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ThinkMoney

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ThinkMoney

ThinkMoney UK Contact Numbers

If you are trying to get in touch with ThinkMoney, there are a couple of different options.  Their recommended contact option is via email, so you can send your query to [email protected].  They also operate a customer services line on 0161 779 5000 which can be called to get information and help.  If you are outside the UK, use +44 161 7795000. The lines are open from 8 am until 8 pm Mon-Thurs, 8 am until 6:30 pm Friday and from 8 am until 4:40 pm Saturdays – opening hours for Saturdays are for existing customers only.

There is also a help section on the website which can handle many of the most common questions which you can find at https://www.thinkmoney.co.uk/customers/help-support/.  The website also tells you about the products and services that they offer.

Customer Support And Complaints Number0161 779 5000
International Customer Support+ 44 161 779 5000
Managed Current Account Contact

And

Contact for Technical Issues in

ID Uploading

0161 672 8910
Credit Card Customer Service0344 481 2812
Credit Card Customer Service Overseas+44 115 993 8002
Lost Credit Card Helpline0800 952 5267
Motor Insurance, Life Insurance, Home Insurance Contact0161 672 8991
Text Message Number for Prepaid Card Activation

And

Text Message Number for Direct Debit Request

81122
Text Message Alternate Number for Prepaid Card Activation

And

Text Message Alternate Number for Direct Debit Request

0778 620 0077
Contact to Check Eligibility for Credit Facility0161 672 8977
Contact to Check Eligibility for Flexi Loans0161 672 8988
Press Office Number0845 056 6005
Press Office Alternate Number0785 521 4851
HR Contact0161 413 9568
HMRC Contact Number0300 200 3300
Financial Ombudsman Service Contact0800 023 4567
Financial Ombudsman Service Another Contact0300 123 9123
Financial Ombudsman Service Overseas Contact+44 207 964 0500

Head office address

If you want to write to ThinkMoney or need to send them paperwork, you can send it to their main head office which is located in Think Park, Mosley Road, Trafford Park, Manchester M17 1FQ.

Current accounts

If you are looking to open an account with ThinkMoney, then the number to ring is 0161 672 8910.  You can also go to the website and complete the form here to request a new account.

Once you have a current account you can check the balance and other information online by signing into the website with the information you set up when opening the account.  You can also ring the customer services team or use their smartphone app to check your balance whenever you want.

There are various ways to pay money into and withdraw money from your account:

  • Cash – deposit at the nearest Post Office branch
  • Cheque – deposit at the nearest Post Office branch
  • Electronic transfers – made via your account or the app
  • BACS payments – send money from one account to another

Overseas payments will need to be confirmed with the bank by visiting this page or sending details to their address at Think Money Ltd, PO BOX 255, Rotherham S98 1QR

Lost or stolen cards

If you think your card has been stolen or is lost, then contact ThinkMoney as quickly as possible on their main contact number 0161 779 5000 or +44 161 779 5000 from outside the UK.  Lines are open 24 hours a day. There is also a section on the website where you can report it.

To activate a new card, you can either ring the main contact number or send a text message to 81122 with the word CARD followed by the last four digits of the card number and this will complete the task.

Direct debits

If you want to see or change a direct debit, you can log into your online account and see the information there.  If you want to change one, you can text CHANGE followed by ‘add’ and the details of the direct debit to ThinkMoney on 8112.

To cancel a direct debit, again you can do it online or via text.  Send CHANGE followed by ‘cancel’ and the details of the direct debit to 8112.  You can also ring 0161 779 5000 and they will stop it for you.

Credit cards

ThinkMoney’s credit cards are handled by Capital One.  If you want to call about them, you can ring 0344 481 2812 or +44 115 993 8002 from outside the UK.  You can ring to see if you are eligible for a card and once your details have been confirmed, a Quick Check will be done to see if you can have the card.  If you already have one and the card is lost or stolen, then call 0800 952 5267.

Credit facility and loans

ThinkMoney have a credit facility for customers who have had a managed account for three months or more with them.  If you want to see if you are eligible, you can call 0161 672 8977 and call the main contact number 0161 779 5000 to go ahead.

Flexi Loans is ThinkMoney’s loan product and lets you borrow £300-1500 for between 6-12 months.  You can ring 0161 672 8988 to check eligibility and make an application for a loan. You must have a managed current account with them to qualify.  You can also apply for a loan here.

Insurance

ThinkMoney offers car insurance via their website where you can fill in your card information, driver history and other details to get a quote.  You can then follow up with them by calling 0161 672 8991 if you want to go ahead. Lines are open from 9 am until 8 pm Mon-Thurs and from 9 am until 4 pm Fridays.

The life insurance team are also on the same number 0161 672 8991 with the same opening hours.  You can see information about their products and compare with other lenders on the website.  You can also send an email with queries to [email protected].

Home insurance is available by calling 0161 672 8991 or by visiting the website and completing the form here to get a quote.

Fraud department

If you think you have found a case of fraud on any card or account connected with ThinkMoney, then you can contact them online under the Services section of the online banking website.  It will tell you what to do. You can ring the contact number 0161 779 5000 or to get a card blocked, text BLOCKED to 8112.

ID requirements

When opening an account there are ID requirements that ThinkMoney have to adhere to.  You will need to provide certain proof of ID to open an account which can include household bills, benefits letter or an HMRC letter which you can get by calling 0300 200 3300.  If you cannot upload your ID are requested, call 0161 672 8910 to discuss the matter with the bank.

ThinkMoney app

There is both an Android and iOS app that current account holders can use to access their accounts.  Download it from Google Play store here or from the Apple Store here.

Other departments

If you are a journalist wanting to speak to ThinkMoney, then the press office number is 0845 056 6005 or 0785 521 4851.  You can send an email to [email protected].

Careers with the company are handled online and you can visit the website here to find jobs and apply for them.  You can also reach out to the HR team about queries or ring them on 0161 413 6568.  The address for applications is Think Money Group, Think Park, Mosley Road, Trafford Park, Manchester M17 1FQ

The accessibility department of ThinkMoney can be reached on 0161 779 5000 for things like documents in Braille or large prints.

Privacy policy

If you want details of the ThinkMoney privacy policy, you can contact [email protected] or you can send your request in writing to Data Protection Officer, Think Park, Mosley Road, Trafford Park, Manchester, M17 1FQ.

Complaints

ThinkMoney aim for the highest standards of products and customer service but if you encounter a problem and need to make a complaint you can do it one of three ways:

  1. Over the phone by calling 0161 779 5000
  2. By email by sending your complaint to [email protected]
  3. By post by sending your complaint to the following address ThinkMoney, Think Park, Mosley Road, Trafford Park, Manchester M17 1FQ

If you are unhappy with their response, you can send the complaint to the Financial Ombudsman Service by calling 0800 023 4567 or 0300 123 9123.  You can also send it via email to [email protected] or by post to Financial Ombudsman Service, Exchange Tower, London, E14 9SR.  If this still doesn’t resolve the issue, you can refer to Small Claims Mediation here.

Social media

ThinkMoney have a presence on a number of main social media sites for the latest products, special deals and for basic customer services.

Facebook – https://www.facebook.com/ThinkMoneyUK

Twitter – https://twitter.com/thinkmoney

LinkedIn – https://in.linkedin.com/company/think-money