Calls to 0800 Number No Longer Cost on Mobiles

Calls to 0800 Number No Longer Cost on Mobiles

0800 numbers

From July 2015, a new measure was brought in, that means it no longer costs anything to ring 0800 or 0808 numbers from mobile phones.  This brought them into line with landlines, where these calls were already free.

The move came as part of an overhaul of numbers and charges for calls that were put in place by Ofcom, the regulator for the industry.  It decided that calls to numbers such as 084, 087, 09 or 118 also be made simpler and clearer for people.  

The changes affected millions of people around the UK who used mobile numbers to call 0800 numbers.  It meant that:

  • There were no longer charges for these calls
  • The cost of service numbers would be shown as ‘calls cost X pence per minute plus the access charge from your company’

The move also saw many businesses move from 08 to local rate 03 numbers.  These are charged at the same rate as local 01 and 02 numbers.

The measures meant at the time were due to UK consumers spending over £900 million a year on calls to numbers that included some 08 and premium rate numbers.  

Access charges

The cost of calls to service numbers has also been split into two parts to make it easier to understand – the access charge from the telecoms providers and the service charge from the business or organisation you are calling.

These can vary across different networks, but your provider will be able to tell you exactly what they are.  The service charge is up to 13p per minute for these calls.