Call connection number

Covea Insurance

This is a non affiliated call connection service. The call connection telephone numbers supplied by are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.
Covea Insurance

If you want to contact Covea Insurance, their main local rate customer services telephone number is 0330 221 0444.  This team is available from 9 am until 5 pm weekdays. You can also email them at [email protected].

Covea Insurance

Customer service 0330 221 0444

Fax 0118 955 2211

Halifax department 01422 331166

West Malling department 0330 134 8300

Motor complaints 01422 286406

Make a claim 0330 024 2240

Fax 0330 024 2613

Household insurance 0330 024 2255

e-Van, motorist and

Motor Sure policies 0330 024 2244

General claims 0330 134 8186

Travel claims 01623 645308

Legal advice 0330 134 8461

Executive Helpline 0330 134 8162

Windscreen claims 0330 024 2270

Motor Breakdown (freephone) 0800 068 3489

Commercial claims 0330 024 2266

Fax 0330 024 2623

Cigna Insurance 0330 024 2290

Real estate claims 0330 024 2607

MSL Legal Expenses 0161 495 4490

Motor fleet claims 0330 024 2230

Business Policy claims 0330 134 8185

Glass breakage claims 0330 003 3388

Public & Products

liability claims 0330 134 8567

DAS Legal Expenses 0117 934 0192

Motor trade claims 0330 024 2245

Fax 0118 914 0960

Sterling Executive claims 0330 024 0653

Breakdown outside UK +44 120 671 4893

Media contact Kirst Plank 0118 955 2235

*All calls cost 55p a minute unless stated otherwise

Email contacts

Customer services – [email protected]

Customer relations Complaints – [email protected]

Motor complaints – [email protected]

Other complaints – [email protected]

West Malling HQ – [email protected]

B&B Claims – [email protected]

Household claims – [email protected]

Commercial claims – [email protected]

Executive Business policy claims – [email protected]

Residential property owners’ policies (landlords) – [email protected]

Media contact – [email protected], [email protected], [email protected]

Customer service 0330 221 0444

Customer services are available weekdays to help you when you want to find a broker, get a quote or to make a claim.  You can also find out about renewals and how to cancel your policy or where to get duplicate documents from. You can also email the team at [email protected] or send a fax to 0118 955 2211.

Halifax department 01422 331166

Covea Insurance’s Halifax branch can be reached on the above number and is available to help direct your call when you are unsure who you need.  They also handle job vacancy queries for the company.

West Malling department 0330 134 8300

The West Malling team is where you can contact about your insurance policy to make changes, check your cover or to cancel your policy.  You can also use this number to get through to the relevant claims department. Their email is [email protected] or [email protected]

Motor complaints 01422 286406

The Motor complains team is there for any complaint related to motor insurance.  This also includes if you are unhappy with the handling of a claim or if you want to complain about a breakdown cover service.  You can send an email to [email protected]

Make a claim 0330 024 2240

The 24 hour claims line is open 7 days a week and is there for any private motor car insurance policyholder who needs to make a claim.

Covea Insurance productsHousehold insurance 0330 024 2255

The household team is a 24 hour helpline to report claims or problems with your home that are covered by your home insurance.  Collect as much information about the claim before ringing including contacting the police for theft or break-ins. You can email the team on [email protected] or use [email protected] for bed and breakfast policies.

e-Van, motorist and Motor Sure policies 0330 024 2244

This is a 24 hour helpline if you have e-Van, Motorist or Motor Sure policies and need to make a claim.  You will need the details of the driver if it wasn’t yourself as well as the other person’s information if possible.

General claims 0330 134 8186  

This is a 24 hour claims helpline for customers who have Sterling Executive Home Policies.  You will need your policy number when you ring along with information about the incident. You can email the team on [email protected] or use [email protected] for residential property owner (landlord) policies.

Travel claims 01623 645308

If you need to make a travel claim, this line operates 24 hours a day and you can ring it to make a claim while here in the UK or abroad.  Have all paperwork to hand when calling including receipts and medical certificates.

Legal advice 0330 134 8461

The legal advice team is available 24 hours a day and is for customers who paid extra to have legal expenses cover on their policy.  This cover helps eliminate legal costs and get you the advice you need.

Executive Helpline 0330 134 8162

The Executive Helpline is for customers who have home emergency cover through Covea and is available 24 hours a day.  Ring with policy information, details of the incident and any paperwork needed. You can also email to [email protected]

Windscreen claims 0330 024 2270

If you need to make a claim for a broken windscreen on your vehicle, this line is available 24 hours a day.  You can also use it to find the nearest approved repairer for non-urgent claims and see if you are entitled to a courtesy car while work is being done.

Motor Breakdown (freephone) 0800 068 3489

The motor breakdown line operates 24 hours a day and is there for Covea customers with breakdown cover who need help.  This cover doesn’t include replacing windows or tyres, missed or broken keys, petrol, oil or spares costs or recovery costs if your vehicle is trapped in water.

Commercial claims 0330 024 2266

The 24 hour claims line for commercial policies is there for real estate policies, motor fleet and motor trade combined policyholders.  You can email to [email protected] or fax 0330 024 2623

Cigna Insurance 0330 024 2290

You can contact Cigna Insurance 24 hours a day to make a claim under the business legal section of your policy cover.  You can also report a claim via email to [email protected] or send details in a fax to 0330 024 2623.

Real estate claims 0330 024 2607

Real estate claims can be made to this line 24 hours.  You can also send claims information via email to [email protected] or by fax to 0330 024 2623.

MSL Legal Expenses 0161 495 4490

The MSL legal expenses team is available 24 hours a day and is there when you need to make a claim through this particular policy.  For real estate claims, email [email protected]

Motor fleet claims 0330 024 2230

Motor fleet claims team is open 24 hours a day and can be used for all claims including windscreen and broken glass.  Have your policy number handy when you ring along with details of the drivers involved.

Business Policy claims 0330 134 8185

To make a claim on Executive Business Policies, ring this line 24 hours a day.  You will need your policy number and details of the incident as well as an idea of costs if possible.  You can also send details via email to [email protected]

Glass breakage claims 0330 003 3388

If you have broken glass in your property, you can call this 24 hour helpline to get advice and the nearest approved repairer.  You can also send details of the claim to [email protected]

Public & Products  liability claims 0330 134 8567

This is the 24 hour helpline for public and product liability insurance.  Have details of your policy, the incident and any other paperwork when you call.  There is also a fax number 0330 024 2613.

DAS Legal Expenses 0117 934 0192

DAS Legal Expenses policies are for Executive Business Policy customers who have taken the extended coverage and this line is a 24 hour helpline to make a claim.  You can also send information via email to [email protected]

Motor trade claims 0330 024 2245

Motor trade claims can be directed to this number 24 hours a day.  Have the information about the incident and any staff involved when you ring.  You can also send via Fax 0118 914 0960.

Sterling Executive claims 0330 024 0653

Sterling Executive motor policy claims can be directed to this number 24 hours a day.  This involves new claims, and these should be reported within 48 hours of the incident.  It also includes window and windscreen claims.

Breakdown outside UK +44 120 671 4893

If you are in Europe and break down, you can ring this line 24 hours a day to get help if you have a Covea breakdown policy.  You will need your policy and vehicle information to make a claim.

Media contact Kirst Plank 0118 955 2235

If you have press queries, you can contact Kirsty Plank on the above number for information and comment or send an email to [email protected]

Social media

Facebook –

Twitter –

YouTube –

Pros & Cons


  • Top quality cover available for almost all types of vehicles
  • Competitive pricing
  • Cover for more than one or two drivers


  • Multi-step process to getting a policy
  • Online call back system doesn’t work properly
  • No live chat facility