- Company Name: Thames Water
- Main Contact Number: 0843 133 7115
Calls to 0872 numbers cost 13p per minute.
- HQ Address: Clearwater Court, Vastern Road, Reading RG1 8DB.
- Opening Hours: Monday to Friday 8am to 8pm, Saturday 8am to 6pm
- Website: www.thameswater.co.uk
- Company number: 02366661
- VAT registration no: GB 537-4569-15
- Tweet Thames Water: Tweet us
- Facebook Message: message us on Facebook.
|Department||Contact Number||Opening Hours|
|Customer Service Free Contact, Bill, Moving home, Water Meter||0800 980 8800||Monday to Friday 8am to 8pm, Saturday 8am to 6pm|
|Bill and Account Moving home, Water Meter (Overseas)||+44 1793 486 555||Monday to Friday 8am to 8pm, Saturday 8am to 6pm|
|Bill and Account Moving home, Water Meter(Textphone)||0800 316 6899||Monday to Friday, 24hrs|
|Urgent problem such as no water or sewer flooding||0800 714 614||Monday to Friday, 24hrs|
|Urgent problem, Water Leak (Textphone)||0800 316 9898||Monday to Friday, 24hrs|
|Urgent problem, Water Supply Issues, Drains and Sewerage||0800 316 9800||Monday to Friday, 24hrs|
|Urgent problem, Water Supply Issues (Textphone), Drains and Sewerage (Textphone)||0800 316 9898.||Monday to Friday, 24hrs|
|Billing Contact Centre||0179 336 6000||Monday to Friday 8am to 8pm, Saturday 8am to 6pm|
|Direct Debit Setup and Enquiries||0179 336 6001||Monday to Friday 8am to 8pm, Saturday 8am to 6pm|
|Thames Water Debt collection||0208 763 4522||Monday to Friday 8am to 8pm, Saturday 8am to 6pm|
|Debt Collectors||0161 935 2203||Monday to Friday 8am to 8pm, Saturday 8am to 6pm|
|Press and Media||0203 577 4364||Monday to Friday 8:30am to 5pm|
|Senior Media Relations||0203 577 7700||Monday to Friday 8:30am to 5pm|
|Filming Request||0207 812 9144||Monday to Friday 8:30am to 5pm|
|HomeServe Plumbing & Drainage Cover||0800 0731243||Monday to Friday 8am to 8pm, Saturday 8am to 6pm|
|Water Meter Installation||0161 615 1177||Monday to Friday 8am to 8pm, Saturday 8am to 6pm|
|Meter Fitting||0161 615 1110||Monday to Friday 8am to 8pm, Saturday 8am to 6pm|
|Property Insight||0118 925 1504||Monday to Friday 8am to 8pm, Saturday 8am to 6pm|
Thames Water website is easy to navigate. If you want to report a leak, Go to https://www.thameswater.co.uk, hover over the Help & Advice section within the main menu, then when the menu has expanded select the report a leak option which can be found on the right side of the menu.
If you need to contact them via email then follow this link, https://www.thameswater.co.uk/contact-us.
Thames Water also offer home emergency cover to help with plumbing and other problems around the home. You can content them on 0800 0731243, for free.
You can use this number to contact them to find out more about their service and what it covers. It can also be used by existing customers who already have the cover to arrange a home visit to deal with a problem or get advice on a potential issue they have noticed. Visit this link, which will take you to the right section of the website.
If you have any question about your account or bills in relation to your water supply, then you call Thames Water direct on 0800 980 8800, which is aFree Number. Make sure you prepare yourself before calling, have your account number to hand and the member of Thames Water customer service will be happy to help.
For textphone, callers use the Thames Water textphone number, which is 0800 316 6899, again this is a free to call number.
For any issues regarding your latest bill, then call 0179 336 6000 for Thames Water helpline, this is the correct number to call. It will put you through to the Thames Water contact number billing department. If there are any discrepancies within any of your past billing statements, you can call Thames Water Customer Service office using, 0179 336 6000.
Thames Water has over 15 million customers that around 27% of the UK population so they supply a lot of water.
Simply follow this link, https://www.thameswater.co.uk/help-and-advice/customer-commitment/feedback-on-our-service, and select the request a callback option.
Thames Water offers a nice free calculator that helps you work out your water usages. It then helps you look at ways of not only reducing the water usage, but also your bill.
Moving home can be very stressful, but it is important to let your water supplier that you are moving. To let Thames Water know you are moving home then you just need to go to this part of their website (click here).
Once at the moving homepage simply click the “tell us you are moving” button, which if you look to the left there is a snapshot of what this looks like on their site.
There are so many reasons why you need to speak to the customer service team at Thames Water regarding about your water meter. Via this link, your can see your water usage and submit a meter reading.
You may also what to report a fault, which if this is the case Thames Water will be happy to help.
Once on the page, you have to selected to options which best suits your query. Or just phone their customer service desk on 0800 980 8800.
If you home or business has no running water then Thames Water have a postcode checker you can use. So if you want to check for low pressure or not water in your area, follow this link, and please enter your full postcode in the box.
For getting clean water to your home, there is a process that Thames Water runs through before it’s allowed for usage.
Have you ever wondered how the water is processed and how it becomes safe to drink and such a clear colour. Well Thames Water have a section within their website that runs through the process.