With its quick delivery and unlimited free next day delivery for Prime members, ordering from Amazon has never been easier. In fact, sometimes, it is easy to forget that a parcel is due! Other times, something comes up and you can’t be around to receive it. So what happens if you miss your Amazon delivery?
If no-one is home
If you aren’t at home when your Amazon parcel is being delivered, the first thing the delivery driver will do is see if the parcel can safely go through your letterbox. Books, CDs, DVDs and similar sized items can easily go through the box and this will be what they do unless there is a signature needed for the delivery.
You can also specify on your account where an item is to be left if you aren’t at home. Amazon Logistics will put the parcel in that spot if they can. You can also specify a neighbour and if they are home, the parcel can be left with them. Usually, you will need to put your neighbour’s name and house address on your delivery instructions on the Amazon site when you order. The driver will also pop a card through your door to let you know where your parcel is.
In order to do this, when you are at the checkout, you need to put in some information:
- At the ‘review your order’ section, look for the heading ‘what if I am not in’
- Click on the button to tell them where to leave the parcel and add your neighbour’s details or the safe spot where the parcel can be left
- Select to use on all future deliveries to save having to do this every time if you want this to be your default setting
Amazon will always follow your instructions where possible but there are some situations where they may not be able to. For example, if the order cannot be left as an unattended delivery (such as putting in a shed) or there are age-restricted items that mean a signature is needed.
You will also get an email to notify when your parcel will be delivered which will tell you where it is being delivered and where it was left if you weren’t home.
If an item can’t be left for you, you can select a pickup location instead of where you can go and get the item yourself. This is ideal if you work during the day and there’s no-one you can designate to leave it with.
Amazon Lockers are in key locations around the country and you can select one when you are ordering. Major supermarket, bus and train stations and shopping centres often have these facilities. At the checkout, simply look for a Pickup Location and select the one that suits your needs.
Have a redelivery
Amazon’s delivery team will try again if they can’t deliver your item – up to four times in total. If they can’t get you on the redelivery then it might be that the item will be returned to their Fulfilment centre. If this happens, your card will be refunded for the item and any delivery cost.
Once an item returns to this centre, you can’t have a redelivery. Instead, you would need to make a fresh order for the item and arrange a new delivery. For commercial addresses, remember that delivery is only available from Monday to Friday.
If Amazon says that a parcel has been delivered but there’s no sign, no card and no neighbours have it, then you can get in touch with them. Check with your neighbours, your secure spot and anywhere a parcel may have been left such as a shed, garage or outbuildings. If you are still sure that the parcel isn’t anywhere, you can contact Amazon and the customer services team will be able to look into the matter for you.
Settings on the website
As well as the ability to specify where a parcel is left, there are other settings on the website you might want to consider if you have problems being in for your parcel. You might want to change the weekend delivery preferences such as choosing a different address for anything delivered on a weekend or during the week – this might even be a weekday work address if this is permitted.