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Shrewsbury Council

Call 01743 281010

Shrewsbury Council is the town council for the city of Shrewsbury in Shropshire.  It is a town council that operates within the larger Shropshire Council and is based in Riggs Hall in the city with the main contact number 01743 281010.


Shrewsbury Town Council handles a range of services for the residents of the city while some larger services such as housing and benefits are handled by Shropshire Council.

Shrewsbury Council is responsible for recreational grounds and sports facilities around the city.  These include football fields, play areas and sports facilities. It also operates public conveniences including in the town bus station and around the city centre.

If you spot a problem with a street light around Shrewsbury, then the council are likely the ones to deal with it.  Street lights with an ‘F’ designation on them are handled by the town council while all others marked with a ‘Z’ fall under county level.

Contact the council

The main contact line is 01743 281010 which is available from 9-5 Monday to Thursday and from 9-4:30 on Fridays.  There is also a fax number 01743 281051 and the council website

Some departments share a central contact number including street lighting, bus shelters and public conveniences – 01743 257658.

Shrewsbury Council - Map

Shropshire Council

Shropshire Council is the county council that covers Shrewsbury and the rest of the county with the exception f Telford and Wrekin.  It is located in the Shirehall in Shrewsbury and the main contact number is 0345 678 9000.

The council handles top-level services for residents of Shrewsbury and the larger county.  It has a website where you can apply, pay or report various things and also find out a lot of information about events and services available.

If you want to find out how much council tax you need to pay or make a payment, you can do this with the county council.  You can let them know if you are moving and get answers to frequently asked questions. There is also a benefits department that can help with a range of locally handled benefits including Housing benefits and council tax reductions.

The Education Department of Shropshire Council handles the schools in the area.  You can use it to find out about school term dates, school admissions and transport to your child’s school.  You can also find local children’s centres and early years and childcare information. If you want to find your local library, then this information is available on the website.

Contact Shropshire Council

The main contact number for Shropshire Council is 0345 6789000.  There are also different numbers for some of the different departments – each does have its own opening hours so check the website if you are unsure.

  • Housing benefits – 0345 6789000
  • Council tax – 0345 9789002
  • Business rates – 0345 6789003
  • Planning and building control – 0345 678 9004
  • Housing – 0345 6789005

If you need help outside the normal working hours, then you can use the Emergency Duty Team number which is 0345 678 9040.  You can also use the website to leave information for the next working day