How to Cancel HSBC
HSBC is a banking and financial services company that is one of the world’s largest. They currently have over 200,000 employees in some 4000 locations across 70 countries and serve over 37 million customers. They offer commercial services such as commercial banking and wealth management as well as private customer banking services. Here in the UK, they have a branch network around the country as well as a website and other online features.
For HSBC customers who want to cancel a service with HSBC, this article is a step by step guide on what to do. This guide can save you time and money and ensure you cancel the product or service correctly.
- Visit the main HSBC website
- Find the number to cancel a service or product
- Check their terms and conditions for any charges
- Then ring them – the customer services number is 0345 600 7010
This guide can walk you through things like cancelling a bank account or credit card. You can find out how to cancel certain products or services but if you need to speak to the bank about another matter or get more information, visit our HSBC Contact Numbers page for more information.
Step 1 – visit the website
The main HSBC website is www.hsbc.co.uk and this is where to go to find out about cancelling a product or service. The website will also tell you if there are any cancellation charges to go ahead with this cancellation and if so, you will want a debit card to hand to pay them.
Step 2 – check for cancellation charges
To make an informed decision you want to check those cancellation charges before you action the cancellation. Their contact and support pages should be able to tell you if there is a financial penalty for cancelling something as well as when to pay it and how. It will also tell you things such as how to cancel a standing order, close an account or cancel a direct debit payment.
Step 3 – actioning the cancellation
Once you know about any cancellation charges or processes, you can then move on to the actual cancellation. Here are a few examples of what to do.
HSBC credit cards
To cancel a credit card, you need to visit the support page at https://www.hsbc.co.uk/1/2/contact-and-support/card-support which is for their credit cards. Here you can activate a new card, get a replacement card or report a lost or stolen card. If yours has been damaged, let them know here and they can reissue it for you.
If your card is simply due to expire, HSBC will send another one in the post, so you don’t need to worry about this. If you think your card is lost or stolen, then ring 0345 600 7010 as soon as possible to report this – they will stop the card and prevent fraudulent charges.
Cancelling a direct debit
Direct debit is a popular payment system that is also easy to cancel. You can visit your online banking account for HSBC and go the direct debit section. Hit the ‘manage’ button and find the direct debit you want to cancel then select the ‘cancel direct debit’ option. You will confirm this is what you want to do, and the direct debit will be stopped.
Cancelling HSBC life insurance
If you have life insurance through HSBC and want to cancel it, you can ring the number at the end of the article. This also handles income cover and critical illness policies. If you want to amend or claim from the policy call these numbers for help. Have your policy number handy when you call.
Cancelling an HSBC account
To cancel or close an HSBC account you need to ensure there is zero balance and any overdraft has been cleared. Then you can get in touch with them about the cancellation. You don’t pay any fees to switch if you use the Current Account Switch Service or are changing to another ISA provider. There is the option to do this in the branch, on the phone or via secure e-message on the online banking app. There is also an account closure form to download, complete and take to the branch or post to them.
Step 4 – contact customer services
If you want to speak to someone, get more information or check about charges, the best thing to do is to call HSBC customer services team. This can be done by ringing 0345 600 7010 and they will be happy to answer your questions. For mortgages rates click here.