Sky Contact Number To Report A Fault
If you are experiencing issues with your Sky service, the best Sky contact number to report a fault is 0333 7591 018. This number will connect you to the Sky customer service helpline. You may experience a short wait when calling the helpline and this can be much longer during peak times. In many cases, it can be quicker to solve the problem online. However, if you need to speak to someone, the Sky contact number to report a fault is 0333 7591 018. Below are some of the most common faults reported by Sky customers.
Sky box not working
If your Sky box has stopped working for any reason, you should call the Sky contact number to report a fault. Faults can include anything from a complete loss of service to a loss of come functionality, such as being unable to record or retrieve your favourite shows. As you are paying for the service, Sky has an obligation to deal with the fault promptly. In some cases, they may be able to handle the fault over the phone, but if there is an issue with the hardware or connection, then Sky may need to arrange for an engineer to come to your home.
Sky internet not working
If you have patchy internet service, you will need to report the fault with Sky. If you notice your internet dropping out regularly, this might indicate an issue with your home set up, or an issue outside of your home. Calling Sky on the number listed above is the only way to confirm the source of the fault.
So I still have to pay?
In some cases, if the fault is so severe that you are completely unable to use your Sky services, the customer service team may waive your bill for the duration of the fault. This is why it’s important to report issues promptly, as it could mean money off your bill. However, this is not guaranteed and will be entirely at the discretion of the person assisting you. It’s not a good idea to withhold payment to Sky in the result of a fault as this could result in a late payment fee, which means you could end up paying more, even if you’re experiencing poor service. Instead, work with Sky to resolve the problem and request a discount if the inconvenience has been impacting your ability to use your Sky services.