Sky TV will not change channels

The most common reason the Sky TV box won’t change channels is the remote.  If you can’t change the channels, look at your remote first. Does the red light flash when you press a button?  If it does, this means the remote is working but otherwise, this is why you have a problem. You may need new batteries or a new remote.  

If the light flashes but the channel doesn’t change, check the box is turned on.  There should be either a green red or amber light on the front. If there isn’t any of these, the box isn’t plugged into the mains or a cable has come loose.  If there is a light but the channel won’t change, try turning it off at the mains to restart it. Check all cables then turn it back on and follow the on-screen instructions.

If the remote works and the box is on, check there is no source of interference nearby.  This might be a DVD player or games console. You may need to turn them off then restart the box to see if it starts to work again.

If the box still won’t change channels, contact Sky for more assistance.

If you need any further help, please see our FAQ’s or common questions page.

If all else fails, speak to an SKY TV advisor, on, 0843 133 7000