Sainsbury’s Contact Number: 0800 636 262

0843 133 7278

You can ring the main Sainsbury’s contact number on a freephone line 0800 636 262 or call about a grocery enquiry of any kind on 0843 133 7278.

Mobile users can click on the number above to call this company.

Sainsbury's Contact Details

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Sainsbury’s Customer Services – 0800 636 262

Sainsbury’s offer a main customer services line that is free to ring on 0800 636 262.  This is the main place to call for any in-store query including opening times and contact info for your local shop.  You can also use this number if you aren’t sure what department you need to speak to for your query.  Lined are open 8-10 weekdays, 8-7 Saturdays and 10-4 Sundays.  Calls are free from all lines.  You can also use 0843 133 7278 about queries around a grocery order or a Sainsbury’s Bank query.

Sainsbury’s Shopping Online – 0800 328 1700

If you want to speak to someone about Sainsbury’s online shopping, you can call 0800 328 1700.  This can tell you about placing or changing an order, delivery costs or how to cancel an order already placed.  To dispute an order, you can call 0800 328 1700 as well as get technical support for your online account including lost passwords or usernames.  Lines are open 8-11 every day and the calls to 0800 numbers are always free.

Sainsbury’s Entertainment on Demand – 0330 123 1416

If you want to speak to Sainsbury’s Entertainment on Demand team, you can ring the local number 0330 123 1416.  Sainsbury’s offer a wide range of services including eBooks, movies, TV shows, music and even magazines.  For technical support for any services including an item not downloading or not showing in your library, then you can call this number.  You can also troubleshoot problems with purchases via this line.

You can ring the number any time between 8-11:30 seven days a week although it might be closed on Bank Holidays.  Calls are charged the same as calling a 01 or 02 number around the UK.

You can also contact Sainsbury’s Entertainment on Demand via their email portal which you can find at https://sainsburysentertainment.zendesk.com/hc/en-us/requests/new

Sainsbury’s Gift Cards – 0800 636 262

If you need to speak to someone about a Sainsbury’s gift card, you can ring 0800 636 262.  Advisors at this number can check a gift card balance, advise how to pay for one and also reload more funds onto an existing card.  You can ring between 9-5:30 weekdays and calls are free from all UK lines.

Sainsbury Contact Number

Nectar Card – 0344 811 0811

To speak to Nectar about their loyalty card you can ring 0344 811 0811.  As a Sainsbury’s partner, Nectar provides cards where you build up points for your shopping in store.  The number lets you check your balance, order a new card or inquire about missing points.  You can also get technical help, update personal information or any other queries.  Lines are open 8-8 weekdays and 9-5 weekends and holidays.  Calls cost the same as ringing local 01 numbers.

Nectar also offers a few online options to contact them and raise a query.  You can go on live chat through the website at https://help.nectar.com/app/chat/chat_launch and you can also go to their Twitter page and tweet your query to them via https://twitter.com/intent/tweet?screen_name=nectar

Make a complaint to Sainsbury’s – 0800 636 262

If you need to make a complaint to Sainsbury’s, then you should call 0800 636 262.  This is the main customer services team who can help or put you through to the relevant department to register and handle the complaint.  If you aren’t happy with the response, ring back and ask for a duty manager.  You can also send information in the post by writing to:

Complaints Department,

Sainsbury’s Supermarkets Ltd,

33 Holborn,

London,

EC1N 2HT,

United Kingdom.

If this still leaves your complaint unresolved, you can escalate to an independent alternative dispute resolution (ADR) scheme.  Sainsbury’s don’t have a special partner in this scheme but they mention the Small Claims Mediation (UK) Ltd on their website so you can visit their site at http://www.small-claims-mediation.co.uk/ to get help from them or use the postal address:

Small Claims Mediation (UK) Ltd,

33 Leicester Road,

Blaby,

Leicester,

LE8 4GR,

United Kingdom.

Sainsbury’s Energy – 0800 316 0316

Sainsbury’s Energy can be reached on 0800 316 0316.  Here customer advisers can chat about your gas or electricity, solar power or home insulation.  You can transfer to a new address or join as a new customer via the dedicated sales team on 0800 107 1879.  Both numbers are open 8-8 weekdays and 8-6 Saturdays, closed Sundays and Bank Holidays.  There is also an emergency gas line available for customers on 0800 111 999 which is for National Grid to report any gas leaks.

You can also use their online contact form which is at https://www.sainsburysenergy.com/Contactus/ or even write to them on the below address although queries will take longer via this method:

Sainsbury’s Energy,

PO BOX 227,

Rotherham,

S98 1PD,

United Kingdom.

Sainsbury’s Energy Complaints – 0800 316 0316

If you need to make a complaint about Sainsbury’s Energy, you can ring the freephone number 0800 316 0316.  However if the complaint is that you are not satisfied with your price, then speak to the main adviser’s line.  You can also write to them about the matter at:

Complaints Management Team,

Sainsbury’s Energy,

PO Box 226,

Rotherham,

S98 1PB,

United Kingdom.

 

If you are unhappy with their handling of the claim, you can speak to a customer relations manager on 0800 072 7002 or you can email to [email protected]

 

Helpful list of Sainsbury’s Energy phone numbers

SAINSBURY’S ENERGY DEPARTMENT

PHONE NUMBER

Sainsbury’s Energy Customer Services (all)0800 316 0316
Join Sainsbury’s Energy (new customers)0800 107 1879
24/7 Gas Emergency Helpline (gas leaks)0800 111 999
Sainsbury’s Energy Complaints – First Stage (register a new complaint)0800 316 0316
Sainsbury’s Energy Complaints – Second Stage (follow up on an ongoing complaint)0800 072 7002

Sainsbury’s Bank Phone Numbers

Sainsbury’s offer a number of financial and insurance products under their Sainsbury’s Bank brand.  These include loans, savings, insurance policies and credit cards.  You can find information for each department below.  All 0800 and 0808 numbers are free to call from UK lines while other 03 numbers are charged at the local rate the same as calling 01 or 02 numbers.

Sainsbury’s Online Banking – 0808 540 50 60

If you need help with Sainsbury’s online banking service, you should call 0808 540 50 60.  This number can help if you can’t access your online account and need troubleshooting advice.  You can also contact this number for lost username or passwords.  Lines are open 8-1 weekdays, 8-6 weekends and may be closed on bank holidays.

For support when you are outside the UK then call +44131 549 8040.  Calls will cost more than when in the UK and you can find out how much by talking to your line provider.

Sainsbury’s Loans – 0800 096 0543

To speak to Sainsbury’s about a loan you have taken with them, call 0800 096 0543.  This number can help with queries about managing your loan, payment protection insurance claims and also top up your loan.  If you want to apply for a new loan, then ring 0800 169 8503.  Lines are open 8-1 weekdays, 8:30-6 Saturdays and 9-5:30 on Sundays, often closed bank holidays.

You can also fill out the email form on the website for a variety of queries which is found at https://online.sainsburysbank.co.uk/common/userforms/ContactUs.aspx

Sainsbury’s Credit Cards – 0808 540 50 60

You can speak to the Sainsbury’s credit card team on 0808 540 50 60, a freephone line for landlines or mobiles.  This number can help if you need to query your payments or are having trouble with them, tell you about fees and interest rates and any other query.  If you need to call from outside the UK, you should ring +44 131 549 8040.  For Creditcare services, you should instead ring 0345 702 3839.  These lines are open 8-midnight weekdays and 8-6 weekends.

If you are new to Sainsbury’s Bank and want to apply for a credit card, then ring 0800 300 4418.  This number can help with new applications and simply quote ‘WEB’ to tell them you found out about it from an online source.  Lines are open from 8-1 weekdays and 8-7 weekends.

 

For lost or stolen cards, then ring the special helpline number 0800 456 1232 or 00 44 131 549 8040 from outside the UK.  The number is available 24 hours a day to ensure you can deal with the problem as soon as you realise your card is gone.

 

You can also send information via the email web form at https://online.sainsburysbank.co.uk/common/userforms/ContactUs.aspx

 

Sainsbury’s Credit Card Phone Numbers

DEPARTMENT
PHONE NUMBER

Credit Card All General Enquiries

0808 540 50 60

Sainsbury’s Credit Card Helpline (outisde UK)

+44 131 549 8040

Apply for a Sainsbury’s Credit Card (new customers)

0800 030 4418

Report a Lost or Stolen Sainsbury’s Credit Card (24 hour line)

0800 456 1232

Sainsbury’s Bank Creditcare queries

0345 702 3839

Sainsbury’s Bank Savings – 0808 540 50 60

If you want to talk to Sainsbury’s about your savings account with their Bank, you can ring 0808 540 50 60.  This is a freephone number and you can get information such as how to deposit money, how to manage the account and also interest rate information.  You can ring between 8-1o weekdays and 8-6 weekends closed some bank holidays.

There is also a postal address for any queries relating to the savings accounts or interest rates although technical support cannot be offered when you write.  The official address is:

Sainsbury’s Bank,

PO Box 29191,

Dunfermline,

KY12 2AU,

United Kingdom.

Sainsbury’s Child Trust Fund – 0800 7315 896

You can contact OneFamily, the official trust fund provider for Sainsbury’s Child Trust Fund by calling 0800 7315 896.  This line can help with information and technical support for an existing account but there are no new accounts being offered.  You can still open one straight through OneFamily however.  The line is open 9-7 weekdays and 9-12 noon Saturdays.

Sainsbury’s Mortgages – 0800 838 295

You can ring 0800 838 295 from any landline free of charge to speak to Sainsbury’s mortgage team.  Here you can find out about the different mortgage products they offer and any other queries.  You can also send information in the post to:

Sainsbury’s Bank Mortgages,

Pentland House,

8 Lochside Avenue,

South Gyle,

Edinburgh,

EH12 9DJ,

United Kingdom.

Sainsbury’s Car Insurance – 0800 210 0247

You can contact the Sainsbury’s car insurance team on 0800 210 0247.  Existing customers can use the line for payments if your policy was taken after June 1st, 2011.  New customers can also ring the number for quotes.  You can use the below information for the different departments including breakdown cover and windscreen claims.  All lines are open 8-9 weekdays, 9-5 Saturdays and 10-5 Sundays but may be closed bank holidays.  Any claims lines are open 24 hours a day.  You can also contact the team via email at the following location: https://www.sainsburysbank.co.uk/insuring/popup/ins_car_contactus_pop

Sainsbury’s Car Insurance (after June 1st 2011) – Phone Numbers

DEPARTMENT
PHONE NUMBER

Customer Services (all)

0800 210 0247

Sainsbury’s Motor Legal Protection queries

0800 206 1951

Windscreen Claims (all)

0800 363 636

24/7 Accident Helpline (all)

0800 210 0250

24/7 Breakdown Assistance (all)

0800 210 0251

Sainsbury’s Car Insurance (policy dated before 01/06/2011) – 0345 608 6034

If you took your policy before June 1st, 2011, then you should ring 0345 608 6034.  This is the general helpline for queries about your policy taken before this date and you can also use the below numbers to speak to specific departments.

Phone Numbers for Sainsbury’s Car Insurance policies dated before 01/06/2011
DEPARTMENT
PHONE NUMBER
Customer Services (existing customer)0345 608 6034
Make a Sainsbury’s Car Insurance Claim (pre June 1st 2011 policies)0345 608 6038
Sainsbury’s Car Insurance Renewals (pre June 1st 2011 policies)0345 608 6028
Sainsbury’s Car Insurance Payment Queries (pre June 1st 2011 policies)0345 608 6034
Sainsbury’s Motoring Legal Protection (pre June 1st 2011 policies)0345 608 6038
24/7 Accident Recovery Helpline (pre June 1st 2011 policies)0800 519 5195
24/7 Breakdown Assistance (pre June 1st 2011 policies)0800 028 8273
24/7 Windscreen Repair Helpline (pre June 1st 2011 policies)0800 587 6803

Sainsbury’s Life Insurance – 0800 0137 137

You can speak to the Sainsbury’s life insurance team by ringing the freephone number 0800 0137 137.  This team can help with queries about your policy or to get information about what product might be the best for you and your circumstances.  Lines are open 8-8 weekdays and 9-5 Saturdays but are closed Sundays and bank holidays.

Sainsbury’s Pet Insurance – 0330 100 7915

To speak to the Sainsbury’s pet insurance team, you need to call 0330 100 7915.  They can help find the right cover for your pet or find out more information about the policies.  You can also use the blow table for specific departments or you can send a query via email by visiting https://www.sainsburysbankcontact.co.uk/pet-insurance-contact/allianz/

Sainsbury’s Pet Insurance Phone Numbers for policies dated after 1st September 2013

PET INSURANCE DEPARTMENT
CONTACT DETAILS

Pet Insurance Customer Services

0330 100 7915

Make a new Pet Insurance Claim

0330 100 7917

Get a Pet Insurance Quote & Apply for new Sainsbury’s Pet Insurance cover

0330 102 6703

Make a Complaint to Sainsbury’s Pet Insurance (all)

0330 100 7920

Post: Sainsbury’s Pet Insurance,

Great West House (GW2),

Great West Road,

Brentford,

Middlesex,

TW8 9DX,

United Kingdom.

Sainsbury’s Pet Insurance Phone Numbers for policies dated on or before 1st September 2013

PET INSURANCE DEPARTMENT
CONTACT DETAILS

Existing Customer Services

0800 533 5911

Make a new Pet Insurance Claim

0800 533 5912

Make a Complaint to Sainsbury’s Pet Insurance (all)

0800 533 5911

Post: Sainsbury’s Pet Insurance,

BDML Connect Limited,

1000 Lakeside North Harbour,

Western Road,

Portsmouth,

PO6 3EN,

United Kingdom.

Sainsbury’s Life Insurance – 0800 0137 137

You can speak to the Sainsbury’s life insurance team by ringing the freephone number 0800 0137 137.  This team can help with queries about your policy or to get information about what product might be the best for you and your circumstances.  Lines are open 8-8 weekdays and 9-5 Saturdays but are closed Sundays and bank holidays.

Sainsbury’s Travel Insurance – 0330 100 9350

You can speak to the Sainsbury’s travel insurance team on 0330 100 9350.  This number handles queries about the policy including price but there are also helplines below for the different departments.  You can use the number to set up a new claim as well.  Lines are open 8-8 weekdays, 8-7 Saturday and 9-5 Sunday.

Important Sainsbury’s Phone Numbers

SAINSBURY’S DEPARTMENT

PHONE NUMBER

Sainsbury’s Customer Services including

Make a Complaint to Sainsbury’s

And Sainsbury’s Gift Cards queries

0800 636 262

Sainsbury’s Shopping Online (all)

0800 328 1700

Sainsbury’s Entertainment on Demand queries

0330 123 1416

Nectar Card (new and existing)

0344 811 0811

Sainsbury’s Energy customers

0800 316 0316

Sainsbury’s Online Banking customers including Sainsbury’s Credit Cards and Sainsbury’s Savings

0808 540 50 60

Sainsbury’s Loans customers

0800 096 0543

Sainsbury’s Mortgages customers

0800 838 295

Sainsbury’s Car Insurance customers

0800 210 0247

Sainsbury’s Home Insurance customers

0800 206 1965

Sainbury’s Pet Insurance customers

0330 100 7915

Sainsbury’s Life Insurance customers

0800 0137 137

Sainsbury’s Travel Insurance customers

0330 100 9350

Alternative Sainsbury’s Contact Options

Email

You can email Sainsbury’s about any online or in-store query by filling in their query form on their contact page at http://help.sainsburys.co.uk/help/contact_us as well as chatting via live web chat, access services for the hard of hearing or a sign language-trained advisor.

Write to Sainsbury’s

It is always quicker to call than write but if you want to or need to forward documents then you can use the following address:

Sainsbury’s Supermarkets Ltd,

33 Holborn,

London,

EC1N 2HT,

United Kingdom.

Store Locator

Sainsbury’s have a store locator you can use to find any one of their 1200+ stores around the UK which is available at https://stores.sainsburys.co.uk/

Sainsbury’s Survey

You can give feedback about any aspect of the business by sending in a dedicated feedback form via https://www.tellsainsburyssurvey.co.uk/

Sainsbury’s Social Media

As one of the largest supermarket chains in the country, Sainsbury’s has an extensive social media presence and you can find them at: