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DVLA Customer Services – 0843 133 7002

To contact DVLA customer services on their general enquiries line, you can now ring 0843 133 7002 or 0300 790 6801 if you are calling from a mobile.  The DVLA is responsible for driver and vehicle registration matters for the whole of the UK. You can use this number if you are unsure which department you need to speak to, or you can use the department numbers to speak directly to someone about your issue.

DVLA vehicle tax and SORN
dvla sorn

Help Center

Here we have put together a list of most asked questions to the DVLA.
dvla questions

Make a complaint to the DVLA – 0843 133 7002

If you want to make a complaint to the DVLA, you can call 0843 133 7002 or contact customer services for enquiries and a complaint on 0300 790 6801.  These numbers can help with issues such as appealing a revoked driving license or querying a problem with a car registration.  If you think you have been overcharged for importing a vehicle, this is the number to call, and if this is the case, they can arrange a refund.  You can also put your complaint in writing to:

  • DVLA, Complaints Team,
  • Swansea, SA6 7JL,
  • United Kingdom.

DVLA vehicle tax and SORN – 0300 790 6802

Contact the DVLA on 0300 790 6802 if your vehicle is under a SORN or statutory off-road regulation notice. This allows you to check the car tax due if you put the car back on the road as well as to add SORN to a vehicle currently on the road.  The number is open from 8am-7pm weekdays and from 8am-2pm on Saturdays.  Calls are charged at the local rate.

In addition, you can write to the DVLA and SORN departments for any queries using the below address.  Please note, queries sent in writing do take substantially longer than those dealt with over the phone.


  • DVLA, Vehicle Customer Services,
  • Swansea,
  • SA99 1AR
  • UK

DVLA driving licences and applications – 0300 790 6801

To call DVLA about a driving license query, you can ring the local rate number 0300 790 6801.  This can answer questions relating to your driving license including notifying them that it has been lost or stolen, to apply for a license and to change the details held on your license.  The number is available from 8am-7pm weekdays and until 2 pm on Saturdays.

You can also write to the driving license department at:

  • Drivers Customer Services,
  • Correspondence Team,
  • DVLA,
  • Swansea,
  • SA6 7JL,
  • United Kingdom

Vehicle registration (V5C certificates) and log books – 0300 790 6802

The DVLA handles vehicle registration matters including the V5C log book, and you can contact them on 0300 790 6802 regarding these matters.  The service lets you notify that you have bought or sold a vehicle and to change the registration plate on your vehicle as well as to get a copy of the V5C log book.  If you are importing or exporting a vehicle, you can use this number to notify of the details.  Calls are charged at the local rate 12p per minute from landlines and 45p from mobiles, check with your provider for exact costs and if part of inclusive minutes.  Lines are open Mon-Fri from 8 am to 7 pm and from 8 am to 2 pm on Saturdays.  Closed Sundays and Bank Holidays.

There is also an address to write to this department:

  • Vehicle Customer Services,
  • DVLA,
  • Swansea,
  • SA99 1AR,
  • United Kingdom.

Driver medical enquiries – 0300 790 6806

If you have a query regarding a new or existing medical condition, you can ring DVLA on 0300 790 6806.  Advisors will be able to tell you about the condition you have and if it is notifiable as well as amending details about an existing condition.  If you have lost your license due to a medical condition, the advisors can let you know how to reapply.  Call between 8 am and 5:30 pm Mon-Fri and between 8am-1pm Saturdays.  Calls are local rate costs and can come under-inclusive minutes on mobile numbers.

If you need to contact DVLA in writing, you can use the following address:

  • Drivers’ Medical Enquiries,
  • DVLA,
  • Swansea,
  • SA99 1TU,
  • United Kingdom

DVLA Driver Check service – 09061 393 837

Should you need to check the details held on an employee with the DVLA, you can now ring 09061 393 837.  This number lets you check someone has the relevant driving license for the vehicle they are driving such as an HGV license.  You can also check about penalty points and previous disqualifications.

This is a premium rate number, so calls cost £3.71 a minute from landlines and £4.04 from mobiles, depending on the provider.  You also need either written or verbal confirmation from the person before any information can be disclosed to you.

DVLA Welsh language enquiries – 0300 790 6819

You can contact the DVLA using the number 0300 790 6819 for any Welsh language vehicle registration and driving license queries

Cysylltwch â’r DVLA ddefnyddio eu rhif ffôn Cymraeg 0300 790 6819 ar gyfer cofrestru cerbyd a gyrru ymholiadau trwydded. Mae’r llinellau ar agor o ddydd Llun i ddydd Gwener 8am-7pm a Sadwrn 8am-2pm.

MOT enquiries – 0300 123 9000

Call the DVSA (Driving and Vehicle Standard Agency) on 0300 123 9000 to check that an MOT complies with the current standards or to see if your local garage is an approved MOT test centre.  You can also get information about the most recent version of the MOT.  Should a garage be negligent while performing the MOT, you can also contact the DVSA on this number to notify them.

Buy personalised number plates from the DVLA – 0300 123 0883

You can ring DVLA on 0330 123 0883 in order to find out about upcoming auctions for private plates or to buy a personalised registration plate.  You can find out about costs involved and any fees as well as guidance on how and when to display your new plate and the format it should be in.  You can also use the number to transfer an existing plate to a new vehicle or to hand the plate to someone else when purchasing as a gift.

DVLA Contact Numbers

Customer Services0843 133 7002
Tax, Log Book (V5C) & SORN enquiries0300 790 6802
Applications for driving license0300 790 6801
Medical enquiries0300 790 6806
Driver license checks09061 393 837
Welsh Language Speakers0300 790 6819
MOT related queries0300 123 9000
Private/personalised plate queries0300 123 0883


Cost of a call

  • 0870 numbers are charged at the standard upper business rate – 13p per minute but additional charges from phone companies apply.  Mobiles usually cost more and 0843 numbers normally do not count towards inclusive minutes
  • 0843 numbers are charged at the lower business rate – 7p per minute but additional charges are applied by phone companies.  These numbers don’t come under inclusive minutes
  • 0300 numbers are local rate and cost no more than ringing an 01 or 02 number and come under free minutes
  • 09 numbers are premium rate with calls costing an amount set by the provider of the service with variations from 50p per minutes to over £5 per minute

Other ways to contact the DVLA

Online contact forms

You can access the DVLA’s web services at and from there find the department you require.  You can order driving license forms, change your details and order tax forms for your vehicle from through the special forms website –

DVLA Social Media

DVLA offers contact through social media to send messages in an informal manner without any personal information.

You can use these profiles for general queries as well as to send feedback.

For helpful tips check out the YouTube channel for the DVLA where you can send them a message and comment on the content –

You can also get the latest changes and other information about tax and driving licenses on the official blog –

About The DVLA

The Driving and Vehicle Licensing Agency or DVLA is the place where all the information about cars on the road and licensed drivers in the UK is held. It is also somewhat notorious for being difficult to reach on the phone. That means using a special contact number for the DVLA is an ideal way to avoid the crowds and speak to them about your query. This DVLA Swansea contact number gets you through to the team of dedicated professionals based in Wales who are available to help with a range of queries. These range from queries about driving licenses to those about cars and car taxes. One of the most common reasons for needs to contact them is due to car tax, also known as road tax. This number acts as a car tax contact number to query anything relating to this area.

Driver and Vehicle Licensing Agency

This includes when you buy a new car and need to arrange the first tax on it as well as what to do when you sell a car and are no longer responsible for its tax. Because many people now pay their car tax by Direct Debit, the number also offers a contact point for payment queries. Another important reason to contact DVLA is if you have moved home and need to update the details on your driving license. The number is a DVLA contact number change of address or for any other personal details, allowing you to keep their records up to date. This is important as incorrect information could even lead to a fine. You can also use the number as a DVLA medical contact number to advise the licensing department if you have been diagnosed with a medical condition. They can tell you if the condition is ‘notifiable’ and if it affects your license in any way.

DVLA Medical Number


DVLA Car Tax Number


DVLA Tax Refund Number


DVLA Driving Licence


DVLA Lost Licence Number


DVLA Change Of Address Number


DVLA Sorn Number


DVLA Private Plate Number


DVLA Driving Test Number


DVLA Contact Numbers