EE Contact Number: 0843 133 7125
You can contact the EE customer services team on 0843 133 7125 or via the freephone number 0800 956 6000. You can also call 150 from an EE mobile to speak to the team with no call charges.
EE Customer Services – 0800 956 6000
For the main EE customer services team, you can ring 150 from an EE mobile or 0800 956 6000 from any number. You can check your mobile contract or SIM service as well as find out who to speak to about a specific problem.
The number also assists with setting up direct debit payments, pay a bill or let them know when you want to cancel a contract.
The number is also the first contact point for a complaint. There is a details complaints section below telling you how to handle a complaint, but you can start here. Call this number between 8-10 weekdays and 8-8 weekends. Calls cost 12.7p per minute plus a 15p connection charge from EE lines – costs may be higher from other providers.
You can also put details in writing of any complaint or issue to do with mobile or broadband packages. Use the address below and ensure your own details are included including the landline or mobile in question and your EE account number:
- EE Mobile & Broadband,
- EE Customer Services,
- 6 Camberwell Way,
- Tyne and Wear,
- SR3 3XN,
- United Kingdom.
EE Broadband & EE TV – 0800 079 8586
You can call the freephone number 0800 079 8586 to talk to an EE advisor about your broadband or talk service. This number handles all queries as well as cancelling services, tracking an order or arranging or changing an engineer’s visit. You can also get troubleshooting help here. Should the line be busy, you can also ring the local rate number 0207 362 0200 where lines are open 8-10 weekdays and 8-8 weekends (closed Bank Holidays).
There is also a dedicated email address for customer services for broadband which you can use at https://explore.ee.co.uk/broadband/email-us
4GEE Mobile WiFi – 07953 966 502
If you are having trouble with a 4G mobile from EE, then you can ring the dedicated number 07953 966 502. This number helps with queries about bills, topping up or paying your account or troubleshooting your 4G mobile phone. Lines are open from 8-10 weekdays and 8-8 weekends and is free from any EE line. Calls will cost from other providers so check with them what the charges will be.
Join EE – 0800 956 6000
If you want to start as an EE customer for mobile, SIM, broadband, TV or 4GEE, then you can call the freephone 0800 956 6000. This number can give you information about the various packages that the company offers. Business customers can use a different number of queries which is 0800 956 6100. Businesses with 50+ employees should use the commercial helpline number on 0800 079 8888. All lines are open 8-10 weekdays and 8-8 weekends.
Complain to EE – 0800 956 6060 or 0800 956 6059
If you need to make a complaint about any aspect of EE, you can ring the freephone number 0800 956 6060. For specific broadband and TV complaints, you can also go straight to 0800 956 6059. Both lines are open from 8-8 every day of the week. There are also different customer services departments for different customers:
- Mobile and SIM – 0800 079 8586
- Broadband & TV – 0800 079 8586
- 4GEE customers – 07953 966 502
In addition, there is an online chat facility staffed with trained advisors who can help with queries and complaints and can be found at http://ee.co.uk/help/live-chat-complaints or you can use the contact form to register a complaint at http://ee.co.uk/help/safety-and-security/my-digital-life/complaint-form. Finally, there is also a complaint email at [email protected]
There are two addresses to use if you want to send details of your complaint in writing or forward paperwork. The address to use depends on if you are a SIM or mobile customer or a broadband customer:
HOME BROADBAND CUSTOMER
6 Camberwell Way,
Tyne and Wear,
|EE Home Broadband,|
6 Camberwell Way,
Tyne And Wear,
If a complaint isn’t resolved by these departments, you can recontact EE on either 0800 956 6060 or 0800 956 6059. Ask to speak to a manager. Should this prove unsatisfactory, you can get in touch with the relevant ombudsman to escalate the claim. Find out details of who this at the official EE complaints webpage – http://ee.co.uk/help/safety-and-security/my-digital-life/complaints-code-of-practice
Orange Contact Numbers
EE was created in 2010 by the merging of Orange and T-Mobile. If you have a query that predates this and wants to speak to someone for a dedicated Orange query, you can dial 150 from your mobile or use any of the numbers below. These calls can cost up to 32p a minute from landlines and more from mobiles so check with your provider about costs before making the call.
CUSTOMER SERVICE DEPARTMENT
|Orange Pay as you Go customers||07973 100 450|
|Orange Pay Monthly & SIM-only customers||07973 100 150|
|Orange Business Customers||07973 100 345|
T-Mobile Contact Numbers
If you are a former T-Mobile customer that wants to speak to someone about an issue predating the merger, you can also use the numbers below to speak to the dedicated T-Mobile team.
CUSTOMER SERVICE DEPARTMENT
|T-Mobile Mobile & SIM-only customers||0845 412 5000|
|T-Mobile 4GEE WiFi customers||0800 956 6134|
|T-Mobile Businesses customers||0800 956 6135|
Important EE Phone Numbers
|General Customer Services, EE Mobile & SIM queries||0800 956 6000|
|EE Broadband & TV queries||0800 079 8586|
|4GEE Mobile WiFi queries||0800 956 6134|
|Join EE (new customer)||0800 956 6000|
|Complain to EE about Mobile, 4GEE & Tablet issues||0800 956 6060|
|Complain to EE about EE TV, Broadband issues||0800 956 6059|
Alternative EE Contact Options
EE Mobile Coverage Checker
If you want to check if EE coverage is good in your area or if there is a problem with the network, you can visit http://ee.co.uk/why-ee/network/mobile-coverage
EE Store Finder
With 550 stores around the country so if you want to find the nearest one, visit http://storefinder.ee.co.uk/
EE also has a presence on all the main social media sites as the larger provider of 4G services in Europe. You can use the following profiles to find out about updates and queries with the company: