Sky have confirmed that they are altering prices for the broadband, calls and TV packages but that not all of their customers will be affected by the changes. The company, the largest offering TV subscription services in the UK, say that some customers will see a slightly increase while others may be unaffected by the changes. Customers can call the contact number for Sky to see if their package has been affected.
According to the announcement from Sky, prices will be changing from 1st March 2017. The existing headline pricing for Sky TV bundles and the ‘vast majority’ of customers will see no change, according to the release. The company also pointed out that this is the first time they have changed their prices since December 2015.
For the broadband packages, customers on legacy products or ‘benefiting from a lower price’ may see an increase from 1st March. The average bill will increase by less than £3 per month as the company brings everyone onto the current price level for its line rental. This means it will increase to £18.99 for most customers, currently at £17.40 for the majority of people. The only ones exempt from the change will be those who take just the Sky landline service.
Sky Talk packages will remain unchanged but those who don’t take a Talk package will see an increase in the charges for their calls. A call connection will increase from 16.9p to 19p while a call to a to a UK landline will change from 11.5p to 12.54p. Calls to UK mobiles will increase the most, going from 11.5p to 19.35p during the day and to 14.25p on an evening.
Sky have said that all customers affected by the changes should be notified by email or letter by 25th February but if you haven’t heard anything by this date, you can call the Sky broadband contact number or the contact number for Sky Talk to see if you are affected.
If you are unhappy with the changes, you may be able to cancel your package and go elsewhere, but be certain that you are not within a contract period. Most Sky packages are around 12 to 18 months and if you leave within this time, you may face a penalty clause and a payment.
However, if you have finished your contract period, you may be able to leave as you require. You can write to the company or use the contact number to give 31 days’ notice to cancel your contract. There are also Live Chat facilities for those who like to use a computer.
Other price rises
Sky are not alone in raising their prices with several other companies having already announced increases. 10 million BT customers will see an increase in broadband, line rental, home phone, call prices and even the cost of BT Sports packages from April 2nd while around 4 million TalkTalk customers saw increases in November last year. Likewise, Virgin Media also increase their broadband, line rental and bundle prices in November so the move by Sky simply follows what competitors have done.