You can contact Iceland on their freephone number 0800 328 0800 and select option 1 to speak to the customer services team. You can also reach them by calling 0843 133 7275 which is a local rate number charged at 7p a minute from landlines. This number can help with general queries about items available in Iceland stores. If you need to organise a refund for a product purchased, then call either 0800 328 0800 or 0843 133 7275.
Numbers can also be used for payment queries and if you think you have been overcharged.
The freephone number is open 8-9 weekdays, 8-8 Saturday and 8-6 Sunday but will be closed Bank Holidays. Calls to this number are free from both landlines and mobiles.
You can call the Iceland freephone number 0800 328 0800 to speak to someone about your Bonus Card. This includes registering for the free card, getting a replacement card or to get missing points added to your account. You can also use the website for these services by visiting https://www.iceland.co.uk/bonus-card
Iceland offers online shopping for your groceries and if you have any problems, you can call 0800 328 0800 free from landlines or mobiles. This number can help with changing a delivery time, cancelling an order or to give instructions for a delivery driver. You can also find out about out of stock items. To place an order, track or cancel one, visit http://groceries.iceland.co.uk/
You can call 0800 328 0800 and use option 2 to complaint to Iceland about a matter. This includes complaining about a product or customer service. You can also send details in writing to:
Iceland Foods Ltd – Complaints,
Deeside Industrial Park,
If you are still unhappy with the complaint or it is unresolved, you can escalate the complaint to the alternative dispute resolution (ADR). There are a number of registered schemes for this purpose with the largest being the EU Online Dispute Resolution platform which can be accessed through their website at https://webgate.ec.europa.eu/odr/
Iceland aims to offer value for money and to help with that, they don’t operate a large number of helplines for customers. They do offer other ways to contact them including social media and websites. Look before for more information.
You can use the online contact form to get in touch with Iceland and find out about food queries, online shopping or your bonus card. Below is a list of the main website pages you might want to use:
Main Iceland Webpages
Iceland Customer Service Webpage
Main Iceland Website
Iceland Online Shopping Site
Iceland Store Finder
Iceland Bonus Cards
You can also write to Iceland to give feedback, register a complaint or apply for a refund by sending paperwork to:
Iceland Foods Ltd,
Deeside Industrial Park,
Iceland has a store finder to locate your nearest store at https://www.iceland.co.uk/store-finder/. There are over 850 stores in the UK and the finder will provide detailed information about the shop including opening times and parking.
You can also reach the company on various social media platforms. This is a popular tool for many companies, especially with a lot of stores and a presence in many countries. You can see their most popular social media accounts below and connect with them via these: