Your Sky iD

Your Sky iD is your login information for a range of online services offered by Sky including Sky Go, Sky Store, Sky Broadband Shield and to manage your account online.  It is made up of the email address you used to set up your account and a password. Each account has one, the Primary Sky…

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Your Sky box

Sky+ customers If you have a Sky+ box, you can view your bill from your box.  Press the Sky button on the remote and highlight ‘My Account’ then press select.  Navigate to the View My Bill section and put in your Sky pin when asked. Depending on the version of the box you have you…

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Understanding your bill

Once you can view your bill, you now want to understand the information that it contains.  Depending on the services and package you have with Sky, it can include: Sky TV Sky Broadband Sky Talk (landline) Sky Line Rental (landline) Here you can also see any one-off charges for extras you have purchased such as…

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The first two bills

One thing that often confuses people are the first two bills that they receive from Sky as these are a little different from normal bills. The first bill You start paying for services once they are live and your first payment will be taken 14 days after the service starts.  This will just be for…

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Sky fees

Your bill will include any fees and charges that are being applied.  These might include: A £10 late payment fee and any costs incurred for recovering that payment because you didn’t pay a bill – your services can also be affected A £12 charge for payments on Visa or Mastercard if there is insufficient funds…

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Making a payment

There are a few ways to make a payment if you haven’t set up a regular payment system or there has been a problem.  You can use the website, the app or even your TV box. If you have a Sky Mobile service, this is always billed separated from the main Sky account. For TV…

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Change a payment method

You can easily change how your regular payments are made either online, through the app or with your remote.  Have your new payment method or bank details to hand before doing this. You will also need to do this separately for Sky Mobile payments as these aren’t billed through the main account. You only have…

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First time Sky payments

If you are a new Sky customer and want to make your first payment, there are some options to use. Use a voucher If you have a voucher for a discount from your first payment, then apply this via the Voucher Code field.  This will reduce the price in the Order Summary box and then…

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Subscriptions

If you have an account with subscriptions for various things, here are some answers to common questions around them. How do I restart a cancelled subscription? You need to sign into Account Manager and access Subscriptions.  Select the subscription and press Auto-renew. How do I update card details? If a payment didn’t go through because…

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Order history

Here are some common questions about items on your bill and your order history. How does a new subscription from the app show on your account? New iPhone and iPad subscriptions will show on the account alongside other subscriptions such as for Sky TV.  This is only different if you subscribe for something through the…

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Personal details

You should always ensure the personal information held by Sky on you is accurate and change this if things change. You can change the email used for transactions by going to the Subscriptions tab on the app and accessing the personal details.  Add another email address and then update this as the primary one. However,…

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