The Carphone Warehouse team can be reached at their UK customer services number at 0843 133 7273. This number can help with a range of problems including querying a bill you have receiving, if you think you have overpaid or when your contract is due. You can get help with your phone and look into upgrades. You can also track and order or let them know a phone hasn’t arrived.
Lines are open from 8-7 weekdays, 9-6 Saturdays and 10-5 Sundays.
If you need to speak to someone about a complaint at Carphone Warehouse, you can call 0843 133 7273. This department can handle mobile phone complaints or problems with a member of staff. If you are complaining about a device, have information about it with you including date and time or purchase and your mobile number. There is also an address for any written correspondence:
The Carphone Warehouse – Complaints Department,
PO Box 373,
Phones 4U went into administration in 2014 but if you have any queries relating to this, you can call Carphone Warehouse on 0843 133 7273. The company did not take on contracts but did take over a number of their stores and offer similar services to the defunct company.
You can contact the sales team at Carphone Warehouse on 0800 049 6250 to get a new phone or find out about the latest deals. The company often have special offers and flash deals for the latest must have phones and this line can help you find out about these. You can also use this number if you want help from them or need to speak to one of the stores. The main trade in number is also 0800 049 6250 and here you can find what your existing phone is worth to trade in for a new one.
If you need repairs help from Carphone Warehouse you can ring 0800 276 1373. This number can offer technical support for your device or track an existing repair. You can also get a price to get a problem fixed and find out if you still have warranty cover and how to use it.
The Geek Squad are available to help with a range of technical problems and can be reached through 0800 049 1067. Their support is available 24 hours a day and can help with phones, computers or tablets purchased through the company. You can also use the alternative number 0800 049 6190 which is a freephone number too. Geek Squad are an independent technical support service based in Carphone Warehouse stores around the UK and offer on the spot help. You can also use the numbers to track the progress of a problem or your membership.
You can also use the online contact form to get help from the Geek Squad by completing details at http://www.geeksquad.co.uk/contact
Geek Squad also offer a comprehensive insurance policy to protect devices against theft and damage. This includes a replacement if the device cannot be repaired. You can ring 0800 458 6117 to find out about the service or to make a claim.
Carphone Warehouse’s Lifeline Insurance team can be reached on a freephone number 0800 049 6193. These policies are for mobile phones and gadgets that were phased out when the Geek Squad was introduced but some policyholders kept their cover in place. If you want to renew or claim on your policy, you can ring the freephone number. Lines are open 8-8 weekdays, 9-6 Saturdays and 10-5 Sundays, closing earlier on bank holidays.
If you have a business account with Carphone Warehouse, you can call 0800 1300 688. This line offers technical and billing support as well as options to change invoicing information. You can change bank account, payment information and even company information through this number. You can also use it for contract information and upgrade schedules. There is also a dedicated email address for the team at [email protected]
If you want to look at Carphone Warehouse to supply your business with mobile phones, then you can call 0800 049 6000 to find out about contracts and prices. The number allows you to get a personalised quote for your needs as well as for the phones and accessories that you need. If you need more than 10 handsets, you can speak to the commercial team on 0800 093 3620. There is also a dedicated sales email address to use at [email protected]
If you need to put something in writing to Carphone Warehouse, then you can write to their specialist customer services team at:
Carphone Warehouse Business,
Unit 23 Branksome Business Park,
Bourne Valley Road,
UK PHONE NUMBER
Customer Services (general)
0843 133 7273
0800 049 6250
Repairs orders and tracking
0800 276 1373
Geek Squad (all)
0800 049 1067 & 0800 049 6190
Lifeline Insurance (all)
0800 049 6193
|Business Customer Services (less than 10 handsets)|
0800 1300 688
There are other ways to contact Carphone Warehouse depending on what you need. For example, they have a network of over 2,400 stores around the UK as well as other contact options.
You can also write to the company although this typically takes longer than email or phone options. If you want to write or need to send documents, forward it to:
The Carphone Warehouse,
PO Box 375,
To find the nearest of those 2,400 stores you can visit the store locator at https://www.carphonewarehouse.com/store-locator.html – you can also check if this store has a Geek Squad member working on it.
There are also various social media contact options for the company to find out about services and deal. Always be careful about submitting personal information on social media sites:
YouTube (promotional videos)
Linkedin company profile