HMRC Contact Number

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Income tax – 0872 722 7003

To contact HMRC (HM Revenue & Customs) about matters relating to income tax, you can call 0300 200 3300. – this is the general enquiries helpline. You can also use the local-rate contact number 0330 200 3300 which acts as an income tax helpline.

The 0300 number can be used for a range of general income tax matters including changing your personal details, querying marriage allowances and PAYE coding notices. You can also use the number to check your information and query anything you think is incorrect. The number also serves if you have suffered a bereavement and need to settle tax affairs for the deceased as well as organising any probate information regards inheriting their estate.

For textphone or minicom users, you can call 0300 200 3319.

For callers from outside who need to contact HMRC you can call +44 135 535 9022 – calls to the number will cost more than from within the UK and depends on the country you are calling from as well as the network you use.

This is a dedicated income tax support line that is available Mon-Fri from 8am-8pm and Saturdays from 8am-4pm. The line is closed on Sundays and on Bank Holidays. It is recommended that you call before 10 am during the week as this is the least busy time.

HMRC was formerly known as the Inland Revenue and offers a range of web-based services in addition to those offered via helplines.

For example, you can check your income tax for the current year at https://www.gov.uk/check-income-tax-current-year. Or you can notify HMRC about changes to your name or address at https://www.gov.uk/tell-hmrc-change-of-details

If you prefer, you can still post income tax query information to HMRC by using the following address:

  • Pay As You Earn and Self Assessment,
    HM Revenue and Customs,
    BX9 1AS,
    United Kingdom.
Income tax pie chart
Self assessment sorted

Capital gains tax – 0300 200 3300

You can contact HMRC for general enquiries regarding capital gains tax on 0300 200 3300, a local rate contact number where you can advise about an item that has been sold at an increased value.  This number also serves to connect you advisors who can help with matters such as whether the sale needs to be included in your annual tax-free allowance, how much you will have to pay and if items can be given as gifts without being affected.

Self assessment – 0300 200 3310

You can phone HMRC on their dedicated self assessment helpline on 0300 200 3310, a mobile friendly number that can be used for any queries about your tax position. This includes finding out about self assessment dates, your Unique Taxpayer Reference or UTR and also if you are required to file self assessment paperwork after a change in a situation.

If you use textphone or minicom systems, you can contact HMRC on 0300 200 3319

Both are local rate phone numbers, so calls cost 12p a minute when calling from landlines and up to 45p a minute from mobile – inclusive minutes normally cost towards the cost of this call, but you should check with your mobile network provider to be certain

If you need to call HMRC’s self assessment helpline from abroad, then you can use the number +44 161 931 9070. Calls will cost more than ringing from inside the UK and be depending both on your network and the country you call from.

These numbers are available from 8am-8pm Monday to Friday and from 8am-4pm on Saturdays. The lines are closed Sundays, Christmas Day, Boxing Day and New Year’s Day.

HMRC Website links

You can find a range of helpful videos and webinars on self-assessment from the HMRC website – https://www.gov.uk/government/news/webinars-and-videos-about-self-assessment

Additionally, if you are having a problem completing your online returns or have lost information such as your password or username, you can use this address to get help – https://www.gov.uk/government/organisations/hm-revenue-customs/contact/self-assessment-online-services-helpdesk

HMRC self assessment contact details

DepartmentContact number
Order a form –  For UK0300 200 3610
Order a form – For international+44 161 930 8331
Order a form – For fax0300 200 3611
Payments – UK0300 200 3401
Payments –  For international+44 1506 476 066
Self assessment online services – For UKPhone: 0300 200 3600
Self assessment online services –  For  textphone & minicom0300 200 3603
Self assessment online services –For  international+44 161 930 8445
Missed payment enquiries0300 200 3822

HMRC Postal address

You can also write to HMRC relating to any aspect of your self assessment. Do not include sensitive information such as bank details as these could be fraudulently accessed. The address to use is:

  • Self Assessment,
  • HM Revenue and Customs,
  • BX9 1AS,
  • United Kingdom.

If you need to make a payment via cheque, you can use the following address for the HMRC money-handling department:

HMRC,
Direct,
BX5 5BD,
United Kingdom.

Tax credits – 0345 300 3900

To contact HMRC regarding tax credits, you can call 0345 300 3900. This number is charged the same way as 01/02 numbers. It is available for a variety of requests including a new claim form, to notify of changing circumstances, check where payments will be made and any other query.

If you are calling from overseas, you should use +44 2890 538 192 – these calls will cost more than within the UK, depending on where in the world you are calling from.

There is also a textphone and minicom number – 0345 300 3909

If you wish to manage your tax credits online, there is an official website to use: https://www.gov.uk/manage-your-tax-credits

You can also use one of the addresses provided for different queries:

Tax credit contact addresses

ADDRESS

  • New tax credit claim forms
  • HMRC Tax Credit Office, Liverpool, L75 1AZ, UK.
  • Renewal tax credit claim forms
  • HMRC Tax Credit Office, Comben House, Farriers Way Netherton, L75 1AX, United Kingdom.
  • Change of circumstances and complaints (add this to the top of the letter)
  • HMRC Tax Credit Office, Preston
  • PR1 4AT, United Kingdom.

Child benefit – 0300 200 3100

Any queries for HMRC regarding child benefit should use the contact phone number 0300 200 3100.

You can use the number 0300 200 3100 to start a new claim or to stop an existing claim for child benefit. You can also query about eligibility as well as alter your personal information. The number also serves for other queries and complaints and calls are charged at the standard local rate.

For those requiring a textphone service, use 0300 200 3103 while calls from outside the UK can be directed to +44 161 210 3086 – costs will be higher than for UK callers and depend on the country you are in when calling.

Lines are open from 8am-8pm Monday to Friday and from 8am-4pm on Saturdays. The lines are closed on Sundays, Christmas Day, Boxing Day and New Year’s Day. The quietest time to call, according to HMRC is between 8am-11am on Wednesdays to Fridays.

There is also a live chat support facility where you can talk to child benefit advisors through the website: https://www.gov.uk/government/organisations/hm-revenue-customs/contact/child-benefit

You can also write to HMRC regarding child benefit matters using the below address – if you are complaining, please mark this on the envelope to ensure it goes to the relevant team members:

  • HM Revenue and Customs – Child Benefit Office,
  • PO Box 1,
  • Newcastle Upon Tyne,
  • NE88 1AA,
  • United Kingdom.

Childcare providers – 0345 300 3941

You can now contact HMRC as a childcare provider via this dedicated UK phone number 0345 300 3941.

This number provides assistance with matters such as working tax credits or other matters as a childcare provider. For those who are hard of hearing or have speech impediments, you can use the textphone number 0845 300 3909.

Both numbers are available from 8am-8pm weekdays and 8am-4pm on Saturdays, being closed on Sundays and some bank holidays such as Christmas Day and Boxing Day.

Guardian’s allowance – 0300 200 3101

If you require contacting HMRC about guardian’s allowance, you can use this dedicated number – 0300 200 3101.

This number can be used if you are a primary carer for a child who has lost one or both parents and is receiving this allowance in addition to child benefit.

You can notify HMRC of any changes via this number such as if the child moves in with someone else. You can also notify if you go abroad if your personal information changes or if there is a change to the status of a surviving parent.

There is also a special address to use for these queries where you can put the information in writing:

  • HM Revenue and Customs – Guardian’s Allowance Unit,
  • Child Benefit Office,
  • PO Box 1,
  • Newcastle upon Tyne,
  • NE88 1AA,
  • United Kingdom.

National Insurance – 0300 200 3500

If you need to call HMRC (formerly Inland Revenue) regarding your national insurance contributions, then you can now use this local rate number 0300 200 3500 from within the UK or +44 191 203 7010 if you are outside the UK (call costs will vary depending on country of call).

Included on this number is information on national insurance rates and thresholds as well as statutory payments, Class 3 national insurance and to obtain information about your employment history.

This tax office number is available if you need an NI statement or have lost your national insurance number or card.

Textphone numbers can use the dedicated number 0300 200 3519

The NI helpline numbers are available 8am-8pm weekdays and 8a-4pm on Saturdays. They are closed Sundays and Bank Holidays.

There is also an address to write to regarding national insurance:

  • National Insurance Contributions and Employer Office,
  • HM Revenue and Customs,
  • BX9 1AN,
  • United Kingdom.

Employer Enquiries – 0300 200 3200

For employers who need to contact HMRC about employee taxation topics, you can call 0300 200 3200 or send a fax to 0300 052 3030. There is also a dedicated textphone number on 0300 200 3212.

This tax office contact number can help with matters including stakeholder pensions, student loan repayments and issues around the PAYE system. This includes statutory sick and maternity or paternity pay issues, the Construction Industry Scheme and other employment matters.

These lines are open Monday-Friday from 8 am to 8 pm and on Saturday from 8 am until 4 pm. They are closed Sundays and some bank holidays such as Christmas Day. Calls are charged at the standard UK rate in line with calls to 01/02 numbers.

You can also submit information via special online forms at the following web addresses:

To inform HMRC that you don’t owe National Insurance contributions, see this page: www.gov.uk/government/publications/paye-no-return-of-class-1a-national-insurance-contributions.

To inform HMRC, you have been payrolling benefits go to: online.hmrc.gov.uk/shortforms/form/EXBEFullPayroll.

To communicate to HMRC a query about Statutory Sick Pay, go to: online.hmrc.gov.uk/shortforms/form/EHL_SSP.

For employers, post your query to HMRC using this postal address:

National Insurance Contributions and Employers Office,

  • HM Revenue and Customs,
  • BX9 1BX,
  • United Kingdom.

VAT enquiries – 0300 200 3700
To phone HMRC VAT enquiries department, you can now use this local rate contact number on 0300 200 3700 or from international locations, call +44 2920 501 261.

This number is available 8 am to 6 pm each day during the week but is closed on weekends and bank holidays. The recommended time to call is from 8 am until 11 am when the lines are quietest.
There is also a dedicated online query section via the HMRC website where you can submit a query: https://online.hmrc.gov.uk/shortforms/form/VATGenEnq
Should you require to write to HMRC or send information via post, use the following address:

  • HM Revenue and Customs – VAT Enquiries,
  • Alexander House,
  • 21 Victoria Avenue,
  • Southend-On-Sea,
  • SS99 1BD,
  • UK.

HMRC (how to complain) complaints – 0330 200 3300

If you need to complain to HMRC, then there are department specific numbers to call to ensure you speak to the right person.

Should you be uncertain which department needs to deal with the complaint, then call 0330 200 3300.

This is a general customer service phone number where you can speak to the experts in income and general tax issues and find the right department.

Alcohol duties & warehousing – 0300 200 3701

If you want to contact HMRC for tax queries relating to the sale of tobacco and alcohol products, you now use this dedicated number – 0300 200 3701.

This number can be used to advise where restricted items are being stored under the Alcohol & Tobacco Warehousing Declaration or ATWD.

You can also use it if you have to pay duty on wine, cider or beer products and can call 0300 058 3920 to find out about when you should pay or any refund due for overpayments.

HMRC (how to complain) complaints – 0330 200 3300

If you need to complain to HMRC, then there are department specific numbers to call to ensure you speak to the right person.

Should you be uncertain which department needs to deal with the complaint, then call 0330 200 3300.

This is a general customer service phone number where you can speak to the experts in income and general tax issues and find the right department.

HMRC Telephone Number

Her Majesty’s Revenue and Customs or HMRC is the department of the government responsible for matters relating to income tax, national insurance, PAYE systems and also benefits such as Child Benefit. They also have a reputation for being rather difficult to reach on the phone during peak times, and this is why this new HMRC contact number can help you avoid the queues and have your question answered quicker. The number works as an HMRC tax contact number to speak to someone about a range of tax related matters. This may be about a payment you need to make or an overpayment that you paid that means you are owed a tax refund. You can also use this number to query things about your self-assessment if you are registered as self-employed and if you are having trouble paying a tax bill.

HMRC Contact Numbers

Another reason to use this number is as an HMRC national insurance contact number. Paying national insurance happens once you earn a certain amount and is something that almost all of us have to pay. You can use this number to query if you think you have paid too much or aren’t due to pay it all. Businesses can also use this number as an HMRC PAYE contact number to provide information or query anything regarding the automated PAYE system. This is how they pay employees and automatically deduct the correct tax and national insurance payments. Finally, call this number as an HMRC tax credits contact number if you have a query about any of the tax credits or benefits that you may be receiving. You can query payments or overpayments as well as find out if you are entitled to any additional benefits. You can also use it to advise about a change in circumstances that might affect the benefits you receive.

Tax Contact Number

HMRC

Child Benefit Contact Number

HMRC

Tax Credits Contact Number

HMRC

Tax Refund Contact Number

HMRC

Self Assessment Contact Number

HMRC

Contact Numbers

HMRC