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Spark Energy

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Spark Energy

Spark Energy has been providing energy since 2008 and has a customer service team of over 100 people ready to answer calls and talk on Live Chat facilities. The company offer electricity around the UK and also in other parts of the world such as some states of the USA. If you need to chat with a customer service representative, then call 0345 130 8966.

Spark Energy Contact Numbers

Contact numbers

HelplineContact Numbers
Meter Reading and Bill Payment queries0345 130 8966
Customer service number including

Priority service register number

0345 034 7474
Gas emergency number0800 111 999
Electricity emergency number105
Customer complaint number (1st contact)0345 130 8355
Formal complaint number (2nd contact)0345 130 8354
Moving home notification0345 130 8125
Energy saving advice number0300 123 1234

0808 808 2282

Opening times

Meter Reading and

Bill Payment

24 Hours
Customer service number

Complaint service

8 am- 8pm Monday to Friday

9 am to 2pm Saturday

Gas & Electricity emergency24 hours
Press or Media Enquiries9 am – 5 pm

Meter readings

To leave meter readings to ensure that you get an accurate bill, you can use the Spark Energy automated service on 0345 130 8966.  This is a 24 hour number that can be also used to find out information about bill payment as well. To speak to a customer representative, you can call 0345 034 7474 from 8 am until 8 pm weekdays and from 9 am until 2 pm on Saturdays.  You can also send information via email to [email protected].

Their customer service contact address is PO Box 421289, Houston, TX 77242.

Customer complaints

If you are unhappy with some aspect of your dealings with Spark Energy, you can make a complaint by calling 0345 130 8355.  They will aim to resolve your complaint as quickly as possible and are available from 8 am until 8 pm weekdays and from 9 am until 2 pm Saturdays.  If the cannot solve the complaint within 1 business day, they will let you know. If you are unhappy with their response, you can escalate it by calling 0345 130 8354.  You can also make a complaint to the company’s CEO via email to [email protected].

If you are still not happy with the response, you can move the claim to the Energy Ombudsman, an independent organisation that handles all energy complaints.  Their number is 0330 440 1624 or via text to 0330 440 1600. Their contact address is Energy Ombudsman, PO Box 966, Warrington, WA4 9DF to send details in writing.  You can also talk to the Citizens Advice if you are unsure about making a claim by calling 0345 404 0506.

Emergency contact numbers

If you think you smell gas or there could be a gas leak, the emergency number to ring is 0800 111 999 – this is for all customers regardless of who provides their gas.  It is a 24 hour number. If you think there is a leak, switch off all electrical switches, open windows and get everyone out of the house where possible.

For an electrical emergency, call 105.  This might be in your home or around it and is for customers of all providers.

Press office

Press enquiries should be directed to between 9 am and 5 pm weekdays.

Moving home

If you are moving to a new home and want to transfer your account, you can either do this online or by calling 0345 130 8125.  There is also a Live Chat option on the website to change your details. You will need the final meter reading for your old house when you move out and the first one for your new one when you move in.

Priority service number

The priority service team is there to help people with health and impairment issues that need particular assistance.  Call them on 0345 034 7474 or send a contact via the form at this link

Energy saving advice

To get help and advice saving money on your energy bills, call Spark Energy on 0300 123 1234.  This is a national rate line and is open from 9 am until 8 pm weekdays and from 10 am until 2 pm weekends.  You can also email to [email protected].  People living in Scotland can instead call 0808 808 2282.

Bill payment

To talk to Spark Energy about your bill, you can ring 0345 130 8966.  You can also get a lot of bill information on the website or by talking to someone on Live Chat via the website.  You can also send a bill payment in the post to Spark Energy, Ettrick Riverside, Dunsdale Road, Selkirk, TD7 5EB.

Price comparison

Spark operates a price comparison section on their website where you can check your current tariff against others they offer to make sure you are getting the best deal.  Visit


Existing customers can also get a great deal on their broadband for home via their website.  Visit for more information.

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