Thames Water

Thames Water website is easy to navigate. If you want to report a leak, Go to https://www.thameswater.co.uk, hover over the Help & Advice section within the main menu, then when the menu has expanded select the report a leak option which can be found on the right side of the menu.

If you need to contact them via email then follow this link, https://www.thameswater.co.uk/contact-us.

Thames Water also offer home emergency cover to help with plumbing and other problems around the home. You can content them on 0800 0731243, for free.

You can use this number to contact them to find out more about their service and what it covers.  It can also be used by existing customers who already have the cover to arrange a home visit to deal with a problem or get advice on a potential issue they have noticed. Visit this link, which will take you to the right section of the website.

If you have any question about your account or bills in relation to your water supply, then you call Thames Water direct on 0800 980 8800, which is aFree Number. Make sure you prepare yourself before calling, have your account number to hand and the member of Thames Water customer service will be happy to help.

For textphone, callers use the Thames Water textphone number, which is 0800 316 6899, again this is a free to call number.

For any issues regarding your latest bill, then call 0179 336 6000 for Thames Water helpline, this is the correct number to call. It will put you through to the Thames Water contact number billing department. If there are any discrepancies within any of your past billing statements, you can call Thames Water Customer Service office using, 0179 336 6000.

Thames Water has over 15 million customers that around 27% of the UK population so they supply a lot of water.

The number 0800 0093 988 can also be used to speak to Thames Water with regards any billing queries such as changing payment date or incorrect amounts take from a bank account.

Simply follow this link, https://www.thameswater.co.uk/help-and-advice/customer-commitment/feedback-on-our-service, and select the request a callback option.

Thames Water offers a nice free calculator that helps you work out your water usages. It then helps you look at ways of not only reducing the water usage, but also your bill. 

Thames Water, Usage Calculator

Moving home can be very stressful, but it is important to let your water supplier that you are moving. To let Thames Water know you are moving home then you just need to go to this part of their website (click here).

Once at the moving homepage simply click the “tell us you are moving” button, which if you look to the left there is a snapshot of what this looks like on their site.

There are so many reasons why you need to speak to the customer service team at Thames Water regarding about your water meter. Via this link, your can see your water usage and submit a meter reading.

You may also what to report a fault, which if this is the case Thames Water will be happy to help.

Once on the page, you have to selected to options which best suits your query. Or just phone their customer service desk on 0800 980 8800.

If you home or business has no running water then Thames Water have a postcode checker you can use. So if you want to check for low pressure or not water in your area, follow this link, and please enter your full postcode in the box.