Experian Contact Number: 0843 133 7297

0843 133 7297

You can contact Experian on their freephone number 0843 133 7297 for any queries about their services including disputing your credit score.

Mobile users can click on the number above to call this company.

Experian Contact Number

This is a non affiliated call connection service. The call connection telephone numbers supplied by phonethem.co.uk are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

Customer services – 0843 133 7297

You can ring the Experian CreditExpert customer services team on 0843 133 7297.  This number handles queries about their credit check products as well as queries about your own score or to dispute an item on it.  

You can also get technical support such as changing username or a forgotten password.  

The number can help with product comparison advice as well such as mortgages, credit cards or loans.  There is an additional line if the free phone is busy that you can use – 0344 481 0800.  If you have free minutes on your contract, calls will be free.  Lines are open 8-7 weekdays and 8-4 Saturdays.

ProtectMyID – 0344 481 0001

If you want to speak to Experian about their ProtectMyID service, you can call 0344 481 0001.  

This number helps with identity theft prevention services and customer support if you have experienced a fraudulent event.  If you have been a victim and need to use the service, you can also call the number.  

The service isn’t accepting new customers, so the line is for people who already have the product.

ProtectMyID Postal Address

You can also write to the ProtectMyID by using the address below if you need to send paperwork, copies of documents or just want to send information in writing:

Experian ProtectMyID,

PO BOX 9639,


NG80 1AE,

United Kingdom.

AutoCheck – 0870 013 1696

You can contact Experian’s AutoCheck service by calling 0870 013 1696.  

This number handles queries about a vehicle check service and information if you find a vehicle has been written off or stolen.  You can claim if a vehicle shows as being legitimate and later proves not to be.  

You can also get a refund if you are not planning on buying a car and no longer need the service.

Experian Contact Number

Write to AutoCheck

If you need to send paperwork to AutoCheck or want to put details of a problem in writing, then you can use the below address:

AutoCheck Service Support,

The Sir John Peace Building,

Experian Way,

NG2 Business Park,


NG80 1ZZ,

United Kingdom

Complaints – 0344 481 8197

If you want to make an official complaint to Experian, you can ring 0344 481 8197.  This includes for an incorrect credit report that has affected your ability to borrow money.  You can also complain about being the victim of fraud when protected by ProtectMyID or incorrect vehicle information from their AutoCheck service.  If you want to send information or supporting documents in writing, send it to:

Complaints Department,

Customer Relations Team,


PO BOX 8000,


NG80 7WF,

United Kingdom

If the matter hasn’t been dealt with after 4 weeks, you can escalate the claim to the Financial Ombudsman.  They will review the case independently and let you know the outcome.  You can ring them on 0300 123 9123 or send details to the email address at [email protected].  You can also write to:

Financial Ombudsman Service,

Exchange Tower,


E14 9SR,

United Kingdom

Business Enquiries – 0115 941 0888

Business customers who need to speak to Experian should ring their Nottingham head office on 0115 941 0888.  The company offer marketing services for some industries including automotive and gaming and this number can advise about these.  You can also change information on an existing service or cancel it.  There is an email address also with the department – http://www.experian.co.uk/about-us/business-services-contacts.html


Business postal address

If you want to send information or paperwork to the business team at Experian, you can send it to:

Experian Business Services,

The Sir John Peace Building,

Experian Way,

NG2 Business Park,


NG80 1ZZ,

United Kingdom

Important Experian Contact Numbers



Customer services (general)

0843 133 7297 & 0344 481 0800

ProtectMyID customers

0344 481 0001

AutoCheck customers

0870 013 1696

Complaints (all departments)

0344 481 8197

Business enquiries and policies

0115 941 0888

Alternative Experian Contact Options

Experian offers a number of non-telephone ways to get in touch including email, social media and postal addresses.

Experian Email Addresses

Experian offers a number of email addresses for their different departments and products, so you can send information, details of queries or other correspondence to the correct team:

Customer services

[email protected]


[email protected]

£2 Statutory Credit Report enquiries

[email protected]


[email protected]


[email protected]

Write to Experian

You can write to Experian’s Nottingham head office about any queries and problems with their services including their credit scoring system at:


The Sir John Peace Building,

Experian Way,

NG2 Business Park,


NG80 1ZZ,

United Kingdom

Social Media

You can also get in touch with Experian across social media as they have various accounts and profiles on the major sites.  You can also get information about their services.