Why is Sky TV not working?

If your Sky TV service isn’t working, there are a few reasons.  For starters, there could be a problem with Sky itself. If you want to check this, go to https://servicestatus.sky.com/#/uk/issues and you will be able to see problems with their different services.

If there is no problem here but you have no TV, there may be an issue with receiving the signal.  Check all the cables into the box and make sure your satellite dish is in place and hasn’t been moved or obstructed.  You may want to turn off the box and restart it to reset it and see if this solves the problem. If you still can’t get any channels, visit the main website www.sky.com for more information or ring their customer services contact number.

If you need any further help, please see our FAQ’s or common questions page.

If all else fails, speak to an SKY TV advisor, on, 0843 133 7000