.

Yodel Xpert Requests

Yodel Xpert also offer a delivery service for high value goods and BFPO service with next day or two day delivery.  You can also send a request form to the Xpert team to get a quote for the services that you need.

Yodel Republic of Ireland Contact

The Yodel service for the Republic of Ireland is for businesses that need to send parcels to the ROI that weigh up to 25kg.  You can get a quote for this service via on the website page.

Yodel Offshore Contact

Yodel off 2 or 3 day services to the Channel Islands and the Isle of Man (not including Republic of Ireland).  The Channel Islands service means if something isn’t delivered, it is sent to the nearest Post Office. If you want to book this service, fill in the online form and the team will contact you to make the arrangements.

Yodel Transport Portal Contact

Yodel’s transport portal is the easiest way for users to rise and update IT requests.  This is for internal and external customers. You can access this page here and manage all of your requests.  If you have problems using the portal, you can call 0844 770 0117 for internal employees or 0800 019 0022 for external employees.  You can also ring the Yodel transport and control tower on 0800 954 7341.


Yodel World Contact

Yodel world service offers international parcel delivery around the globe.  Parcels can be delivered in as little as 3-5 days in a safe and secure way. There are guidelines to packaging overseas parcels and you can find them here.  For a quote for this service, visit the international delivery page.

Yodel Direct Helpline

This offers the users fully online services right from booking the service online and then tracking the status of the parcel as per your convenience. The Yodel direct help centre answers all your questions in regard to delivery, collection, accounts through their help page. You can check for the best competitive quotes online easily using the page.

Multi-Parcel Pricing

Yodel Multiple Parcel Requests

If you have more than one parcel to send, this can cut the cost of delivery.  You can find out the rates for multiple deliveries by visiting the multiple parcel delivery page.  You can also submit details here for a personalised quote.

Yodel Fake Email Contact

If you receive an email saying it is from Yodel but you think it is spam or fraudulent, you can forward it on to their security email address at [email protected]  You can also visit the website to find out more about avoiding online fraud.

Yodel Press Office Contact

If you want to get in touch with the press department at Yodel, then you can send an email to [email protected] and someone will respond to you.

Yodel Business Sales Contact

If you want to chat with Yodel about your business needs or become a business partner, you can submit the online form to get someone to reach out.  You can also find more information about their services or promotional activities on the website.

Yodel Careers

Yodel has an online careers page which can be visited to see if there are any vacancies that might be suitable for you.

Yodel Returns Contact Number

If you want to return or exchange an item delivered by Yodel, then there will be instructions on the parcel.  If there isn’t or you need further help, you can contact the courier who delivered the parcel. Collections are done between 8am and 6pm.  If you want to talk to Yodel directly to get help, then call 0844 755 0117.  There is also an online tracking page available here.