You can ring Gumtree on their UK customer services line on 0208 605 3325 about any products advertised on their website or to find out about adding your own. You can also speak to the helpdesk on 0843 504 7368. This line is charged at 7p a minute. Products on the site are very comprehensive so if you want to sell something, get in touch to see how to do it. If you have seen an item for sale but want to check the seller is genuine, you can also call this number. While Gumtree does complete some checks on items sold, sometimes they miss things and if you are sold a defective item, you can ring this number to open a dispute with the seller and report them. You can even manage your account through the number so if you have lost a username or password, for example. You can update information as well such as your address to make sure people know where you are located for postal charges.
Calls are chargeable but if you have free minutes on your contract then this might cover the cost of the call. Lines are charged at local rates so the same as calling a 01 number.
If you want to make a complaint to Gumtree you can call 0208 605 3325. This number can help if you believe you have been purposefully deceived by someone on the site or someone has taken your money without providing the goods. You can also get help if someone has bought something but not paid for it. If you are unhappy with the service from Gumtree or their staff, you can complain through this number. You can also send information in writing to:
5 New Street Square,
For businesses using Gumtree, contact 0203 5800 500. This number lets you find out about adverting on the site and get help with finding out if advertising is right for you. You can also manage your existing account, change information or allow other staff to run the account for you by calling it.
Customer service including complaints
0843 504 7368 & 0208 605 3325
Business enquiries and accounts
0203 5800 500
There are a number of other options to contact Gumtree in addition to the telephone lines above including live chat, contact forms and social media.
If you want to send paperwork, documents or just write to Gumtree about any matter, you can do it via their main correspondence address:
5 New Street Square,
You can also reach out to Gumtree via their various social media profiles. This is a great way to find out more about the company, promotions, services and to chat with someone about non-confidential matters: