How To Cancel TalkTalk

TalkTalk is a British company that offers a range of services including internet access, telecommunications, pay TV and mobile phones for both private and business customers.  It is based in London and has an operating income of £130 million with a net income of over £2 million (2016). For TalkTalk customers who want to cancel a service or product held with the company, this cancellation guide will walk you through what you need to do.  This can save you time and even money. To start with:

• Go to the main TalkTalk website
• Log into your account
• Look to see if there are any cancellation fees for the service you want to cancel
• If in doubt, call their customer services team on 0345 172 0088

This step by step guide can help you understand your account with TalkTalk and how to cancel various services and products that you have.  We will walk you through what you need to do as well as checking for cancellation fees online. However if you do decide you need help from the company themselves, the various contact numbers can be found on our TalkTalk contact numbers page.

Step 1 – Enter Main TalkTalk Website

When you visit the homepage of the TalkTalk website, there are lots of ways to find the information you need on cancelling your service.

• Enter the main website https://www.talktalk.co.uk/
• Have details about the product or service you want to cancel
• Have a credit or debit card to hand to pay any cancellation fees

Step 2 – Visit TalkTalk Help Pages

TalkTalk has help pages that contain most of the information you need on how to cancel your products or services.  Following the Help link and select the category, product or service from the options including broadband, security, phone, TV, mobile, account, billing or email questions and answers.  The Help pages can help if you need assistance with scammers who call pretending to be from the company or if you have issues with broadband speed. You can also use them to change features or your account password.

Step 3 – Cancel TalkTalk Services

On the Help pages, there is information about cancelling your TalkTalk services if you want to switch provider or just leave the company.  You can also search ‘cancel’ in the search bar and there are around 30 different articles on the different services you can cancel. Find the right answer and click on it.  You will find in most cases you need to speak to the customer services team rather than just cancel online. You will also likely have a cancellation fee to pay so a card to cover this is something you want to have to hand.  Call the number on the document from the search to proceed with the cancellation.

Cancel TalkTalk Broadband and TV

If you want to cancel TalkTalk TV, you need to first cancel your broadband plan because you can’t have one without the other.  This means if you cancel your broadband, you will also leave the TV service. You can still have a mobile without the broadband but there may be charges if you cancel these services that apply to discounts received on your mobile plan.

How to Cancel TalkTalk Mobile Service

There are three main situations where you might want to cancel your TalkTalk account – when you want to port the number to a phone on another network, where you want to cancel the mobile and keep the number or where you want to cancel the mobile and not keep the number:

– Port your TalkTalk number to other network

If you want to port your number to another network from an existing TalkTalk contract, you need to talk to the customer services team.  The number is at the end of the guide and they can go through the process with you.

– Cancel TalkTalk mobile and keep the number

If you want to cancel the plan and keep the number, you will need the Porting Authorisation Code or PAC code.  This allows you to move your number to another network within 30 days of cancelling the account. The number will also remain active until the new network picks it up at which time the TalkTalk account will be closed.

– How to Cancel TalkTalk mobile without keeping the number

If you want to cancel and don’t need to keep the number, you can call the customer services line at the end of the guide.  They can go through the options. Cancellation will take place 30 days after you cancel the agreement and there may be charges for cancelling your account before the expiry date.

TalkTalk early termination charges

If you cancel a service like a mobile contract, broadband or TV before the contract ends, there are early termination charges.  The cost depends on the service and how long you have left on it. You can see examples below:

– phone only – £3.00

– plus – £25.00

– plus TV – £25.00*

– essentials – £17.50

– essentials TV – £17.50

– simply broadband – £15.50

– fast broadband – £13.00

– faster fibre – £16.00

– fastest ultra fibre optic – £10.50

Step 4 – Contact TalkTalk Customer Service Contact Number Helpline

If you want to cancel a number o services with TalkTalk such as mobile contracts, TV or broadband, you need to follow the processes here.  Most of the time this involves contacting the customer services team. They can be reached on 0345 172 0088 and they can process the cancellation for you.