If you call the customer service team on 0345 207 2000 they will be able to tell you about the gas and electricity prices offered by Utilita. You can also find out about switching to a different tariff or reporting a lost top-up card. You can ring this number to find where the nearest PayPoint is located where you can top up your card.
This helpline can also help if you want to look at ways to save money on your utility bills. They can look at things like when you use the most energy during the day. If you are a Freedom Unit customer with a red or blue card, then you can use the dedicated number for your team to get your query handled quicker. Check the table below for this information.
You can ring 0345 207 2000 at the same call cost as other 03 helpline numbers and call the 01 or 02 numbers. If you have inclusive minutes on your contract, calls will be free but otherwise, your call will cost a set per-minute rate plus an access charge. Lines are open from 8am until 8pm weekdays and 8am until 5pm weekends although this might be reduced on Bank Holidays.
| UTILITA ENQUIRIES DEPARTMENT | PHONE NUMBER |
| General customer enquiries | 0345 207 2000 |
| Freedom Unit (red card) customer services | 0330 333 7440 |
| Utilita pay as you go (blue card) enquiries | 0330 333 7442 |
If you want to join Utilita as a customer, you can ring 0345 206 8777. This number handles duel fuel customers as well as electric or gas only. They can give you a price for your energy usage levels, location and type of property. You can also look at what suits your financial needs such as a pay as you go system or a monthly direct debit. You can use this number as an existing customer if you are moving house and need to change your details.
You can ring the 24 hour top up line on 0345 206 8333 to pay with a debit or credit card and add to your balance. You can also use it to check your current balance or when a bill is due. If you need to check a payment has been made, use this line to do this.
You can use the automated meter reading number 0345 209 3750 to submit your regular meter reading. This is important to avoid estimated bills that can cost you more money. Always use an accurate reading from your meter as you can be fined for submitting incorrect information.
Utilita’s billing line can be reached on 0333 015 6662. Here you can dispute a charge on your bill or check the latest tariff prices. You can also let them know a payment has been made or get help if you are having financial difficulties. If you have received a final warning notice despite paying your bills, contact this number to sort the problems.
If you need to complain to Utilita then you can call0345 207 2000. This includes complaints about overcharged bills, problems with your supply or even dangerous gas fittings. You can also complain about interactions with staff including engineers, meter reading staff and even staff on the phone. If you want to send your complaint in writing, then you can do so by posting it to:
Utilita Energy Limited,
Hutwood Court,
Bournemouth Road,
Chandler’s Ford,
Eastleigh,
SO53 3QB,
United Kingdom.
If you experience a power cut, you can call the emergency phone number 0345 206 8999. You can get a supply update to see when your power will be restored and report an outage if it hasn’t been done already. The line is open 8am until 10pm so if it falls outside these hours, call your regional supplier instead.
There is a national gas emergency helpline to call for free if you think you smell gas – 0800 111 999. Before you call, turn off your gas supply at the mains and open windows and doors. The line is available 24/7.
| UTILITA DEPARTMENT | PHONE NUMBER |
| Utilita general customer services | 0345 207 2000 |
| General enquiries for Freedom Unit (red card) customers | 0330 333 7440 |
| Utilita pay as you go (blue card) enquiries | 0330 333 7442 |
| Join Utilita Energy as a new customer | 0345 206 8777 |
| Top up payments on your account | 0345 206 8333 |
| Submit a meter reading | 0345 209 3750 |
| Utilita billing enquiries (all customers) | 0333 015 6662 |
| Report a power cut to Utilita | 0345 206 8999 |
| Gas emergency helpline | 0800 111 999 |
Utilita is a modern utility company who offers plenty of different ways to get in touch. This includes traditional options such as the telephone and in writing as well as through messages on their social media accounts.
If you want to send your query or information in writing, you can send it to their Winchester postal address. Always remember that postal queries take longer to get a response than other contact options and please don’t send cheques for payments as these aren’t accepted.
Utilita Energy Limited,
Utilita House,
Moorside Road,
Winchester,
Hampshire,
SO23 7RX,
United Kingdom.
You can use email to send a general query or information about a problem with your account by sending details to [email protected] Agents will respond in around 48 hours so leave plenty of time before a payment deadline when sending your query this way.
Social media is a great way to find out about the latest deals and promotions from Utilita. You can find them at:
View public posts on the Utilita Facebook page
www.facebook.com/UtilitaEnergyUK
Write a Tweet on the Utilita Twitter feed
Add Utilita to your circles on Google+
plus.google.com/108881263587267779348
Watch Utilita advertisements on their YouTube channel
www.youtube.com/channel/UCFSJXbyyeTgPCdmro0Obodw
Find out more about Utilita on their LinkedIn profile page