To speak to the customer services team at Very, you can call 03448 222 321. Here you can order a new catalogue or manage your account. This is where to ring for changes of address or to update other details to continue receiving their correspondence.
You can also use this number for clearance sale information on any of their catalogue sections. If you are unhappy with an item, you can also arrange a refund through this number or find out about the returns process.
You can call this number for the same cost as ringing other local rate numbers, 01 or 02 numbers. If you have free minutes on your contract, then often the calls are free. Otherwise, you will pay an access charge plus a per minute rate. Lines are open 7-11 7 days a week but are closed some bank holidays.
If you need to make a complaint about some aspect of your dealings with Very, you can ring 03448 222 321. Here you can complain about items delivered in a damaged condition or defective items. If you think you have been overcharged or unfairly had charges added, you can ring this number. You can also escalate to the Financial Ombudsman if you are unhappy with their response. There is also a correspondence address to send a complaint or other paperwork to:
Shop Direct – Very Complaints,
If you want to place an order over the telephone, then you can ring 08448 222 321. This line helps with all categories from their catalogue from women’s wear to home items. This includes electrical items such as TVs and smartphones. They also offer white goods such as cookers and fridges as well as furniture such as sofas. Calls are charged at 7p a minute from landlines and mobiles will usually cost more.
If you want to apply for a credit card from Very, you need to all 033 000 0064. You can find out about the APR, upgrade to a different type of card from them or add another cardholder to the account. You can also get help if you are struggling with payments or if your card has been lost or stolen and you fear it may be used fraudulently.
If you want to take an extended warranty from Very, you need to call 0844 822 4706. This service is for items that have suffered a breakdown, an accident or a technical fault to save you being out of pocket. You can also ring the number to renew your policy or to make a claim. You can also upgrade to add free replacement cover if an item cannot be repaired.
If you want to get a quote for home insurance from Very, you can call 0800 072 6349. You can also add to your existing cover or renew an existing policy with them. Should you need to cancel your policy or move it to another property, just ring this line. For flood or fire damage claims, ring this line for emergency accommodation and to make a claim. You can also ring it if you have experienced a burglary.
If you had Payment Protection Insurance (PPI) from Very and want to cancel the policy, you can ring 0344 811 1220. You can also claim for full compensation if you were unaware that you had a policy. If you need to claim on the policy for unemployment, illness or death then you can use the numbers below:
Very shopping payment protection insurance (PPI) phone number
PPI CLAIMS DEPARTMENT
VERY CONTACT NUMBER
General PPI enquiries
0344 811 1220
Make a PPI claim
0800 092 1920
Life PPI claims
0800 111 4121
If you need to speak to someone about your Very loan, you can ring 0121 693 9106. Here you can find out about your current APR, extend your borrowing or let them know if you are having trouble financially. You can also clear an outstanding balance by calling the line. This is an existing customer only service as Very no longer offer new loans. Lines are open 9-7 weekdays and 9-1 Saturdays, closed Sundays and bank holidays.
|UK PHONE NUMBER|
Customer services including complaints
03448 222 321
Place an order (any items)
08448 222 321
Extended warranty insurance queries
0844 822 4706
Very home insurance queries
0800 072 6349
Shopping insurance enquiries
0344 811 1220
Make a claim (PPI)
0800 092 1920
Life claims (PPI)
0800 111 4121
|Loan customer support (existing customers)|
0121 693 9106
As well as their various helplines you can reach Very in writing, by email and through social media profiles.
You can write to Very on their below address for any queries but be aware that these will take longer to receive a response than when you phone them. And don’t send sensitive information such as card numbers or bank details:
You can contact Very via their social media profiles on all the main sites but always be careful about sending sensitive information as most are not secure.