How To Cancel Santander
Santander Group is a Spanish company who offer a range of banking services in the UK as well as in Portugal, France, Germany, the US and other countries. Here in the UK, the company is known as Santander UK PLC and as of 2015, had an annual revenue of just over £4.5 billion. The company has over 14 million active customers and employs some 20,000 people across 50 corporate business centres and its branch network of some 1000 locations. If you are with Santander UK and want to cancel an account or another service, this article will walk you through the process to help you save time and potentially money. To start with:
- Go to the Santander UK website
- Log in with your information for your online account
- Check the pages about cancellation fees regarding the service you want to cancel
- Contact customer services on 0800 912 3123 if you have additional queries
This is a step by step article to help you cancel your products with Santander. This includes services, credit cards, loans and mortgages as well as investments. If you want to know more about who to speak to at the company about different queries, you can visit the Santander UK contact numbers page on our website.
Step 1 – Enter the Santander UK Homepage
When you start the process, the first place to go is the company’s main website. This is where they have a wealth of information about the services they offer. For a full phone, number list go to this page.
- Go to https://www.santander.co.uk/
- Have a card on hand to pay any cancellation fees
- Have the details of the service or product you want to cancel
Step 2 – Review Santander UK Cancellation Conditions
One of the things you need to check before cancelling a product is what the cancellation conditions are. You can find these by visiting the Frequently Asked Questions section of the website at https://www.santander.co.uk/uk/help-support/faqs. This will tell you about everything from insurance policies to credit cards, investments or retail offers and how you can cancel them. You can follow through to specific products such as Current Accounts and find out more information about additional services such as registering a lost or stolen debit card or changing the address on your account. You can also find out about using your card outside the UK and how to close your account.
How to Cancel Santander Current Account
On the FAQs section, you will see there is various information about current accounts and this includes what to do if you want to cancel a current account. There are three different options to go about doing this – you can speak to the customer service team if you need advice, you can send a secure message through online banking or visit a branch. If you want to find your nearest brand, use the number at the end of the guide.
Cancel Santander UK Direct Debit
If you want to stop a Direct Debit payment leaving your account, you need to cancel if before 8 pm Monday to Friday or before 2 pm on a Saturday with at least one working day before the payment is due. If you cancel a direct debit, you also need to inform the company collecting the payment that they won’t receive the money. If the payment has already been taken, you can ask Santander to cancel this as long as it is before 4 pm on the day the payment was taken.
How to Cancel a Santander Account from Abroad
If you are outside the UK but you want to cancel a bank account that is based in the UK, the process is a little different. You need to send your cards, passbook and chequebooks to the Santander branch. If you can’t do this, you need to get the fax number from the end of the guide and use this to send paperwork to the company. Faxing means you need to destroy all the cards and documents and also send a copy of your passport to confirm the cancellation. They will also need your address, phone number, fax number and details on how to receive any closing balance. If you want to do this over the phone, check the number at the end of the guide.
How to Cancel Santander UK Insurance Policy
If you want to cancel a Santander insurance policy, first have your documents to get your policy number and who underwrites it. For example, home insurance is underwritten by Aviva Insurance if the policy starts with MHO. Or it might be BISL Limited if the policy starts with 11 or 12. Car insurance has a self-service centre where you can make changes or request cancellation. Travel policies are handled by Chubb while life and critical illness policies are underwritten by Aviva. You can use the number at the end of the guide to get the exact contact information for these different companies to cancel your cover.
Step 3 – Cancel Santander Account Online
If you want to cancel your online account with Santander, you need to visit the website and log in. This is the area you would normally see your online banking information. To cancel a card or current account, find the product and ask for cancellation. If you want to close the entire account, then find the ‘close account’ button and follow the process. If you have any problems, just call the number at the end of the guide.
Step 4 – Contact Santander UK Bank Customer Service Contact Number Helpline
If you want to cancel services or products with Santander, you can often do it online. This includes loans, mortgages and credit cards. But if you need help or advice then you can still get in touch with them on the phone to do this. you can ring 0800 912 3123 if you have problems or don’t want to do the cancellation online. Here the team will be able to help instead.