How To Cancel DWP
The DWP is the Department for Work and Pensions and is a part of the government that handles welfare, pensions and child maintenance. It is the biggest public service department in the UK, handing over 22 million customers. As a ministerial department, it is supported by 13 public bodies and agencies. The DWP encourage people to work including those with ill health and disabilities as well as providing help for those of pension age. It aims to provide value for money for the taxpayer, reduce levels of benefit frauds and better understand the causes of poverty. It also works to learn and help with reducing work-related serious injury and death.
The priorities of the DWP is to help people achieve financial independence. It does this in various ways including providing guidance and assistant for employment, helping people save for retirement and also to offer outstanding customer service to help people.
The DWP runs a number of well-known services including The Pension Centre, the Child Maintenance Service and the Jobcentre Plus network. As a customer with the DWP, if you want to cancel your account or need to do this for someone who has passed away, this account can help. To start with:
- Visit the main DWP website
- Check the help and FAQs section to find the information you need
- If you can’t find it, call the DWP on 0345 604 3349
This article works as a step by step guide to the main ways to cancel an account with the DWP. This might be where you are receiving benefits or other assistance. The aim of the guide is to make the process quick and easy. But if you do need more information and want to speak to the DWP, you can visit the DWP UK contact numbers page for more details.
Step 1 – Enter Main DWP UK Website
The DWP has its own dedicated website within the main government site and this is a great source of information.
- Visit the DWP website at https://www.gov.uk/government/organisations/department-for-work-pensions
- Have information about the service or benefit you want to cancel
- Have a card ready for any payment to settle an account
Step 2 – Read the DWP UK Cancelling Situations
The DWP has different situations where services can be cancelled. One example is bereavement allowance when a person dies and their pension either needs to stop or transfer to their surviving partner. Another is when circumstances change and affect a benefit.
Bereavement Allowance – Cancel DWP UK Pension When a Person Dies
When someone dies that receives a pension, you need to inform DWP. They operate a service called ‘Tell Us Once’ where you notify the death of someone. You also need to register the death at https://www.gov.uk/after-a-death/register-the-death. You will be asked to highlight your area and if there is a service available, you will be given the direct telephone number and a unique reference to either continue using the service online or by ringing the number provided.
For the person who is deceased you will need:
- Date of birth
- National insurance number
- Driving license number (if they have one)
- Details of a vehicle they own (if applicable)
- Passport number (if they have one)
You will also need information including
- Any benefits such as state pension they receive
- Any local council services received such as Blue Badge
- Name and address of next of kin or surviving civil partner or spouse
- Details of any public sector or armed forces pension schemes
- Contact information for the administrator of their estate or executor
You need the permission of the executor, next of kin or administrator to provide this information before contacting DWP.
Once you have notified the Tell Us Once service, they will get in touch with the DWP to cancel any applicable benefits. They will also contact HMRC for tax issues and the DVLA for the driving license. If there is a passport, they will contact the Passport Office and also any local council services applicable will be notified. This service will also ensure the person is removed from the electoral register and let any public sector or armed forces pension provider know.
DWP Change of Circumstances
If you have a change of circumstances when you receive a benefit from DWP, then you need to inform them as soon as possible. You also need to get in touch if you realise that information is incorrect at any point. This should be done as soon as possible because if you continue to receive benefits you aren’t entitled to, you will have to pay the money back and you can also receive a £50 fine. If you deliberately don’t report changes, you are committing benefit fraud.
Changes to Report to DWP UK
You need to report changes to DWP that might affect your benefits. Examples of these include:
- You move in with a partner or move out
- Have a baby
- Moved to a new house
- You stop working, get a new job or start working different hours
- Start training or full-time education
- You start renting out a room in your house to a lodger
- Start going abroad for more than 8 weeks at a time
DWP Carers Allowance Change of Circumstances
If you are a carer, you also have to notify of any change in circumstances for yourself or the person you are caring for. This might include if you get a job, take a break from caring for the person or stop altogether. If the person has passed away, you also need to inform the DWP.
Changes that need to be notified include
- Starting, changing or leaving a job
- Earning more than £116 a week
- Stop being a carer
- Take a holiday or go to the hospital
- The person you care for goes on holiday or goes into hospital
To report a change in circumstances around Carer’s Allowance you will also need the following information when you get in touch:
- National insurance number
- Details of the person you care for
- Details of the changes
Step 3 – Cancel DWP UK
If you want to cancel DWP services, there are two approaches – reporting a change in circumstances and reporting the death of a person. To report a change in circumstances, use the Report Benefit Change Circumstances page and follow the on-screen process. If you want to report the death of someone, use the Tell Us Once page and follow the process.
Step 4 – Contact The DWP UK Customer Service Contact Number Helpline
If you follow the processes in this guide, it is simply to notify of changes or the death of someone receiving DWP services. But if you do need to talk to someone at DWP for any reason, you can use the customer service team helpline number on 0345 604 3349.