Lloyds Bank has been a top name in British banking for over 250 years and offers a wide range of products including bank accounts loans, mortgages and credit cards. They have a high standard of customer service and a UK based team.
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Lloyds Bank has been a top name in British banking for over 250 years and offers a wide range of products including bank accounts loans, mortgages and credit cards. They have a high standard of customer service and a UK based team. Call 0345 300 0000 (local rate) or +44 1733 347 007 (outside the UK) – both lines available 24 hours a day.
|Helpline||UK Contact Numbers|
|Customer Service Contact||0345 300 0000|
|Telephone Banking Service||0345 072 5555 (business account)|
0345 300 2281 (textphone)
|Internet Banking Service Contacts||0345 300 0116|
|Lost or Stolen Card Contacts||0800 086 9779|
0173 334 7007 (abroad)
|Report Online Fraud||0800 917 7017|
|Action Fraud Team||0300 123 2040|
0300 123 2050 (textphone)
|PPI Queries & Complaints||0800 151 0292|
0207 649 9015 (abroad)
|International banking Complaints||0345 744 9900|
|PPI Mortgage queries||0800 783 3534|
0345 300 2281 (textphone)
|Lloyds Mortgage Sure Service Lease Contacts||0370 400 4705|
0370 400 4769 (textphone)
|Lloyds MUDI Queries Contact||0344 543 1191|
|Credit Card PPI Contacts||0345 602 4534|
|Loans PPI Contact||0345 300 0123|
|Critical Illness Service Helpline||0345 603 2289|
|Bill Payment Protection Plan Queries||0345 604 1736|
|Business Loan Repayment Insurance plan||0330 134 8214|
|Other Support Lines||0345 300 2370 (health advice)|
0345 600 6018 (Positive Job Solutions)
|Lloyds Financial Ombudsman Team||0800 023 4567 (free phone)|
0300 123 9123 (low-cost phone)
|Credit Card Numbers||0345 606 2172|
0170 227 8272 (textphone)
0345 603 7276 (textphone application status)
0345 603 7239 (application status)
0345 602 4534 (claims)
|Lloyds Avios Credit Card||0844 493 3350|
|Lloyds Trust Card Plus||0345 603 7132|
|Holiday Money Hotline||0345 300 1160|
|Home Insurance Contact Number||0800 121 7984|
|Lloyds HDA Contact Numbers||0345 603 8368 (general queries)|
0345 300 2289 (claims)
0845 300 133 (emergency)
0800 028 0732 (Legal Helpline Dept.)
|Lloyds HAP Contact Numbers||0345 300 5177 (general queries)|
0345 300 0170 (emergency)
0345 300 0180 (Legal Contact)
|Lloyds HIA Contact Numbers||0345 300 0110 (general queries)|
0345 300 0130 (claims)
0345 601 2651 (emergency)
|Lloyds Bereavement department||0800 015 0012|
0173 326 1630 (abroad)
|Lloyds Added Value Accounts Contacts||0345 716 1116 (Select Account)|
0345 603 1839 (Silver Account)
0345 850 5056 (Gold Account)
0345 850 5300 (Platinum Account)
0345 604 0440 (Premier Account)
|Bank Appointment Bookings Number||0800 015 0029|
|Order Travel Money By Phone||0345 366 1149|
|Travel Insurance Service||0800 731 4044|
|Visa Debit Card PIN Issues||0345 300 3000|
0173 334 7008 (abroad)
|Bank account support|
Lost card reporting
Online fraud reporting
|Telephone banking support||08:00 AM to 08:00 PM Monday to Friday and|
09:00 AM to 01:00 PM every Saturday
|Internet banking support|| 07:00 AM to 10:00 PM Monday to Friday and|
08:00 AM to 06:00 M on Saturday and Sunday
|Protection insurance||08:00 AM to 06:00 PM Monday to Friday and|
09:00 AM to 02:00 PM every Saturday
|PPI Mortgage support|
Credit card PPI support
Personal Income insurance
Business loan repayment
|08:00 AM to 06:00 PM Monday to Friday|
|Mortgage sure service|
Loans PPI support
Credit card support
|09:00 AM to 05:00 PM from Monday to Friday|
|Bill payment plan||Monday to Friday 08:30 AM to 06:00 PM|
|Claims support||Monday to Friday 09:00 AM to 05:00 PM and|
from 09:00 AM to 02:00 PM every Saturday
|Monday to Friday 08:00 AM to 08:00 PM and|
from 08:00 AM to 04:00 PM every Saturday
Telephone Banking number
For Lloyds account holders who want to manage their accounts, you can call 0345 300 0000. This is a 24-hour line and if you are ringing from outside the UK, you can use +44 173 334 7007 for the same service. You can send a text to Lloyds about your account to 0345 300 2281. You can also access it via the website. If you need to speak to the team, they are available from 8 am until 8 pm weekdays and from 9 am until 1 pm on Saturdays on 0345 072 5555.
Internet Banking number
For queries about internet banking such as problems with lost login information or issues with the service, you can call 0345 300 0116 or +44 173 323 2030 from outside the UK. Lines are open 07:00 AM to 10:00 PM Monday to Friday and 08:00 AM to 06:00 M on Saturday and Sunday.
Lost or stolen card
If you have lost a Lloyds card or think it has been stolen, ring 0800 086 9779 or 0170 227 8270 or +44 173 334 7007 from outside the UK. Lines are open 24 hours a day, 7 days a week. You can also log into the website and report the lost card there.
Protecting your account against fraud is an important thing for everyone to do. If you spot a transaction you don’t recognise or want to query one, you can contact Lloyds on 0800 917 7017 or 0207 481 2614 from abroad. Lines are open 24 hours a day so don’t wait to call. If you are a textphone user, you can ring 0300 123 2050.
You can also report other incidents that haven’t resulted in a fraudulent transaction but that would still count as fraud to the Action Fraud team on 0300 123 2040. This team is available from 9 am until 6 pm weekdays.
If you have received a suspicious email or text, either screenshot it or forward it to [email protected]. This is just for fraud emails or texts so don’t send general queries to it. Also, don’t share any personal or banking information in the email. You can get more information about reporting fraud on the website.
To help customers find the answer to the most common questions, Lloyds has a FAQs section on their website. This provides the answers to many questions and queries without the need to ring the bank. There is also an ‘ASK’ option where you can send a query to the team to get further information.
There is also a self-service section on the website where you can carry out many common tasks without speaking to anyone. This includes ordering a new pin, requesting duplicate statements and more. There are some common queries answered here and the option to get in touch if you need. The service is designed for personal banking customers only.
Lloyds has a rate of dealing with complaints at the first contact of 85% so this means most customers don’t need to escalate or continue with a complaint after the first person they speak to. But there are options to make a complaint and follow up on one if you are unhappy.
- To make a complaint about Payment Protect Insurance (PPI), you can visit the website and get full information of the process and what to do. If you are unsure if you had PPI with Lloyds, visit this page.
- To make a complaint on the phone, ring 0800 151 0292 between 8 am and 6 pm weekdays or 9 am to 2 pm on Saturdays. For calls from outside the UK, ring 0207 649 9015.
- You can also make a complaint online by filling in the complaints form on the website.
- For Blackhorse customers, you can make a PPI complaint via this web page.
If you wish to give feedback, positive or negative, you can download their questionnaire and complete it or fill it in online.
PPI contact numbers
PPI is a type of insurance that covers repayments for loans, mortgages or credit cards under specific conditions if you are ill. You can find out more about the cover on the website. For existing customers, you can use the different department contacts below to query your cover.
Ring 0800 783 3534 for mortgage PPI queries. You can also use the main mortgage number 0345 300 0541 or the textphone number 0345 300 2281. Lines are open 8 am until 6 pm.
If your query is about Sure Service Lease contact Lloyds on 0370 400 4705 or textphone 0370 400 4769. Lines are open from 9 am until 5 pm weekdays.
For Mortgage Unemployment and Disability Insurance of MUDI, call 0344 543 1191 with lines open from 8:30 am until 6 pm weekdays.
Credit card PPI
To get information about credit card PPI, call 0345 602 4534 or textphone 0345 300 2281. Lines are open from 8 am until 6 pm.
For loans, PPI queries, call 0345 300 0123 or text to 0345 300 2281. Lines are open from 9 am until 5 pm. If you are calling about critical illness cover, call 0345 603 2289.
Bill payment protection plan
For Lloyds bill payment protection plan queries, call 0345 604 1736 or textphone users call 0345 300 2281. Lines are open from 8:30 am until 6 pm.
Personal income insurance plan
For personal income insurance plan queries, you can use the same numbers as listed for the bill payment protection plan to get in touch.
Business loan repayment insurance (BLRI)
For queries about BRLI, you can call 0330 134 8214 or send a text to the number listed for the bill payment protection plan team.
For other support lines including health care and Positive Job Solutions, you can ring 0345 300 2370 and 0345 300 6018.
Lloyds financial ombudsman team
Lloyds aims to handle your complaint as quickly as possible but there are times when it needs to get beyond the company such as if it has taken too long to be handled. This is what the financial ombudsman team is here for.
The team will look at the case and make sure you have been dealt with fairly. You can reach them by writing to:
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Or by sending an email to [email protected]. The team will look at the case and respond to you.
You can also ring 0800 023 4567 to talk to one of the team or call via the Lloyds low-cost helpline number on 0300 123 9123.
For those living outside the UK or who don’t want to use the ombudsman, you can use the European Online Dispute Resolution Platform instead http://ec.europa.eu/consumers/odr/
Credit card number
Lloyds offer credit cards and have a team to handle calls and queries as well as different lines for different parts of the process:
- Main queries line – 0345 606 2172 or textphone 0170 227 8272 open 24 hours a day
- Check the status of an existing application – 0345 603 7239 or text to 0345 603 7276
- Balance transfers – 0345 606 2172
- Credit card payment protection cover – 0345 602 4534 lines open 9 am until 5 pm weekdays, 9 am until 2 pm Saturdays
- Avios credit card queries – 0844 493 3350 from 8 am until 6 pm weekdays
- Private banking service queries – 0844 493 3350
- Trust card Plus credit card queries – 0844 493 3350
- Holiday money hotline – 0345 300 1160 lines open from 8 am until 6 pm weekdays
Home insurance contact numbers
For a new quote for home insurance, you can call Lloyds on 0800 121 7948 from 8 am until 8 pm weekdays and until 4 pm on Saturdays.
For existing customers, the teams are available from 8 am until 6 pm weekdays and from 9 am until 1 pm on Saturdays. The first three letters of your policy tell you which team you need:
- HDA – 0345 603 8368 for queries, 0345 300 2289 for emergencies, 0800 028 0732 for legal queries
- HAP – 0345 300 5177 for queries, 0345 300 0170 for emergencies, 0345 300 0180 for legal queries
- HIA – 0345 300 0110 for queries, 0345 300 0130 for emergencies, 0345 601 2651 for legal queries
If you need to talk to the bereavement team or arrange a meeting, you can call 0800 015 0012. For customers outside the UK, you can call 0173 326 1630.
Added Value account
For customers with an added value account that includes extra benefits as part of the package, you can ring the following numbers with any queries:
- Select account holder – 0345 716 1116
- Silver account holder – 0345 603 1839
- Gold account holder – 0345 850 5056
- Platinum account holder – 0345 850 8300 (includes for AVA benefits)
- Premier account holder – 0345 604 0440 (includes for AVA benefits)
If you want to book an appointment with a financial adviser at Lloyds, you can call the main helpline and arrange it at the nearest branch available. Call 0800 015 0029 between 8 am and 8 pm weekdays and from 8 am until 4 pm on Saturdays.
If you are looking for help with an online travel money order, then call 0345 300 0116. This is a 24-hour line. You can also order money over the phone on 0345 366 1149, again open 24 hours a day.
If you have travel insurance query or want a quote, call 0800 731 4044 which is a 24-hour service.
If you are on holiday and your PIN or card has been declined or you notice a transaction that isn’t familiar, then call 0345 300 3000 inside the UK or 0173 334 7008 from outside the UK. This is also a 24-hour helpline.
Online and social media addresses