Spotify doesn’t offer phone support. Instead, they choose to put all of their customer support resources into other channels, including live chat, contact forms and Twitter support.
Spotify is a global music streaming platform with over 191 million monthly active users. Instead of buying music, users pay a subscription fee to get access to Spotify’s library of music, similar to the Apple Music service. Users access the music through an app either on their computer, phone, smart speakers, TV or tablet. There is also a limited free version available, but this doesn’t allow users to access the full range of features such as listening while offline. Free users also have to listen to adverts between songs.
If you have a problem with your Spotify account and need to speak to an expert, the easiest way to get help is through the Spotify messaging service on their website. According to Spotify, they prefer to be contacted by Twitter, Live Chat and through the Spotify Community.
Send a message to Spotify
If you have a question about your subscription or you aren’t sure how to use Spotify, you should send them a message using their online message form.
Depending on how busy they are, you might be connected to a chat advisor immediately. Otherwise, your message will be dealt with by the next available customer service representative.
If you do not manage to get through to the live chat feature, don’t worry. They will respond to your message by email. This is usually a very prompt service.
Visit the Spotify Support Community
If you have a general question about how to make the most of your Spotify subscription, you can usually find the answers on the community boards. This is where thousands of Spotify fans help each other out by answering their questions.
You can post a question, or search past questions to see if your question has been answered in the past. You won’t be able to get answers from the Spotify team, which means you can’t ask technical questions related to your account or your billing. For example, if you have been charged twice, you can ask for advice on what to do next, but you won’t be able to get the second charge refunded through community support.
Contact Spotify for Artists
If you are an artist and you want to get your music on Spotify. Or if your music is already on Spotify and you want to find out how to make changes to your profile or suggest your music for editorial playlists, you can use the Spotify Artists contact form found here.
This is best used for questions about your profile and how to access the Spotify streaming platform. This contact form can be used by artists, labels, management, artist press and any else associated with an artist.
Contact Spotify Ad Studio
If you would like to run adverts on the Spotify platform, you will need to use the Spotify Ad Studio. Like the other Spotify departments, you can only reach the support team through a website message form. You can access the Spotify Ad Studio contact form here.
This form should be used for general queries about how the Spotify Ad Studio works. If you aren’t sure if this type of advertising is right for you and your company, send a message to the Spotify team to find out how it works. You can also find out more about the technical specifications for Spotify adverts.
Other Ways to contact Spotify
The main email address you should use to contact Spotify is [email protected]
If you have a question and you do not wish to use any of the online enquiry forms, you can send an email to the company. This might be to make a complaint or find out more about how the service works.
Write to Spotify Head Office
If you need to make a complaint in writing, you can send a letter to the UK Spotify head office. If you require a response, make sure that you include a return address. You should also ensure that you include the correct postage to ensure it reaches its destination. As this is not one of their preferred contact methods, you may have to wait longer for a response.
25 Argyll Street
London W1F 7TU
Find Spotify on Social Media
One of the preferred methods of contact specified by Spotify is through Twitter. They have a dedicated Twitter support handle where you can ask questions about your account and the Spotify service. You can find this at @SpotifyCares.
If you just want to follow Spotify for updates, you can find their main Spotify social media accounts below. You may be able to use these accounts to send messages to the support team and find out more about the Spotify service.