How to Cancel Thomas Cook
Thomas Cook is one of the most well-known travel agents in the UK and has been in the business since 1841. The airline was started with the aim of letting British people travel aboard. Today the company has a presence in 16 countries and over 22,000 employees.
If you need to make a cancellation with Thomas Cook:
- Visit the website
- See about the cancellation process
- Look for any cancellation charges
- If you have any problems, contact them on either 0173 322 4330 or 0173 322 4808
Step 1 – visit the website
To cancel any booking with Thomas Cook, the website is the place to start. This will tell you about the processes to cancel and also any cancellation charges.
Step 2 – find the cancellation process
To cancel a booking, there is a form to fill in that can be accessed via the website. Any airline tickets are non-refundable. You can choose from a full cancellation or a partial cancellation.
To process the cancellation you will need your booking reference to add to the form. You will then complete the requested information including your name, email address, telephone number and information about dates of travel. You will need to confirm if you are the lead passenger and any insurance details that are relevant.
For a partial cancellation, the process is the same only you select partial rather than full cancellation at the start of the form. You will then be able to select which parts of the booking you want to cancel such as inbound or outbound flights, hotels or other elements.
Step 3 – cancellation charges
Thomas Cook flights are non-refundable so if you cancel a holiday booked through the company, there is no refund available. If you cannot travel due to an emergency or medical problem, you may be able to ask for a refund under the APD system from the government. This would mean you get a refund within 28 days of cancellation but there is an administration fee of 29 EUROs for each booking cancelled.
Step 4 – customer service
If you are unsure of any part of the process or want more information about your options, you can contact Thomas Cook. This includes for holiday packages, flights and travel services as well as cancellations. The main line is 0173 322 4808 or alternatively 0173 322 4330.
Step 5 – other contact options
As well as ringing Thomas Cook, you can also contact them through the Live Chat option on the website. There is also an extensive FAQs on the website and this can often answer many common questions. If you think you have received suspicious emails or texts pretending to come from Thomas Cook, forward details to [email protected]