HSBC Contact Number: 0345 604 0626

0843 133 7284

If you need to contact HSBC bank for any general matters you can ring either 0345 740 4404 or 0843 133 7284.

Mobile users can click on the number above to call this company.

HSBC Contact Number

This is a non affiliated call connection service. The call connection telephone numbers supplied by are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

Customer Services – 0345 740 4404

The main customer service number for HSBC is 0345 740 4404.  This number is available for telephone and e-banking queries from transferring money or setting up a standing order.  You can also use the line for problems with your online account or to pay a bill.  Call it if you think you have spotted a fraudulent transaction on your account.  If you don’t know which department you need, you can call this line and they will help you speak to the right person or use one of the numbers below.  You can even use it for corporate guidance and set up a business account with the company.  HSBCnet users can also use the number.

Lines are open 8-10 every day and Premier customers can also speak to someone 24 hours a day once you have been through identity checks at the switchboard.

Call Cost Information

To ring HSBC, you will be charged the same amount as to other local rate numbers around the UK.  This is a variable per minute charge plus the access charge from your line provider.  Call costs may be covered by inclusive free minutes on your contract.  Mobile customers can ring 0345 740 4404 for free if they have this but otherwise, call costs will be higher.

New HSBC Accounts – 0345 604 0626

If you want to become an HSBC customer or query one of their products, you can call 0345 604 0626.  Find out about if you are eligible for one of their products and what paperwork is needed to open an account.  You may need a credit check before being given an account.  You can also find information about the different types of accounts they offer.

Lines are open 8-10 daily apart from some bank holidays.  For calls outside the UK, you will need to ring +44 122 626 1010 instead.

Premier Accounts – 03456 70 70 70

HSBC have a Premier account team that can be reached on 03456 707070.  This is to manage your account and once you have confirmed your identity, you will speak to the special team.  They can also advise about the benefits of these accounts if you are a customer but don’t already have one – these are called ‘relationship managers’ and are there to help you get the right HSBC products.

If you don’t have an account but want one you can ring a different number 0800 328 1296.  This is a freephone number and you can start your application process through this line.

If you want to check before calling, there are certain requirements to have an HSBC Premier account including:

  1. You must have savings or investments of at least £50,000 with HSBC in the UK.
  2. You must have an individual annual income of at least £100,000 and either a mortgage, investment product, life insurance or protection product with HSBC in the UK.

You also need to be:

  • You need to be 18 years or older.
  • Your residential address must be within the EU.
  • You must be able to provide certified proof of identity and address and one month’s bank statements from your current bank (translated into English if appropriate).
  • If you are resident in the UK, must be willing to undertake a credit check.
  • In order to qualify for lending, savings and travel insurance benefits and preferential rates you will need to be a UK resident.
HSBC Contact Number

Existing Premier Customers – 03457 70 70 70

For customers already having a Premier account, you can call 03457 707070 to check your balance, arrange a meeting with your relationship manager or monitor your online banking.  You can also find out information about HSBC’s international position such as daily interest rates updates and share value or to inquire about investment banking services.

You can also use the numbers below for various services relating to the Premier account:




Get a new Premier account (new customer)

0800 328 1296

Existing Premier account customers

03457 70 70 70

HSBC Premier Customers – calling from outside the UK

+44 800 328 1296

Business Banking Accounts – 0345 6012 2014

If you want to speak to someone at HSBC about your business banking, you can ring 0345 602 2014.  This number can help with online issues, balance queries and make online transactions.  There are also special numbers for different queries which are detailed below including international numbers.

Calls to this number cost the same as geographic lines around the country.  If you have inclusive minutes on your contract, they may be free.  International number costs vary depending on location and line provider.





Business Internet Banking (UK)

0345 602 2014

Monday to Sunday, 8am-10pm

Business Internet Banking (International)

+44 179 249 6941

Monday to Sunday, 8am-10pm

Business Internet Banking & Lost Card Textphone

0345 712 5563

Monday to Sunday, 8am-10pm

Business Telephone Banking (UK)

0345 760 6060

Monday to Sunday, 8am-10pm

Business Telephone Banking (International)

+44 122 626 0878

Monday to Sunday, 8am-10pm

Business Account Opening (UK)

0800 731 8904

Monday to Sunday, 8am-10pm

Business Account Opening (International)

+44 20 7991 0538

Monday to Sunday, 8am-10pm

Lost Card helpline – 0345 600 7010

If you have lost a debit or credit card provided by HSBC, you can ring 0345 600 7010.  Here you can get the old card stopped and a new one issues as well as replacing your PIN number if you think this is needed.  The lines are open 24 hours a day so call immediately if you realise a card is missing.

If you are abroad and have a lost or stolen card, call +44 1442 422 929 – this number has reverse charges applies so it won’t cost you anything.

Credit Cards – 0800 032 4735

If you have a query about an HSBC credit card, then you should call 0800 032 4732.  This number is for people wanting information about details such as APR, purchase rates and credit limits.  You can also find out if the credit card is the right type of borrowing for you.  Lines are free to call and open -10 every day save some bank holidays.

If you want to know about eligibility, you need to have an annual income or pension of at least £8500 a year, be aged 18 or over and have a Basic account with the bank.

If you want to speak to someone in your local branch about the card, then ring 03457 404 404 to get the address and set up an appointment as well as find out what proof of ID will be required.

Mortgages – 0800 032 4706

If you want to talk to the HSBC mortgages team, you can ring 0800 032 4706.  Here you can find out about the terms and conditions of a mortgage as well as how to take one out.  You can get interest rate information, find out about different types of mortgage and see what suits your needs.  You can also query about early pay-off releases, how to make overpayments, missed payments or if you can get a repayment holiday.  You can also query payment protection insurance.  For calls about a mortgage, have your monthly incomings and outgoings with you when you call.

You can also visit a local branch to chat with someone about their mortgage services.

Loans – 0800 032 4735

You can ring the HSBC loans department on 0800 032 4735.  Here you can find out about how much you can borrow, what the criteria is and information about an existing loan.  You can see if this is the right type of credit for you and what monthly repayments would be due on what amount.  You can also set up a standing order for a loan payment, look at early repayment release and deal with missed payments.

All 0800 numbers are free to call from any landline or mobile.  Lines are open 8-10 every day excluding some bank holidays.

Graduate or Career Development Loans – 0800 032 4735

HSBC has a service for graduate or career development loans to help you fund higher education.  This team can be reached on 0800 032 4735.  Callers can find out information about this service through this line although it is only offered to existing customers who are aged 18 or more, a UK resident and are within 5 years of graduation.  You can also speak to the national careers service for more help and an application pack by calling 0844 893 2911.

Insurance Aspects

HSBC offers an insurance aspect benefit in their accounts that allows you to pay £9.95 a month and get certain benefits.  You must be a UK resident and registered with a UK practice.  The services available are detailed below along with special numbers to access the teams.

Advance Worldwide Travel Insurance

Here are the numbers for the worldwide travel insurance offered through the Advance policy including medical emergency numbers:





Medical Emergency Assistance Helpline

01603 605 142

24 hours a day

Travel Claims Helpline

01603 604 960

Mon-Thur (8am-6pm) Fri (8am-5.30pm)

Legal Expenses Claims and Advice Helpline

01603 208 533

24 hours a day, 365 days a year

Medical Assessment – to disclose a pre-existing medical condition

0800 051 7142

Mon-Sun (8am-9pm) Closed Christmas Day, Boxing Day and New Year’s Day

Travel Assistance (not claims or queries)

01603 605 20

24 hours a day, 365 days a year

Advance Mobile Phone Insurance – 0330 102 1918

HSBC also offer mobile phone insurance through the Advance policy by ringing the provider Allianz directly on 0330 102 1918.  You can register your phone for damage or loss or make a claim through these numbers.  You can also let them know if your phone has been lost, damaged or stolen.  You will need the following information when calling:

  • Your mobile phone’s IMEI number
  • The make and model of your mobile phone
  • Proof of ownership
  • For theft claims, the crime reference number and the name of the police station it was reported to
  • The time and date of the incident
  • For loss and theft claims, the network provider barred the time and date that the mobile phone
  • A payment method to pay the required excess

This is a 03 number that costs the same as ringing geographic numbers around the country – a per minute set rate along with a network access charge from your provider.  Calls will be free if you have inclusive minutes on your contract but if not, calls from mobiles will cost more.  Lines are open from 8-8 weekdays and from 9-4 Saturdays.

Head Office – 020 7991 8888

If you want to call HSBC’s head office in London, then you can call 020 7991 8888.  This number is for queries that cannot be handled by other numbers.  Calls are charged at the same rate as local numbers and lines are open from 8-10 every day.

Saving Accounts – 03457 404 404

You can contact HSBC about their savings accounts on 03457 404 404.  This service includes their Help to Buy ISA to help you save for your first home.  You can find out interest rates and set it up over the phone.  There is an additional line for Premier account holders for these services on 03457 707070.  Lines are open 8-10 daily but closed some bank holidays.

Loyalty Cash ISA

Additionally, there is a Loyalty Cash ISA service where you save for 12 months and receive the money at the end of the period.  Call your local branch to find out more about this.

Alternative Contact Methods

If you can’t find someone on the telephone or want to contact via other means, there are different options available including live chat, email, post and social media.

Complaints – 03457 404 404

If you want to make a complaint about some aspect of your experience with HSBC, you need to call the correct department listed below.  These are all 03 numbers so can be free if you have free minutes on your contract from landlines or mobiles.


Personal Banking Customers03457 404 404Lines are open from 8am to 10pm, Monday to Sunday
Premier Banking Customers03457 70 70 70Lines are open from 8am to 10pm, Monday to Sunday
Business Banking Customers03457 60 60 60Lines are open from 8am to 10pm, Monday to Sunday
Non-HSBC Customers0345 604 0626Lines are open from 8am to 10pm, Monday to Sunday


You can also complete the online complaints form which you can find at or send details in writing to:


8 Canada Square,


E14 5HQ,

United Kingdom.

Important HSBC contact numbers



Customer Services (general)

0345 740 4404

New Bank Accounts

0345 604 0626

International New Bank Accounts

+44122 626 1010

New Premier account customers – UK

0800 328 1296

Existing Premier Account Customers

03457 70 70 70

HSBC Premier Account Customers – International Helpline

+44800 328 1296

Business Internet Banking queries

0345 602 2014

Technical Support (Online Business Banking) – International

+44179 249 6941

Business Internet Banking & Lost Card (Textphone users)

0345 712 5563

Business Telephone Banking (all)

0345 760 6060

Business Telephone Banking – Outside UK

+44122 626 0878

Business Banking New Account Opening

0800 731 8904

Business Banking New Account Opening – Outside UK

+4420 7991 0538

Lost Card helpline – in the UK

0345 600 7010

Lost Card helpline – Outside the UK

+441442 422 929

Credit Card queries

0800 032 4735

Mortgages queries

0800 032 4706

Loans & Graduate Borrowing queries

0800 032 4735

National Careers Service (not HSBC)

0844 893 2911

Travel Claims Helpline (Advance)

01603 604 960

Legal Expenses Claims and Advice

01603 208 533

Motor Breakdown Assistance (Advance)

0800 587 9809 & 020 8603 9809

Allianz (Travel policy Advance)

0330 102 1918

HSBC Head Office (London)

020 7991 8888

Savings Account Personal Banking queries & complaints

03457 404 404

Premier Banking Complaints

03457 70 70 70

Business Banking Complaints

03457 70 70 70

Non-HSBC Complaints (not a customer)

03456 040 626

Mobile Complaints (Advance)

03455 871 244

Alternative Contact Methods

If you can’t find someone on the telephone or want to contact via other means, there are different options available including live chat, email, post and social media.

Email address

You can send any queries or information to HSBC via their email address at [email protected]

Live Chat

You can access the Live Chat facility on their website at

Local branch locator

If you want to find your local branch, you can use the online branch locator by adding your postcode or other information such as sort code –


Postal Addresses

To write to HSBC or send paperwork to them, use the following address:

Customer Care Team,

HSBC Bank Plc,

PO Box 6125,


CV3 9GW,

United Kingdom.

HSBC Social Media Accounts

HSBC operate a series of social media accounts to allow customers to get in touch with them in the widest variety of ways.



Google Plus