Call connection number

Virgin Media

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Virgin Media

Virgin Media Customer Services – 0843 133 7111

You can get in touch with the customer services team at Virgin Media by calling 0843 133 7111.  

This line is charged at 13p per minute or you can find the freephone number 0800 052 0422 might be better as these calls are free.  

The customer services team can be reached through option 2 on either line while the sales team for new customers is on option 1.  

You can also change details on your account through option 3 or access general enquiries team on option 4 for problems.

Virgin Media Technical Support – 0345 454 1111

The main technical support team at Virgin Media can be reached on the mobile-friendly, local rate number of 0345 454 1111 or by dialling 150 from any Virgin Media mobile.  You can use this number to check about broadband problems, TV or phone issues or if you are having problems with your landline.  

You can use it to report faults on your TV or phone lines or if you are losing signal or picture.  You can also make a change to a planned engineer visit through this number.  

You can even use it to start the complaints procedure if you are unhappy with something although there is also a dedicated customer services page (see down the page).

This 0345 454 1111 number services as an account management line where customers can change their service, activate parental controls and let the company known about unwanted sales calls.  You can even use it to cancel services you no longer need apart from mobile customers who should ring 0345 600 0789 instead.

The line is open from 8am-midnight seven days a week.  Calls are charged at the same rate as ringing an 01 or 02 number, up to 12p per minute or 45p per minute from mobiles.  Calls should also be free under inclusive minutes plans but check with your provider.

Virgin Media Mobile – 0345 600 0789

If you need to talk to Virgin Media about your mobile contract, call 0345 600 0789.  You can report a lost or stolen phone, change your number when coming to or leave Virgin Media or change your tariff.  Lines are open 8am until midnight but usually close Bank Holidays.

Make a Bill Payment –  0800 064 3777

You can pay your bill by calling the freephone billing line on 0800 064 3777.  This is also the number to check account balance and is open from 8am until midnight every day.  Calls to this number are free.  You can also use their ebilling portal at

Moving Home – 0345 141 0111

If you need to move your Virgin Media services to a new address, you can call 0345 141 0111 or dial 150 from a Virgin mobile.  You can usually transfer your phone number to your new address in the same area code – check out area code pages to find out if your new address is the same code as your old one.  This is a local rate number with calls costing 12p per minute from landlines and 45p per minute from mobiles but should count towards free inclusive calls.

You can also use the website to move your details or check out about available services as well as live chat with advisors –

Complain to Virgin Media – 0800 052 0422 or 0345 600 0789

If you need to make a complaint about some aspect of your Virgin Media account, you can call freephone 0800 052 0422 or the local rate 0345 600 0789.  You can also write to them although this will take longer:

  • Complaints,
  • Virgin Media,
  • PO Box 333,
  • Matrix Court,
  • Swansea,
  • SA7 9ZJ,
  • United Kingdom.

Virgin Media aims to deal with all complaints at the initial stage but if you are still not happy, you can escalate the issue to senior management.  If it remains unresolved within 8 weeks of the complaint, you can refer it to the ombudsman for further advice.  Details are below:



CISAS (Communications and Internet Services Adjudication Scheme),

70 Fleet Street,



The United Kingdom.

Phone: 0207 520 3827

Email: [email protected]


The Financial Ombudsman Service,

Exchange Tower,


E14 9SR,

The United Kingdom.

Phone: 0300 123 9123

Email: [email protected]


*Excludes cost of UK local-rate phone call.

Popular Phone Numbers



General Customer Service0843 133 7111
Technical Support0345 454 1111
Virgin Media Mobile customers0345 600 0789
Billing queries0800 064 3777
Moving to a New Home0345 141 0111

You can call 0800 numbers free from all lines.  0345 numbers are charged at the same rate as 01 and 02 numbers usually 12p per minute plus an access charge from landlines and 45p per minute plus an access charge from mobiles.  These calls should also come under inclusive minutes if you have them.  Check with your provider for details.

Alternative Contact Options


You can write to Virgin Media at their main address:

  • Virgin Media Limited,
  • Bartley Wood Business Park,
  • Bartley Way,
  • Hook,
  • RG27 9UP,
  • United Kingdom.


The official company website is and this is available for a wide range of services as well as their contact information and live chat with an advisor.


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