National Express Phone Numbers: 0371 781 8181

0843 133 7265

You can contact a National Express representative by calling 0371 781 8181.

Mobile users can click on the number above to call this company.

National Express

This is a non affiliated call connection service. The call connection telephone numbers supplied by phonethem.co.uk are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

The main contact number for National Express is 0843 133 7265 which costs 7 p a minute plus access charge.

You can also ring the local number 0371 781 8181 which is open 7 days a week from 8 am until 10 pm.

National Express Customer Service 0371 781 8181 55p/minute

National Express Help Centre 0871 781 8181 13p + access charge

National Express Travel Helpline 0871 771 7179 13p + access charge

National Express West Midlands 0121 254 7272 55p/minute

National Express Switchboard 0845 013 0130 7p + access charge

National Express Switchboard 0845 013 0130 7p + access charge

Email address

Main email address – mailto:[email protected]

National Express Customer Service 0371 781 8181

This line is available from 8 am until 10 pm 7 days a week if you need to change a booking.  You can also use it to find out about cancellations, assisted travel, one day travel passes and validations.  If you want to send something in writing, send it to National Express UK coach Customer Services, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD.

routeNational Express Help Centre 0871 781 8181

The help centre is available from 8 am until 10 pm 7 days a week and handles timetable queries, bookings and general information.  You can also manage your booking online with your ticket number via their main website.

National Express Travel Helpline 0871 771 7179

If you need help to make your journey, ring this line.  This is for matters such as pre-booking a spot for your wheelchair, using mobility scooters or other accessibility issues.

National Express West Midlands 0121 254 7272

This line is available from 8 am until 10 pm 7 days a week and is for local bus services in areas where National Express operate them such as the West Midlands, Midland Metro and Dundee.  It does not cover the Coventry services or coach services. If you want to write to this team, send correspondence to National Express UK bus customer relations, 51 Bordesley Green, Birmingham, B9 4BZ.

National Express Switchboard 0845 013 0130

The main switchboard is available from 8 am until 10 pm every day.  If you don’t know which department to talk to about your query, this is the number to call.  If you want to know about corporate services or visit their head office, ring this line.

Head office

National Express UK Coach Customer Services – National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD

Social media

Facebook – http://www.facebook.com/NationalExpress

Instagram – http://instagram.com/nationalexpress

Twitter – http://twitter.com/#!/nationalexpress

Google+ – https://plus.google.com/u/0/b/116282681014294582728/116282681014294582728/posts

YouTube – https://www.youtube.com/user/nationalexpresscoach

Pros and cons

Pros

  • Tickets can be bought from the driver
  • Frequent updates including the weather

Cons

  • Complex refunds process
  • Limitations on train hopping with coach tracker service