One Call Direct: 01302 554015

0843 133 7261

If you want to call One Call Direct customer service team, you can do this for free by ringing 01302 554015 or local rate 0843 133 7261. These lines can help with queries about your insurance policies. 

Mobile users can click on the number above to call this company.

One Call Direct

This is a non affiliated call connection service. The call connection telephone numbers supplied by phonethem.co.uk are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

If you want to talk to One Call Direct, you can ring their customer services team on 01302 554015.  This line is open from 8 am until 5:30 pm weekdays and until 4 pm on weekends.

One Call Direct

Contact numbers

One Call Direct Existing Customers 0130 255 4015

One Call Direct Claims 0203 738 7300

One Call Direct Sales Complaint 0130 255 4012

One Call Direct Household Department 0130 255 4013

One Call Direct Breakdown Assistance 0203 108 0444

One Call Direct Renewals 0130 255 4010

One Call Direct Payments 0333 321 8566

*All calls cost 55p a minute

One Call Direct Existing Customers 0130 255 4015

This line is open from 8 am until 5:30 pm weekdays and until 4 pm on weekends and is there for queries about existing policies with One Call Direct.  You can change your cover, the vehicle you have on it or add someone to policy. You can also see about cancelling your policy, claims processes and any paperwork needed.  If you want to arrange a refund you can ring this line or to add temporary cover for another vehicle, give them a ring.

claims

One Call Direct Claims 0203 738 7300

This is a 24-hour claims line where you can get help if you have been involved in an accident if the car has been damaged or vandalised or even if it has been stolen.  Have your policy information to hand when you ring along with any crime reference number.

One Call Direct Sales Complaint 0130 255 4012

This line is available from 8 am until 8 pm 7 days a week and is for any problems with your cover, your interaction with the company or any claims.  This isn’t a quote line so use the other numbers if you want to get a quote. You can also send complaints in writing to: The Complaints Handling Manager, One Call Insurance Services, First Point, Balby Carr Bank, Doncaster, DN4 5JQ.

HouseholdOne Call Direct Household Department 0130 255 4013

The household insurance department is open from 8 am until 8 pm 7 days a week.  Use it to go ahead with a quote you have been given, to check a quote from another company to see what One Call Direct can do and to change an existing policy.  Claims submitted are normally handled within 24 hours of submission or 5 working days depending on the nature of the claim. If you are unhappy with any part of the service, send details to The Complaints Handling Manager, One Call Insurance Services, First Point, Balby Carr Bank, Doncaster, DN4 5JQ.

One Call Direct Breakdown Assistance 0203 108 0444

If you have cover with One Call Direct, ring this 24 hour helpline to get assistance.  This is if your vehicle breaks down at home or away from it depending on your cover. Provide your policy and details of your policy when you ring along with your location.

One Call Direct Renewals 0130 255 4010

The renewals team is available from 8 am until 8 pm 7 days a week.

One Call Direct Payments 0333 321 8566

This team is available 24 hours a day and is handled by Close Brothers Finance.  If you want to talk about the payments on your policy, use this number including changing payment methods or making late payments.

One Call Direct postal address

One Call Direct Head Office Address – One Call Insurance Services Limited, First Point, Balby Carr Bank, Doncaster, South Yorkshire DN4 5JQ

Social media

Facebook – https://www.facebook.com/onecalldirectinsurance

Twitter – https://twitter.com/OneCallDirect

YouTube – https://www.youtube.com/user/OneCallInsurance

Pros and cons

Pros

  • Live chat facility on website
  • Free breakdown cover included on car insurance
  • Plenty of positive customer reviews
  • Options to add extra drivers
  • Payment options to spread the cost

Cons

  • Administration fee on policies
  • European cover fees
  • Complaints process
  • Cancellation fee charged
  • Some complications with claims policies