Thames Water Contact Number

thames water logo
    • Company Name: Thames Water
    • Main Contact Number: 0872 722 7115
      Calls to 0872 numbers cost 13p per minute.
    • HQ Address: Clearwater Court, Vastern Road, Reading RG1 8DB.
    • Opening Hours: Monday to Friday 8am to 8pm, Saturday 8am to 6pm
    • Website: www.thameswater.co.uk
    • Company number: 02366661
    • VAT registration no: GB 537-4569-15
    • Tweet Thames Water: Tweet us
    • Facebook Message: message us on Facebook.
thames water website

How to report a leak

Thames Water website is easy to navigate. If you want to report a leak, Goto https://www.thameswater.co.uk, hover over the Help & Advice section within the main menu, then when the menu has expanded select the report a leak option which can be found on the right side of the menu.

If you need to contact them via email then follow this link, https://www.thameswater.co.uk/contact-us.

Home emergency cover

Thames Water also offer home emergency cover to help with plumbing and other problems around the home.

You can use this number to contact them to find out more about their service and what it covers.  It can also be used by existing customers who already have the cover to arrange a home visit to deal with a problem or get advice on a potential issue they have noticed. Visit this link, which will take you to the right section of the website.

HomeServe
request callback

Thames Water Billing Issues & Complaints

The number 0800 0093 988 can also be used to speak to Thames Water with regards any billing queries such as changing payment date or incorrect amounts take from a bank account.

Simply follow this link, https://www.thameswater.co.uk/help-and-advice/customer-commitment/feedback-on-our-service, and select the request a callback option.

How to reduce water usage

Thames Water offers a nice free calculator that helps you work out your water usages. It then helps you look at ways of not only reducing the water usage, but also your bill. 

Thames Water, Usage Calculator

water saving calculator
Moving home

Thames Water Moving Home

Moving home can be very stressful, but it is important to let your water supplier that you are moving. To let Thames Water know you are moving home then you just need to go to this part of their website (click here).

Once at the moving homepage simply click the “tell us you are moving” button, which if you look to the left there is a snapshot of what this looks like on their site.

Water meters, Installation & repairs

There are so many reasons why you need to speak to the customer service team at Thames Water regarding about your water meter. Via this link, your can see your water usage and submit a meter reading.

You may also what to report a fault, which if this is the case Thames Water will be happy to help.

Once on the page, you have to selected to options which best suits your query. Or just phone their customer service desk on 0800 980 8800.

Water meters

Here is a list of all Thames Water Contact Numbers

Department Contact Number Opening Hours
Customer Service Free Contact, Bill, Moving home, Water Meter 0800 980 8800 Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Pay by phone – Paying your bill 0800 980 8800 Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Bill and Account Moving home, Water Meter (Overseas) +44 1793 486 555 Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Corporate, Business number 0800 980 8800 Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Bill and Account Moving home, Water Meter(Textphone) 0800 316 6899 Monday to Friday, 12am to 11:59pm
Water Leak 0800 714 614 Monday to Friday, 12am to 11:59pm
Water Leak (Textphone) 0800 316 9898 Monday to Friday, 12am to 11:59pm
Water Supply Issues, Drains and Sewerage 0800 316 9800 Monday to Friday, 12am to 11:59pm
Water Supply Issues (Textphone), Drains and Sewerage (Textphone) 0800 316 9898. Monday to Friday, 12am to 11:59pm
Billing Contact Centre 0179 336 6000 Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Direct Debit Setup and Enquiries 0179 336 6001 Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Thames Water Debt collection 0208 763 4522 Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Debt Collectors 0161 935 2203 Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Press and Media 0203 577 4364 Monday to Friday 8:30am to 5pm
Senior Media Relations 0203 577 7700 Monday to Friday 8:30am to 5pm
Filming Request 0207 812 9144 Monday to Friday 8:30am to 5pm
HomeServe Plumbing & Drainage Cover 0800 0731243 Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Water Meter Installation 0161 615 1177 Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Meter Fitting 0161 615 1110 Monday to Friday 8am to 8pm, Saturday 8am to 6pm
Property Insight 0118 925 1504 Monday to Friday 8am to 8pm, Saturday 8am to 6pm

Who are Thames Water

Thames Water is the largest water and wastewater supplier in the UK, covering around 9 million customers across London and the Thames Valley area.  They are responsible for providing fresh water to properties and also removing waste water from them.  If you experience a problem with either of these services, you can now use the Thames Water contact number to quickly speak to someone to deal with the issue.

Every day, the company deals with some 2,600 million litres of tap water and removes more than 4 billion litres of sewage. They are responsible for the water pipe network across the region and therefore are the people to speak to if you notice a leak, both around your property and in the larger area.  

You can contact this number to speak to someone about these services and report any problems you have spotted. Thames Water also provides information about ongoing work and disruptions to service in their area.

They offer a really easy to use website where you can report faults, leaks, add meter readings and deal with your bill.

The sewage treatment process

For getting clean water to your home, there is a process that Thames Water runs through before it’s allowed for usage.

Have you ever wondered how the water is processed and how it becomes safe to drink and such a clear colour. Well Thames Water have a section within their website that runs through the process.

Please see the infographic and video below that explains the process, you can also find further information on their website (click here).

The sewage treatment process

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