Company Name: Hastings Direct
Contact Number: 0800 035 4790
HQ Address: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW
Opening Hours: Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm
Website: www.hastingsdirect.com
Department Contact Number Opening Hours Renewal of car and bike policies 0800 035 4790 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm Quotes for Car, Bike, Home, and Van Insurance 0800 101 8172 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm Claims for Car, Bike, and Van Insurance 0800 035 4260 *Free phone*
Monday to Sunday, 12am to 11:59pm Breakdown assistance for Car Bike, and Van 0800 035 4781 *Free phone*
Monday to Sunday, 12am to 11:59pm Customer Service Team (Home insurance) 0800 035 4917 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm Renewal of Home and Van Insurance 0800 101 8158 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm Customer Services Van Insurance 0800 035 4946 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm Quote for Multi Car Insurance 0800 422 0951 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm SmartMiles Queries 0344 800 2561 *Local rate*
Monday to Friday, 8am to 8pm, Saturday, 9am to 5pm, Sunday, 10am to 4pm SmartMiles Claim Helpline (also Theft) 0800 048 2954 *Free phone*
Monday to Sunday, 12am to 11:59pm Road Traffic Accident (RTA) Claims 0344 800 4585 *Local rate*
Monday to Friday, 8am to 8pm, Saturday, 10am to 8pm, Sunday, 10am to 5pm Claims for Defence of Prosecution 0344 770 1051 *Local rate*
Monday to Sunday, 24 hours Customer Complaints (all) 0800 035 3949 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm Recruitment for Bexhill, Newmarket, and Leicester 0142 473 8499 *Local rate*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm All Press Enquiries 0142 473 8225 *Local rate*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm
Department Contact Number Opening Hours Renewal of Car and Bike Insurance 0800 035 4790 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm Quotes for Car, Bike, Home, and Van Insurance 0800 101 8172 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm Claims for Car, Bike, and Van Insurance 0800 035 4260 *Free phone*
Monday to Sunday, 12am to 11:59pm Breakdown assistance for Car Bike, and Van 0800 035 4781 *Free phone*
Monday to Sunday, 12am to 11:59pm Customer Service Team (Home insurance) 0800 035 4917 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm Renewal of Home and Van Insurance 0800 101 8158 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm Customer Services Van Insurance 0800 035 4946 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm Quote for Multi Car Insurance 0800 422 0951 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm SmartMiles Queries 0344 800 2561 *Local rate*
Monday to Friday, 8am to 8pm, Saturday, 9am to 5pm, Sunday, 10am to 4pm SmartMiles Claim Helpline (also Theft) 0800 048 2954 *Free phone*
Monday to Sunday, 12am to 11:59pm Road Traffic Accident (RTA) Claims 0344 800 4585 *Local rate*
Monday to Friday, 8am to 8pm, Saturday, 10am to 8pm, Sunday, 10am to 5pm Claims for Defence of Prosecution 0344 770 1051 *Local rate*
Monday to Sunday, 24 hours Customer Complaints (all) 0800 035 3949 *Free phone*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm Recruitment for Bexhill, Newmarket, and Leicester 0142 473 8499 *Local rate*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm All Press Enquiries 0142 473 8225 *Local rate*
Monday to Friday, 8am to 9pm, Saturday, 9am to 5.30pm, Sunday, 10am to 5pm
Hi Sarah, sorry you haven’t been able to get through, what was it you needed to do on your policy? -Tonia.
— Hastings Direct (@HastingsDirect) 10 September 2017
Glad to hear we got you the best deal. Welcome to Hastings Direct ~ Connor
— Hastings Direct (@HastingsDirect) 7 August 2017
If you want to find contact numbers for Hastings Direct, you can visit their website at https://www.hastingsdirect.com/ and in the right corner of the upper page, there is a Contact Us link. This takes you to a page to select the category of policy or query and find the number you need. Look for information like this:
You can call Hastings Direct on 0800 035 4801 for any general queries relating to your car or bike policy. They also offer live chat support and there is a FAQs section at https://www.hastingsdirect.com/help/ that deals with many of the common questions.
For renewal queries about your car or bike policy, contact the company on 0800 035 4790. Most policies automatically renew so if you need to change information, you can contact t the company but if everything remains the same, the policy will usually continue. If you need to change payment details or anything else, contact before the renewal date on the above number.
If you want a new quote for a car, bike, van or home insurance policy, you can call 0800 101 8172. There are also online quotes available at https://www.hastingsdirect.com/quotehislxng/views/common/ProductEntryPoint.jsf?isNewQuote=true&lob=privateCar
For bike insurance quote https://www.hastingsdirect.com/quotehisle/views/common/ProductEntryPoint.jsf?isNewQuote=true&lob=motorcycle
For a home insurance quote https://www.hastingsdirect.com/quotehisle/views/common/ProductEntryPoint.jsf?isNewQuote=true&lob=household
For a van insurance quote https://www.hastingsdirect.com/quotehisle/views/common/ProductEntryPoint.jsf?isNewQuote=true&lob=van
If you need to make a new claim on car, van or bike insurance, call the freephone claims number on 0800 035 4260. From Europe, use +44 1424 738 585. For existing claims, check progress at https://www.hastingsdirect.com/quotehisle/views/common/RequestForm.jsf?reason=query
If you need breakdown assistance for your car, bike or van, call 0800 035 4781 or +44 1737 815 876 from Europe. The company offer four levels of cover so you can get the protection you need including Roadside Recovery, UK Recovery, Home Service and European Cover, all with varying cover levels.
You can call Hastings Direct on 0800 035 4917 for queries relating to your home insurance. If you need help registering a new claim or discussing an existing one, contact your insurer directly.
You can call 0800 101 8158 to make any queries about your home or van insurance as well as providing new payment information.
If you need to talk to Hastings Direct about your van policy, call 0800 035 4946. This number helps with aspects such as checking cover and additional cover such as in-van entertainment system cover, windscreen cover and protected no claims discount. You can also be sure to get a courtesy vehicle while yours is being repaired with these policies.
If you need a quote for multicar insurance, call 0800 422 0951. This allows you to insurance two cars on one policy and saves money. It can insure both drivers in one household regardless of relationship.
If you have a SmartMiles telematics system in your car and want to query anything, you can call the team directly on 0344 800 261. You can also send an email to [email protected] or use the FAQs section at http://www.hastingsdirectsmartmiles.com/faqs
If you need to register a new claim and you have SmartMiles telematics system in your vehicle, you can call 0800 048 2954. If you are outside the UK, call +44 1424 735 577.
You can also send further information about the claim to the email address [email protected] or write to them at Claims Department, Hastings Direct, Conquest House, Collington Avenue, Bexhill-on-Sea, TN39 3LW
If you are unsatisfied with any aspect of service from Hastings Direct, you can make a complaint via 0800 035 3949. You can also send your complaint in writing to Customer Relations Department, Hastings Direct, Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW or to their customer complaints email address at [email protected]
Complaints need to be handled within eight weeks of your initial contact and if this hasn’t been done or you are unsatisfied with the response, you can take the matter to the Financial Ombudsman. Contact them on 0300 123 9123 or send an email to [email protected] You can also write to Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.
If you would like to know more about working for Hastings Direct or check their latest vacancies, you can contact 0142 473 8499.
If you want more information on Press Releases or any other queries, contact 0142 473 8225 and look for Natalie Sadlier. Or you can send an email to [email protected] Additionally, you can call 0207 457 2020 and speak with Nick Woods or Mike Davies or use their email at [email protected]