DBS or the Disclosure and Barring Service is an executive non-departmental public body, sponsored by the Home Office. They help employers carry out background checks on their workers.
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If you want to reach the Disclosure and Barring Service or DBS, their main number is 03000 200 190. This line handles enhanced DBS checks, queries and complaints.
DBS helpline – 03000 200 190
The main contact number for the DBS is 03000 200 190. This line is for requests for application forms, to find out about fees or which convictions show on the certificate. It is also where you can get answers to general queries about changes to your record based on how much time has gone by since the incident.
Employers can use this line to check on the DBS application. You can also use it to make a payment for an application for both employees and employers.
The line is available from 8 am until 6 pm weekdays and from 10 am until 5 pm on Saturdays. Calls are charged at the local rate, a per minute charge plus the access charge from your line provider.
International DBS enquiries: +44151 676 9390
If you are calling from outside the UK, the number to use for the DBS is +44 151 676 9390. This line can handle all the same enquiries as the main general line such as the status of your application. International call rates will apply depending on where you are and the time of the call.
Minicom – 03000 200 192
If you need to contact the DBS on a minicom device, then you can call 03000 200 192 and they will connect with the system.
Ymholiadau Cymraeg (Welsh-language support) – 03000 200 191
Cysylltwch â’r DBS ar eu rhif ffôn 03000 200 191 ar gyfer cymorth iaith Gymraeg gyda chais, am fanylion y bydd euogfarnau’n berthnasol ac am anghydfodau.
Complain to DBS – 03000 200 190
To make a complaint to the DBS, you can ring 0300 200 190. This may be that incorrect information has been registered against your name or that the check results have taken too long to come through. You can use it to dispute information. If you want to send your complaint in writing, send it to:
DBS Customer Services,
PO Box 3961,
Royal Wootton Bassett,
DBS contact numbers
DBS helpline 03000 200 190
International DBS enquiries +44151 676 9390
Minicom 03000 200 192
Ymholiadau Cymraeg (Welsh-language support) 03000 200 191
Alternative ways to contact DBS
If you don’t want to use the phone to reach out to the DBS, then there are other contact options including by sending the query in writing and email.
DBS postal addresses
There are various different addresses depending on the nature of your query or problem. So to get the right response, you need to send the letter to the right address listed below.
DBS Customer Services, PO Box 3961, Royal Wootton Bassett, SN4 4HF, United Kingdom.
Certificate disputes & complaints
DBS Disputes & Complaints, PO Box 165, Liverpool, L69 3JD, United Kingdom.
DBS (Sensitive Applications Team), PO Box 165, Liverpool, L69 3JD, United Kingdom.
DBS Barring, PO Box 3963, Royal Wootton Bassett, SN4 4HH, United Kingdom.
Freedom of Information (FOI) requests
DBS Freedom of Information Officer, Policy Department, PO Box 165, Liverpool, L69 3JD, United Kingdom.
You can also use the main email addresses for the DBS to get the help or information that you need:
Customer services – [email protected]
Sensitive applications – [email protected]
Freedom of Information (FOI) requests – [email protected]