How To Cancel Thames Water
Thames Water starts back in the 1600s when there was a development of the New River. The company in a modern form came about when water chlorination was developed in the 1910s. This meant the standard of water improved as did the supply of it and there was also the need for ongoing treatment.
By 1995, Thames Water had developed a range of services that were required for the international market and became the world’s third-largest water company. Customers around the world were able to make use of the knowledge that the company had gained from their UK operations. Meanwhile, they continued to develop and improve their services here at home.
Today, Thames Water is one of the biggest water and wastewater companies in the country. Every day it supplies some 2,600 million litres of tap water to some 9 million customers across London and the Thames Valley. They also treat around 4 billion litres of sewage for 15 million customers using their services.
If you are moving home to a location that is no longer served by Thames Water and want to cancel your service, here are five steps to start the process:
- Visit the website and cancel your bill
- Look up information on how to close your account
- Check any charges that will apply
- Ring Thames Water free on 0800 980 8800
- Contact them via live chat, mail or email at [email protected]
Here we will also provide all the information you need to cancel your account. These are step by step instructions to help you cancel your account and there are screenshots to make sure you are confident in what you are doing. If you need further information from the company about your bill, online services or other queries, visit the Thames Water contact number page for these details.
Step One – Visit Thames Water Website
By visiting the Thames Water website, you can find the information you need to cancel your account with them. You can also find out about reading a water meter, calculating a bill or other ways to cancel your account.
To do this:
- Open a browser on your computer or smartphone
- Visit the main Thames Water website and login or register
- Have details on hand of the service you want to cancel
- Have a credit or debit card ready to pay any fees that may apply
Step Two – View Information About Closing Your Account
If you are moving home, you need to inform Thames Water. You can either cancel your account if you are moving out of their area or transfer it to your new address. To find out if your new address is within the area that they cover, you can use their area postcode search facility. Simply enter your new postcode into the box and it will tell you if the company cover this area or not.
Thames Water information Needed For Cancellation
If you are planning to cancel your account with Thames Water, then there is some information needed to do so. If you want to start, update or close an account you need to provide the date of transfer (when you move to a new house) and the details of your new address.
You will also need to provide the meter reading of the present address, your contact information and the 10-digit number from your Thames Water bill – this is your account number.
If you are a new customer moving to the Thames Water region or an existing customer moving around or out of the region, you need to use the Thames Water online form. This form needs to be completed fully with all the marked fields and then you can submit it to the company.
Step one is to show if you are a new or existing customer
For new customers, enter your postcode to ensure that the company cover the area you are moving to. You can then see about how to pay your bill including setting up a Direct Debit.
For existing customers, you can choose if you want to move your account or close it. if your new property is still within Thames Valley area, you can move it.
If you want to cancel your account, you need to add your full name including title. You then need to add contact details which are your telephone number and email address. Don’t forget that 10-digit number as you will need this as well.
If you are moving to an area within their coverage, pop in your postcode for the checker.
Before Cancellation of Account
If you are cancelling your account with Thames Water, make sure you get a water meter reading on the day you move out. You can then provide this information when you complete the online form to cancel the account.
Step Three – Know About The Charges That You Are Going To Pay
You will get your final Thames Water bill within 6 working days from the day you moved out. It is a very important step needed to provide your new address, so you can get this bill and ensure that you pay it in a timely manner.
Step Four – Thames Water Contact Number
Hopefully, this article has provided you with all the information you need to cancel your account. But if you still want to talk to Thames Water, you can do this by ringing 0800 980 8800 or +44 179 349 6555 if you are outside the UK. You can also use this number to report a leak or to stop a direct debit payment.
Step Five – Contact Thames Water By Email, Live Chat, or By Mail
There are other options to get in touch with Thames Water if you don’t have time to ring them. There are options to send details in writing as well as by email and there’s also a live chat facility. If you write to the company at the below address, make sure you add your account number to the letter and send it to:
PO Box 286
Or you can contact them via email on [email protected] to find out more about the cancellation process.