You can call the Universal Credit team on 0843 133 7113 for help with your application, advice on how to make a claim or to report a delayed payment.
Universal Credit Customer Service – 0843 133 7113
If you need help with an existing Universal Credit claim or to apply for one, you can call the customer services team on 0843 133 7113. Universal Credit is a government benefit that pays money to people who are not working or who have a low income. The amount of payment depends on your income and individual circumstances. When you ring, there is a welcome message to tell you that you can claim online and direct you to the website to do this. You will then be placed on hold for an adviser is available to take your call.
Eligibility for Universal Credit
You can call 0800 328 5644 to find out if you are eligible for Universal Credit. Currently, you can claim if you are single or in a couple aged 18 or above and under state pension age. You must have less than £16,000 in savings and not in either full-time education or training. You can ring the number to find out more about eligibility and to start making your claim.
Claiming Universal Credit
There are several different ways you can claim Universal Credit. To start with you can call 0800 328 5644 and speak to someone who can take you through the process. You can also make a claim online, visit, https://www.gov.uk/universal-credit/how-to-claim. If you are successful, you will be given an appointment to attend a local Job Centre. Here you will accept the ‘claimant commitment’ that means you complete tasks to entitle you to the payment including looking for work.
Reporting a Change of Circumstances –
You must let HMRC know if there are any changes that can affect Universal Credit eligibility. You can ring 0800 328 5644 to do this. Changes include finding a job, having a child, changing address, changes in rent amount or being too ill to work. If credit payments are overpaid, you need to repay this if you don’t report a change of circumstances that affects the benefit.
Universal Credit Payments
If you don’t fulfil your claimant commitment, your Universal Credit may be stopped or reduced – this process is known as sanctioning. If you get a sanction, you need to call 0800 328 5644 for advice on what happens next. You can also raise a complaint if you think the sanction was unfair. If you are struggling financially, you may be entitled to a hardship payment during the sanction which you have to pay back once it is finished. To request this, ring 0800 328 5644.
Making an Appeal
You can appeal any decision about Universal Credit by calling 0800 328 5644. This includes querying the amount awarded and any sanctions. You need to explain why you think an error has been made. Once they have investigated and if you are still unhappy, you can appeal to the Social Security and Child Support Tribunal about the matter.
Universal Credit Contact Numbers
|Department||Contact Number||Opening Hours|
|General Customer Service||0800 328 5644||Monday-Friday: 8am-6pm|
|Eligibility queries||0800 328 5644||Monday-Friday: 8am-6pm|
|Claims and related queries||0800 328 5644||Monday-Friday: 8am-6pm|
|Change of Circumstances (all)||0800 328 5644||Monday-Friday: 8am-6pm|
|Payments (all)||0800 328 5644||Monday-Friday: 8am-6pm|
|Appeals (all)||0800 328 5644||Monday-Friday: 8am-6pm|
Cost of Calling the Helpline
Calling the Universal Credit helpline is charged at the same rate as a local rate number. This means if you have free inclusive minutes on your mobile, the calls will be free and the same applies to landlines. The centre is open from 8-6 Monday to Friday but is closed on weekends and Bank Holidays.
Local Jobcentre Locator
If you have to visit a local Jobcentre as part of your application or to give them evidence relating to the claim, you can use the Jobcentre Plus Locator on the government website – http://los.direct.gov.uk/