Hermes Contact Number: 0330 333 6556

0843 133 7101

You can contact MyHermes Courier by ringing their local rate number on 0330 333 6556 or by calling 08431 337 101 to check about your parcel or a myHermes parcel drop off service. You can also access their support desk via this link.

Mobile users can click on the number above to call this company.

hermes courier service contact number

This is a non affiliated call connection service. The call connection telephone numbers supplied by phonethem.co.uk are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

Hermes Group Customer Services – 0330 333 6556

You can call Hermes to speak to an advisor on a local rate number at 0330 333 6566 or 08431 337 101.  

These calls cost 13p per minute plus any access charge and can be used to check about a parcel delivery service or anything regarding your account with the company.  You can also use the number for technical support around your accounts such as a forgotten username or password.  

You can additionally use 0330 333 6556 to report a lost or damaged parcel or if you want to cancel a pickup or drop off that has already been booked.

Calls to this number are charged as the same as local UK 01 and 02 numbers so calls from a landline will cost around 12p a minute with an additional call setup fee.  You can call from a mobile for free with your inclusive minutes but you should check with your provider as they may use more minutes than a normal call.

Complain to Hermes – 0844 543 7411

You can contact the Hermes Group head office on 0844 543 7411 to make a complaint or you can speak to the customer services department on 0330 333 6556.  Here you can get help about their complaint process and often resolve a complaint at the first attempt.  But if you feel the complaint isn’t resolved, you can send details to their official email address: [email protected]  They will then keep you updated on the progress of your complaint and you can use the same number to speak to the Customer Relations Manager if you feel the complaint isn’t being handled correctly.

But if you feel the complaint isn’t resolved, you can send details to their official email address: [email protected]  They will then keep you updated on the progress of your complaint and you can use the same number to speak to the Customer Relations Manager if you feel the complaint isn’t being handled correctly.

Calling 0330 333 6556 will cost the same as calls to a 01 or 02 number while calls to the head office are charged depending on the landline or mobile network provider that you use so contact them for full information on costs.

Helpful Hermes Contact Details

Reason for call

Number

Other ways to get in touch

General queries08431 337 101Email: http://support.myhermes.co.uk/app/ask

Live Web Chat: http://support.myhermes.co.uk/app/chat/chat_launch/

Make a complaint0844 543 7411Post: Hermes UK, Capitol House, 1 Capitol Close, Morley, Leeds, LS27 OWH, United Kingdom.

Alternative Hermes (myHermes) contact options

myHermes Live Web Chat

Hermes offers a live chat option where you can speak to someone via the internet through http://support.myhermes.co.uk/app/chat/chat_launch/ – this can be used for account queries or to see when a parcel will be delivered.  The live chat facility is available from 8 am until 8 pm weekdays and until 6 pm on weekends, with Bank Holidays affecting this.

Email myHermes

You can send an email about a query through their official address http://support.myhermes.co.uk/app/ask including about parcel drop off locations or times and dates.

Write to Hermes Group

Online chat, phone or email are the quickest ways to deal with any query with Hermes but you can write to them if you prefer, such as for a formal complaint.  

You can use the following address for all written communications:

  • Hermes UK,
  • Capitol House,
  • 1 Capitol Close,
  • Morley,
  • Leeds,
  • LS27 OWH,
  • United Kingdom.

Hermes Social Media

With over 200 million parcels a year in the UK being handled, Hermes realise they need plenty of ways for people to get in touch.  That’s why they now offer customer support through social media sites. You can find them:

YouTube: https://www.youtube.com/myhermesuk.

MyHermes