If you need to contact the DVSA (Driver & Vehicle Standards Agency), the main contact number is 0300 123 9000. This includes booking a theory test, enquiries about an MOT or for complaints.
DVSA general enquiries – 0300 123 9000
The main enquiries line for the DVSA is 0300 123 9000. This line can be used to confirm a valid MOT, to check what happens during an MOT or to find out if a garage is accredited for MOTs. This is called an authorised testing facility (ATF) scheme.
The DVSA was created by merging the Driving Standards Agency (DSA) and the Vehicle & Operators Services Agency (VOSA). So this means they help commercial drivers as well as private drivers. For commercial drivers, they can report issues with tachographs that log driving hours by ringing this number. Also if you transport dangerous goods such as corrosive acids or fuels, you can use this line to find out about reporting an accident with the vehicle.
Lines are open from 7:30 am until 6 pm weekdays. Calls are charged at the usual non-geographic line rate which means if you have inclusive minutes on your contract, you can usually call them for free. Otherwise, there is a per-minute charge plus an access fee – check your phone contract for information on this.
DVSA complaints – 0300 123 9000
If you want to make a complaint about some aspect of the DVSA, then you can ring 0300 123 9000. This might be if a traffic enforcement officer has wrongly stopped you. Or it might be to do with a garage that is incorrectly passing or failing cars on their MOT. You can also complain about driving instructor conduct. If you want to send the complaint in writing, send it to:
DVSA Head of Corporate Office,
The Axis Building,
112 Upper Parliament Street,
Driving test enquiries – 0300 200 1122
For enquiries about booking a driving test or a theory test, call 0300 200 1122. You can also order official guides, highway code information and instructional DVDs. If you want to become a driving instructor, check out the numbers below for who to contact to start the process. You can also use them for the Driving Certificate of Professional Competence (CPC) for commercial drivers.
DVSA contact numbers
General enquiries 0300 123 9000
Driving test enquiries 0300 200 1122
Driving examiner helpline 0115 936 6370
Driving Certificate of Professional Competence 0300 123 7721
More ways to contact the DVSA
If you don’t want to use the phone to get in touch with the DVSA there are other options. These include writing to them and using email or social media.
Write to the DVSA
If you want to send something in writing, you can use their normal address listed above including for complaints. If you want to write about an MOT, problems with a garage other queries, send the letter to:
MOT Enquiries, DVSA, The Ellipse, Padley Road, Swansea, SA1 8AN, United Kingdom.
If you want to write about the driving or theory test, you can write to:
Driving Test Enquiries, DVSA, PO Box 280, Newcastle-Upon-Tyne, NE99 1FP, United Kingdom.
Email the DVSA
You can visit https://www.gov.uk/contact-dvsa/y to send an email to the DVSA via their official online contact portal.
DVSA social media
DVSA also has a presence on most of the big social media sites and you can use these to get in touch or find out the latest news:
Facebook – www.facebook.com/dvsagovuk
Twitter – twitter.com/dvsagovuk
YouTube – www.youtube.com/user/dvsagovuk