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Thames Water

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Thames Water

Thames Water, All Departments Phone Numbers

DepartmentContact NumberOpening Hours
Customer Service Free Contact, Bill, Moving home, Water Meter0800 980 8800Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Bill and Account Moving home, Water Meter (Overseas)+44 1793 486 555Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Bill and Account Moving home, Water Meter(Textphone)0800 316 6899Monday to Friday, 24hrs
Urgent problem such as no water or sewer flooding0800 714 614Monday to Friday, 24hrs
Urgent problem, Water Leak (Textphone)0800 316 9898Monday to Friday, 24hrs
Urgent problem, Water Supply Issues, Drains and Sewerage0800 316 9800Monday to Friday, 24hrs
Urgent problem, Water Supply Issues (Textphone), Drains and Sewerage (Textphone)0800 316 9898.Monday to Friday, 24hrs
Billing Contact Centre0179 336 6000Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Direct Debit Setup and Enquiries0179 336 6001Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Thames Water Debt collection0208 763 4522Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Debt Collectors0161 935 2203Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Press and Media0203 577 4364Monday to Friday 8:30am to 5pm
Senior Media Relations0203 577 7700Monday to Friday 8:30am to 5pm
Filming Request0207 812 9144Monday to Friday 8:30am to 5pm
HomeServe Plumbing & Drainage Cover0800 0731243Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Water Meter Installation0161 615 1177Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Meter Fitting0161 615 1110Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Property Insight0118 925 1504Monday to Friday 8am to 8pm, Saturday 8am to 6pm
thames water website

How to report a leak

Thames Water website is easy to navigate. If you want to report a leak, Go to, hover over the Help & Advice section within the main menu, then when the menu has expanded select the report a leak option which can be found on the right side of the menu.

If you need to contact them via email then follow this link,

Thames water emergency telephone number

Thames Water also offer home emergency cover to help with plumbing and other problems around the home. You can content them on 0800 0731243, for free.

You can use this number to contact them to find out more about their service and what it covers.  It can also be used by existing customers who already have the cover to arrange a home visit to deal with a problem or get advice on a potential issue they have noticed. Visit this link, which will take you to the right section of the website.

Bill and Account Inquiries 0800 980 8800 Free Number

Bill and Account Inquiries 0800 980 8800 Free Number

If you have any question about your account or bills in relation to your water supply, then you call Thames Water direct on 0800 980 8800, which is aFree Number. Make sure you prepare yourself before calling, have your account number to hand and the member of Thames Water customer service will be happy to help.

For textphone, callers use the Thames Water textphone number, which is 0800 316 6899, again this is a free to call number.

Thames Water Billing Issues, Complaints & Concerns Phone Number 0179 336 6000

For any issues regarding your latest bill, then call 0179 336 6000 for Thames Water helpline, this is the correct number to call. It will put you through to the Thames Water contact number billing department. If there are any discrepancies within any of your past billing statements, you can call Thames Water Customer Service office using, 0179 336 6000.

Thames Water has over 15 million customers that around 27% of the UK population so they supply a lot of water.

request callback

Thames Water Billing Issues & Complaints

The number 0800 0093 988 can also be used to speak to Thames Water with regards any billing queries such as changing payment date or incorrect amounts take from a bank account.

Simply follow this link,, and select the request a callback option.

How to reduce water usage

Thames Water offers a nice free calculator that helps you work out your water usages. It then helps you look at ways of not only reducing the water usage, but also your bill. 

Thames Water, Usage Calculator

water saving calculator
Moving home

Thames Water Moving Home

Moving home can be very stressful, but it is important to let your water supplier that you are moving. To let Thames Water know you are moving home then you just need to go to this part of their website (click here).

Once at the moving homepage simply click the “tell us you are moving” button, which if you look to the left there is a snapshot of what this looks like on their site.

Water meters, Installation & repairs

There are so many reasons why you need to speak to the customer service team at Thames Water regarding about your water meter. Via this link, your can see your water usage and submit a meter reading.

You may also what to report a fault, which if this is the case Thames Water will be happy to help.

Once on the page, you have to selected to options which best suits your query. Or just phone their customer service desk on 0800 980 8800.

Water meters
No water or low pressure

No water, what todo?

If you home or business has no running water then Thames Water have a postcode checker you can use. So if you want to check for low pressure or not water in your area, follow this link, and please enter your full postcode in the box.

Who are Thames Water

Thames Water is the private utility company within the UK, who are responsible for over 15 million customer water supplies within the UK, that around 27% of the UK population.

Here is a list of water management infrastructure projects Thames Water are responsible for:

  • Thames Water Ring Main around London
  • The Lee Tunnel
  • Europe’s largest wastewater treatment works
  • In Beckton, the UK’s first large-scale desalination plant

They are responsible for providing fresh water to properties and also removing waste water from them.  If you experience a problem with either of these services, you can now use the Thames Water contact number to quickly speak to someone to deal with the issue.

Every day, the company deals with some 2,600 million litres of tap water and removes more than 4 billion litres of sewage. They are responsible for the water pipe network across the region and therefore are the people to speak to if you notice a leak, both around your property and in the larger area.  

You can contact this number to speak to someone about these services and report any problems you have spotted. Thames Water also provides information about ongoing work and disruptions to service in their area.

They offer a really easy to use website where you can report faults, leaks, add meter readings and deal with your bill.

The sewage treatment process

For getting clean water to your home, there is a process that Thames Water runs through before it’s allowed for usage.

Have you ever wondered how the water is processed and how it becomes safe to drink and such a clear colour. Well Thames Water have a section within their website that runs through the process.

Please see the infographic and video below that explains the process, you can also find further information on their website (click here).

The sewage treatment process

Thames Water Customer Service Number


Thames Water Emergency Number


Thames Water Contact Number