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You can contact eBay’s customer services team on 0843 133 7109, or call their general number for disputes, payment queries and to update account information on 0345 355 3229.

General enquiries – 0843 133 7109

You can all eBay on either 0345 355 3229 or 0843 133 7109, for a number of general enquiries.  These include to update personal information such as your address or password as well as if you have bid for something and want to retract the bid.  You can call the number if there are problems with a transaction if you need help with listing items or postage matters.

Payment & invoice issues – 0345 355 3229

If you need to open a dispute you can contact customer services on 0345 355 3229.  This number is for querying an invoice if you think you have been charged incorrectly or if eBay has taken too much commission from a sale.  The number is also available for unpaid items or have not paid the right postage for it.  You can also register that an item has not been received by call 0345 355 3229.  There is the need for your account details and the order number to do this and you can also use their website for the same purpose.  Otherwise, use PayPal for disputes if you paid through their system.

Returns & seller defects – 0800 358 6551

eBay runs a freephone number for the purpose of returning items or notifying if a seller has sent an incomplete, damaged or defective items – 0800 358 6551.  This customer services number will help you find out what to do to contact the seller and get a refund.  You can also use it is someone has incorrectly listed an item as defective that you have sold.

Fraudulent account use – 0800 358 6552

If you think there has been fraudulent use of your eBay account, then you should ring 0800 358 6552 immediately.  This is a freephone number and won’t cost anything from landlines or mobiles but lets you report the possible fraud and have steps taken to deal with it.

Head office & complaints – 0208 605 3000

If you want to make a complaint or speak directly to the eBay head office, you can use 0208 605 3000.  This number can help with queries such as overcharging of commission or fees or if you feel there is negligence in their handling of a complaint.  You can also write to:

  • Complaints Department,
  • eBay (UK) Ltd,
  • Hotham House,
  • 1 Heron Square,
  • Richmond,
  • Surrey,
  • TW9 1EJ,
  • The United Kingdom.

Important eBay telephone numbers

General customer queries0345 355 3229
Returns and defective items0800 358 6551
Complaints (head office)0208 605 3000
Fraud Reporting helpline0800 358 6552

Other ways you can contact eBay

There are other options to get in touch with eBay including the above-listed numbers.  These include via the post, social media and via web chat services.

Email & live chat options

You can send an email to eBay through their customer service web portal which requires you to log into your account on their website.  As well as sending an email, you can also access live chat to get immediate help with your problem

eBay postal address

There is a general address to send post regarding any matter to eBay to their UK address below including seller documents, payment claims and other queries:

Ebay (UK) Ltd – Customer Services,

Hotham House,

1 Heron Square,



TW9 1EJ,

United Kingdom.

Connect with eBay on social media

As an online business, eBay has all the latest options for contact via social media.  These include:

Facebook (UK) &


Promotional tweets (UK) & (worldwide)


YouTube promotional content

Instagram promotional content