Contact E.ON on 0345 303 3040 for all general enquiries regarding gas and electricity supplies including price information and queries regarding prepaid meters. This is a national, non-geographic number that can also assist with problems with prepayment key cards or other technical difficulties such as an inability to top up or funds not being recognised by your meter. You can also call this number if you have lost power or your heating and are on a prepaid meter. Even if you need some emergency credit. The number is available weekdays from 8am until 8pm and Saturdays from 8am until 6om. Calls are charged at the same rate as 01-02 numbers.
If you need to use a textphone, then call 0800 056 6560. This number is for customers who have a speech impediment or are hard of hearing and need to use a textphone or minicom system. The number is a Freephone one and can be used for any queries.
If you need to call E.ON from outside the UK, then ring +44 115 843 4373. This number serves all queries including bills that need to be paid and queries about your energy supply. You can also call if you think you may have left a gas appliance on in your home while away on holiday. Call costs depend on the country of origin and are more than from UK numbers.
Contact E.ON on their billing enquires number 0345 059 9905 in order to make a payment, check something about your bill or provide meter readings. You can also check about suspected overpayments on this number or if you want to dispute a payment. Providing meter readings can help you receive accurate bills and that you are only charged for the power you use. You can also query final reminders received in error on this number.
Call 0333 202 4674 if you want to receive communications from E.ON in braille due to loss of sight. There is no extra charge for this so please call if you require this service.
Call E.ON on 0345 366 5996 for any queries regarding Smart Pay as You Go meters. If you want to have a meter installed or are having technical difficulties with one, then you can contact this number. You shouldn’t need to provide meter readings with these devices as the information is sent digitally but if you think there’s a fault with it, you can query it on this number.
If you are moving home and need to contact E.ON then call 0345 303 3020 or 0345 366 5976 if you have a smart meter in your property. These numbers allow you to transfer your account to your new address or to cancel your account if you no longer require their services.
To make an official complaint to E.ON, you can ring the complaints department on 0333 202 4606. This number lets you dispute your bill or energy prices as well as to complain about a member of staff. If you are dissatisfied with a query regarding overpayment, you can contact this number. There is also the option to send your complaint in writing – please keep a copy of everything that you send and post to:
If you are still unsatisfied with a complaint to E.ON you can escalate to the Ombudsman Service; Energy who will review the case independently. You can ring them on 0330 440 1624, sent queries via email to [email protected] or send in writing to:
To contact E.ON about their website, ring 0345 301 5933. For example, if you have lost or forgotten your login information, you can call the number to reset. You can also get help submitting online meter readings, change your information such as bank account details or to ensure the company have received a payment sent through internet banking.
Call E.ON on their engineer contact department on 0333 202 4730 if you are amending your property and need to amend the gas or electricity connection. This number is also available for new build properties to arrange ahead of time the connection of utilities to the property. If you are a business owner and need new gas or electricity connections for business premises then call 0333 202 4920 or call 0345 301 5921 if you are a property developer.
To find out about E.ON’s energy saving home improvements, call 0330 400 1183. Here you can find out about eco-friendly improvements including boiler grants, cavity wall insulation and loft insulation. These are often dependent on receiving certain income-related benefits and can help you save on your energy bills.
Call E.ON on 0333 202 4841 if you need bereavement support should someone have passed away and you are responsible for sorting their energy account. The company has specially trained advisors on hand to help and support you in this difficult time and to help with any paperwork required, such as a copy of the death certificate. Some probate services are handled by Phillips & Cohen Associates, so you may also receive a call from them on behalf of E.ON.
Business customers can call E.ON on 0333 202 4586 for their dedicated business team to talk about matters relating to your gas and electricity supply to a business property. The number can also help with queries about energy tariffs and management services for high users or those with unique needs. There is also a list below of specialist departments depending on your query. You can also send your information to https://www.eonenergy.com/for-your-business/small-to-medium-energy-users/contact-us in order that someone contacts you.
| BUSINESS ENQUIRIES | PHONE NUMBER |
| Customer services department | 0333 202 4586 |
| Join E.ON as a business customer | 0333 202 4586 |
| Business Billing enquiries | 0333 202 4687 |
| Business Direct Debit enquiries | 0333 202 4687 |
| Smart meter queries (business customers) | 0345 366 5974 |
| New connections (business customers) | 0333 202 4920 |
Call 105 free to notify that you have experienced a power cut if the problem is not relating to your individual E.ON power supply. This number lets you report a problem to the national network and lets you find out about how long the power cut may last.
Call 0800 111 999 if you smell gas or think there could be a leak in your property including with carbon monoxide. This is a free number from landlines and mobiles and accesses the National Gas Emergency Service. They will help you deal with the problem but you can always turn off your gas supply if you think it best and try to get everyone out of the property or open all the windows. If you are having trouble just with your E.ON gas boiler, then call 0800 051 1470 for a Gas Safe engineer to visit.
To call E.ON on a local rate number regarding a change of supplier, call 0345 302 3473. You can also ring 0333 202 4610 if you are a direct debit customer with the company. The number can take final meter readings to ensure your bills are accurate when you finish with the company as well as setting up direct debit if you are moving to E.ON from someone else.
E.ON are one of the largest gas and electricity suppliers in the UK and offer a number of alternative contact options for its five million customers.
Email is a quick and easy way to send information or to lodge a query as it removes the potentially long wait on the phone to speak to someone. You can email the company via https://www.eonenergy.com/for-your-home/contact-us to send your details and query. There is also a live chat facility to talk to UK-based customer service advisors.
The post may not be the quickest way to send query but is still an option available if you prefer. You can include any relevant documents and your own information then write to:
You can also contact E.ON through the various social media networks as well as find out the latest news from the company or watch promotional content. You can find them at:
Watch their adverts and helpful tips on YouTube
www.youtube.com/user/talkingenergy
View their company profile page on LinkedIn
| DEPARTMENT | PHONE NUMBER |
| General queries including prepaid meters | 0345 303 3040 |
| Textphone & minicom users | 0800 056 6560 |
| Braille support | 0333 202 4674 |
| International customer services number | +44 115 843 4373 |
| Billing department | 0345 059 9905 |
| Smart-meter department | 0345 366 5996 |
| Moving home | 0345 303 3020 |
| Change supplier | 0345 302 3473 |
| Complaints department | 0333 202 4606 |
| Online account queries | 0345 301 5933 |
| New connections (all) | 0333 202 4730 |
| Energy-saving home improvements schemes | 0330 400 1183 |
| Bereavement support team | 0333 202 4841 |
| Business enquiries (all) | 0333 202 4586 |
| Gas emergencies (national) | 0800 111 999 |
| Electricity emergencies (national) | 105 |
EON is one of the biggest gas and electricity suppliers in the UK and while they pride themselves on their customer service, it can still be difficult to get through them at time. That’s why this new phone number for EON allows you to cut past the queues and speak to the person that can help you quickly. One purpose for the number is as an EON new customer phone number. Here you can enquiry about switching to EON as your gas or electricity supplier and find out about their dual fuel discounts. You can get information about their various tariffs and what it would cost to heat and power your home through the company. The number also serves as an EON electric phone number for existing electricity customers and the same for people getting their gas supplies through the company.
It allows you to quickly speak to the right person to find out about your tariff, your bills and to see if there are any extras or promotions in place that might help you reduce your costs. You can also use this as a EON payment phone number to discuss your monthly payment, make a payment or alter the details on your Direct Debit. You can notify them of a change of address through this number, advising information about your new property and the date your ownership will switch from one to another. This Eon phone number will also have you put in contact with someone to talk about their smart meter program. This system allows you to get the most accurate bill without needing to contact them with meter readings. It also provides information about your energy usage and is free of charge to their customers. You can call on this number to find out more or arrange your own smart meter to be installed.