How To Cancel NPower Account – Guide
NPower is a British company who offer gas and electricity services to homes and businesses across the UK. They were founded in 2000 in Swindon under the name Innogy PLC and changed this to RWE npower in 2002. They now employ around 11,000 people in the UK. If you are a customer of NPower and you want to cancel your account, cancel a direct debit payment or change supplier, this article will help you do this. follow our step by step process to cancel or change your account easily. For starters, on their website you can:
- You can cancel your account online at their website
- Access the moving home help pages from NPower
- Find out about their cancellation fees
- Get the contact number for the company (0330 100 3000)
- Access the Live Chat feature to talk to someone at NPower
This article includes a written step by step process for you to cancel your account with NPower or to cancel certain services. You can view the screenshots of the different processes and the animated gifs to help you see what you need to do. If you want to find out more about this energy provider and the services they offer, check out the NPower contact numbers page on our website.
Step 1 – Enter the Main NPower Website
When you go to the NPower main website on an internet browser, you can access most of the information needed to cancel an account with the company. This includes for both private and business customers and includes how to move your account to a new address or to swap to a different provider.
- Visit the site at https://www.npower.com/
- Have information about which product or service you want to cancel
- Have a payment method handy if there are any fees to cancel
Step 2 – NPower Review UK Cancellation Conditions
The NPower help pages are the places to go to find out about cancelling your services. Here you can find out about their gas, electricity, boiler and heating and smart meter services. You can also find out about accessing your account online. There is tariff information for electricity and gas and information about the cooling off period when you first take a contract with them. You can also find out about changing your account to your new address.
How to Cancel NPower Within 14 Days Cooling Off Period
If you have just joined NPower from another provider, you have a legal right to change your mind within 14 days. This is known as the cooling off period. If you decide to cancel within this period, there will be no cancellation charge. You just need to download the cancellation form here and send it to the NPower customer services team. Alternatively, you can ring the number at the end of the guide.
Guide to NPower Moving Home
If you are an NPower customer and are moving home, then you need to let NPower know as soon as possible. If you plan to stick with them for your new property, you can notify them online or by the phone. You can do the same if you want to cancel when you move.
When contacting them, they will need the following information – moving date, both addresses, meter readings for your old property and the details of a prepaid meter including serial number and meter balance.
Next, you need to consider the tariff for your new home then wait for 7-10 days to get the confirmation and final bill from NPower to confirm the cancellation.
How to Cancel NPower Direct Debit
If you want to cancel a direct debit used to pay money o NPower, then you need to first get in touch with your bank. They can stop the direct debit from their end. Next get in touch with NPower to let them know you have done this. If you intend to stay with the company, you will need to provide new payment details. You want to cancel the account, then you may have to pay any final bill directly to them.
Or you want to change the tariff you are on or how you pay your bill, then get you 30 days advance notice from NPower. If you cancel a direct debit, then you can’t spread any payments over this way. But if you have any queries about direct debit or other payment options, use the number at the end of the guide to talk to the customer services team.
How To Cancel NPower Boiler Cover
If you want to cancel NPower boiler cover you have for your home, you need to get in touch with the company that provides this for NPower. This is Allianz Global Assistance if your policy was taken out after September 2016. Before this, it would have been underwritten by HomeServe and you should contact them directly. If you are unsure, use the number at the end of the guide to get more information.
NPower Refund After Closing Account
If you leave NPower and are due to back money, they will normally either send a cheque in the post or refund the amount to your bank account. Your account was closed and another payment made, a special project team will sort this payment – this is usually when a standing order or direct debit hasn’t been cancelled in time. You want to request a refund you think you are due, then use the NPower online refund enquiry form or ring customer services.
Step 3 – Cancel NPower account
If you want to cancel or close your NPower account because you are unhappy with the service or want to use another provider, you can do this online. Access your online account and ask for a removal of services or to close the account. You will need your login information to do this and request the cancellation. If you want to close the account completely, use the closing link and click it.
Step 4 – Contact NPower Customer Service Contact Number Helpline
If you want to get in touch with NPower over the phone, you can do this. Most services can be done online but if you are having problems or are uncertain about anything, then call 0330 100 3000 and their cancellation team will help.