Trainline customer services – 0333 202 2222
If you need to contact the customer services team at Trainline, call 0333 202 2222. This line can help with various queries including claiming a refund for an unused ticket if this option is available (which it may not be if there wasn’t a network-wide issue). The line also offers technical support for buying tickets through their mobile app or if you have forgotten your login information for the app or website.
If you need to notify Trainline about a delay or a change to the allocated platform not on the journey planner, you can ring this number. Should you find a cheaper ticket than what is on their website, call them to let them know.
Lines are open from 8am until 10pm daily but may be closed bank holidays. Calling the number will cost the same as ringing a local UK number starting with 01 or 02. This is a per minute rate with an access charge from your provider. You can usually call for free if you have inclusive minutes on your line.
Trainline head office – 0203 128 2000
If you want to complain to Trainline’s head office, you can call 0203 128 2000. This number handles complaints around tickets not being accepted for travel or for refunds if you found a ticket cheaper elsewhere. If you were sold incorrect tickets such as when engineering work was happening, you can also complain to this number. If you prefer to send a complaint in writing, you can do this by posting it to:
50 Farringdon Road,
Contact Trainline from outside the UK: +44333 202 2222
If you are outside the UK, you can call +44 333 202 2222 to speak to Trainline. This line handles queries around European tickets, airport services when you arrive in the UK and for trips on the Eurotunnel service between England and France. You can also use the line to check about what documents you need to travel to the UK.
If you call Trainline from outside the UK, calls will cost more than ringing from inside the UK. The exception is if you have a special roaming package on your mobile. Call costs will depend on where you are.
Book a train ticket – 0871 244 1545
If you want to book a train ticket with Trainline on the phone, you can use their telephone bookings service on 0871 244 1545. If you ring this line for a ticket, make sure you tell them about any railcards you have to reduce the cost of travel. Also, let them know if you are making multiple journeys as there may be special tickets that can save you money on a per-trip cost. Calls to this line are charged at 13p per minute plus access charge from your line provider. Mobile customers may see a higher charge.
Business customer enquiries – 0870 3333 555
If you want to talk to the business team at Trainline, call 0870 3333 555. This line is for multiple ticket bookings for your business and staff members. If you want to change the information on who is travelling, you can do this by calling this number. You can also get technical support for online services. If admin staff need training using Trainline services, call this number to arrange it.
Trainline contact numbers
|TRAINLINE DEPARTMENT||PHONE NUMBER|
|Trainline general customer services||0333 202 2222|
|Head office enquiries and complaints||0203 128 2000|
|Contact Trainline from outside the UK||+44333 202 2222|
|Book a train ticket on the phone||0871 244 1545|
|Business customer enquiries||0870 3333 555|
More ways to contact Trainline
Trainline is a modern company who offer a wide range of platforms which you can use to get in touch with them. This includes a range of phone numbers, physical addresses, email and also a presence on all the main social media sites. These can be used for bookings and also queries about discounts and special deals.
If you want to send a query via email, you can do this by visiting the website at http://ehelp.thetrainline.com/app/ask/session/. Otherwise, you can send the details to [email protected] including requesting a schedule of engineering work, requesting a refund or complain about a misleading timetable.
Return your tickets to Trainline
If you have unused tickets, you may be able to get a refund for them. To do this, you might need to return them to the company which you can do by sending them to:
PO Box 23972,
Trainline social media profiles
Trainline use social media to keep in touch with customers about discounts, major timetable changes and also special situations that have change planned trains. There are message functions as well as the ability to send enquiries about tickets and to give feedback.
Follow Trainline updates on Facebook
Request customer service support via the Trainline Twitter feed
Watch Trainline adverts through their YouTube channel
Find out about working at Trainline via their LinkedIn profile