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Ovo Energy

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Ovo Energy

Who are Ovo Energy

Ovo Energy is one of the largest independent energy suppliers in the UK and has won the uSwitch Energy Supplier of the Year in 2017.  The company offer a free of charge contact number to get in touch with them on 0800 5999 440. You can use this line to report a gas leak, submit a meter reading or even see if there is a better tariff available to save money.

Ovo Energy

What Ovo Energy do

Ovo Energy offers a range of energy plans to supply your home with gas and electricity.  All of their plans have 33% renewable electricity as standard or you can upgrade to their Green Energy plan which is 100% renewable.  The company have various contact numbers to use as well as an app where you can submit your meter readings. And if you stay in credit with the company, they will give you a 3% Interest Reward on the balance – this increases to 5% in your third year with them.

If you want to monitor your energy use, Ovo Energy also offers smart meters.  These mean you don’t need to submit meter readings and your bills are always accurate.  You can track your spending in pounds and spot patterns in the energy you use. Then you can see information on their website to better understand your usage.

Ovo Customer Services – 0800 5999 440

Ovo has a main customer services team that is the first place to go for information about your account.  You can reach them on 0800 5999 440. This is the team to talk to if you want to submit a meter reading or chat to them about getting a new smart meter installed in your property.  If you think that your latest energy bill is a little high, you can ring this number to talk to them about it and have it checked – if you did overpay, they will sort a refund for you.

This line also handles new customers who want to check the company’s tariffs and find out if switching might save them some money.  The lines are open from 8 am until 8pm weekdays and from 9am until 5pm on Saturdays.

Ovo Energy contact number – Pay as You Go – 0800 358 3523

Ovo also offer a Pay as You Go service for customers who want to avoid those monthly bills.  You can ring their freephone line 0800 358 3523 to speak to the dedicated PAYG team. This line will also be able to help if you have a problem with your meter or have lost or damaged your top up card.  If you aren’t sure where the local PayPoint outlet is, you can ring this number and they will be able to tell you.

Ovo Energy contact number  – Gas emergency helpline – 0800 111 999

There is also a national gas emergency helpline.  This is the number you ring when you think there is a gas leak in your home rather than calling any of the Ovo Energy contact numbers.  If you think you do have a gas leak, then before you call turn off the supply in your home and open some windows and doors to let the gas out.  This line is available seven days a week, 24 hours a day so you can call them any time.

Ovo Energy at a glance

Customer services for all queries – 0800 5999440

If you are ringing from abroad – +44 1179 303 100

Pay as You Go (PAYG) customers – 0800 358 3523

PAYG from abroad – +44 1173 701 041

National gas emergency helpline – 0800 111 999

Power cut notification line – 105

Postal address

If you need to send paperwork or any information in writing, then you can send it to their address in Bristol:

OVO Energy

1 Rivergate

Temple Quay