You can call Hermes to speak to an advisor on a local rate number at 0330 333 6566 or 08431 337 101.
These calls cost 13p per minute plus any access charge and can be used to check about a parcel delivery service or anything regarding your account with the company. You can also use the number for technical support around your accounts such as a forgotten username or password.
You can additionally use 0330 333 6556 to report a lost or damaged parcel or if you want to cancel a pickup or drop off that has already been booked.
Calls to this number are charged as the same as local UK 01 and 02 numbers so calls from a landline will cost around 12p a minute with an additional call setup fee. You can call from a mobile for free with your inclusive minutes but you should check with your provider as they may use more minutes than a normal call.
You can contact the Hermes Group head office on 0844 543 7411 to make a complaint or you can speak to the customer services department on 0330 333 6556. Here you can get help about their complaint process and often resolve a complaint at the first attempt. But if you feel the complaint isn’t resolved, you can send details to their official email address: [email protected] They will then keep you updated on the progress of your complaint and you can use the same number to speak to the Customer Relations Manager if you feel the complaint isn’t being handled correctly.
But if you feel the complaint isn’t resolved, you can send details to their official email address: [email protected]s-europe.co.uk. They will then keep you updated on the progress of your complaint and you can use the same number to speak to the Customer Relations Manager if you feel the complaint isn’t being handled correctly.
Calling 0330 333 6556 will cost the same as calls to a 01 or 02 number while calls to the head office are charged depending on the landline or mobile network provider that you use so contact them for full information on costs.
Reason for call
Other ways to get in touch
|General queries||08431 337 101||Email: http://support.myhermes.co.uk/app/ask|
Live Web Chat: http://support.myhermes.co.uk/app/chat/chat_launch/
|Make a complaint||0844 543 7411||Post: Hermes UK, Capitol House, 1 Capitol Close, Morley, Leeds, LS27 OWH, United Kingdom.|
myHermes Live Web Chat
Hermes offers a live chat option where you can speak to someone via the internet through http://support.myhermes.co.uk/app/chat/chat_launch/ – this can be used for account queries or to see when a parcel will be delivered. The live chat facility is available from 8 am until 8 pm weekdays and until 6 pm on weekends, with Bank Holidays affecting this.
You can send an email about a query through their official address http://support.myhermes.co.uk/app/ask including about parcel drop off locations or times and dates.
Write to Hermes Group
Online chat, phone or email are the quickest ways to deal with any query with Hermes but you can write to them if you prefer, such as for a formal complaint.
You can use the following address for all written communications:
- Hermes UK,
- Capitol House,
- 1 Capitol Close,
- LS27 OWH,
- United Kingdom.
Hermes Social Media
With over 200 million parcels a year in the UK being handled, Hermes realise they need plenty of ways for people to get in touch. That’s why they now offer customer support through social media sites. You can find them: