Kingston upon Thames Council

Call 020 8547 5000

Kingston London Borough Council is one of the 32 council areas that make up Greater London and is responsible for the Royal Borough of Kingston Upon Thames and its residents.  The council is based in the Kingston Upon Thames Guildhall.

As part of its duties, the council is responsible for a wide range of services for the area ranging from schools and children services through to adult social care, culture and leisure service as well as environment and waste control and planning permission.

There are 16 wards in the council area:

  1. Alexandra
  2. Berrylands
  3. Beverley
  4. Canbury
  5. Chessington North & Hook
  6. Chessington South
  7. Coombe Hill
  8. Coombe Vale
  9. Grove
  10. Old Maiden
  11. Norbiton
  12. St James
  13. St Marks
  14. Surbiton Hill
  15. Tolworth & Hook Rise
  16. Tudor

Contacting the council

Kingston Upon Thames council’s website is the best place to start with information about services as well as to pay for things like council tax.  The website is and you can set up an account to securely make payments or request services.

The main contact number for the council is 020 8547 5000 which is available from 9 am until 5 pm weekdays.  You can also use the main email address [email protected] or send a message via Twitter using the account @ContactKingston.  If you need emergency assistance outside these hours, then the number to ring is 020 8547 5800.

To speak to someone at the council tax and business rates team, you can ring 020 8547 5007.  You do need an appointment to visit someone in this department so use the website or the phone line to make this before visiting.

If you have a bin that needs emptying due to a missed collection or any other problems around the environment, waste or recycling then call 020 8547 5002 or send details to the main Twitter account.  For housing queries including rent issues, then call 020 8547 5003 or complete the online contact form and a member of the team will get back in touch with you during normal working hours to discuss the problem.