How To Cancel EON Energy
EON Energy is an energy supplier in the UK that offers electricity and gas to customers around the country. The company has over 9000 employees in the UK and has a revenue of over £9 billion (2011). EON supplies power to 5 million homes and businesses around the United Kingdom and the main energy supply comes from renewable sources such as water and wind. If you are a customer with EON and you want to cancel your account, this guide can walk you through their cancellation process quickly and easily. To start:
- Go to the main EON website
- See if there are any cancellation fees for the service you want to cancel
- If you have any problems, contact the customer services team on 0345 303 3040
This guide can walk you through the process of cancelling your EON account. There are screenshots to help illustrate the different points and to make sure you cancel the products properly. But if you have questions or need more information, you can also check out the EON Energy contact numbers page for this.
Step 1 – Enter the Main EON Energy Website
The main EON website is the best place to find out about cancelling a product or service, so it is the first place to go.
- Visit https://www.eonenergy.com/
- Have the information to hand about the service you want to cancel
- Have a payment method with you in case there are cancellation charges
Step 2 – Review EON Energy Cancellation Conditions
If you are moving home and EON can no longer offer service because there is no cover, then you need to let them know as soon as possible. You can also cancel your services if you decide to go with a different provider in your new home. https://www.eonenergy.com/terms_and_conditions
To do this, go to the EON Moving Homepage on the website and log in to your account. If you don’t already have an online account, you can set one up by going to this page https://www.eonenergy.com/for-your-home/your-account/register. If you don’t want to use the website to sort this out, then you need to skip to the end of the guide and get the customer services team number.
To close the account, you will need
- Your old and new address
- The login information for your EON account
- Your EON account number
- Dates of the move
- The last meter reading for your old house
- Name of the new occupier of the old address (if known)
- Bank details
- A contact telephone number
Cancel EON Energy Contract Or Change Supplier
If you decide to leave EON permanently, then they will always be helpful with this. The process of swapping to another supplier usually takes around three weeks. If this is the case, then you don’t need to give EON the last meter reading. Instead, your new supplier will take the final meter reading and they will get in touch with EON to confirm this information and that your account is now complete. Once the switch is done, you will receive a final bill from EON for any credit or debit on the account.
If there is a credit on the account, you will receive this refund within 10 working days. If you paid for the monthly amount by Direct Debit, then leave this running so the credit can be returned to your bank. The same applies if you have a debt and owe EON money – they can then take this payment via the bank. If there is an outstanding balance, EON may contest the change of suppliers. If that happens, you need to speak to the new supplier to see if they can carry that balance into your new account. Or you can stay with EON until the outstanding balance is cleared from the account.
Step 3 – Cancel EON Energy Account
Locate My Account when visiting the EON homepage and here you can find the button to click to access your account. Here there are various services including an account summary and to provide a meter reading. You can find the option that applies to your query and use this to find out what to do next. For example, if you want to cancel your account, you can click this button and then login to your account. You can also advise about a change of address to move your service.
EON Energy Bereavement Support
EON want to make it as simple as possible when you have suffered a bereavement and need to handle the account of the deceased. The Bereavement Support team is available online, on email or on the telephone via the number at the end of the guide. Also, see these faqs. You will need the death certificate to handle the account. Also, they will need to know if the account is to be cancelled or if a supply is still needed. You can also use this contact form https://www.eonenergy.com/for-your-home/help-and-support/bereavement-support/bereavement-notification-form
Cancel Switching to EON
If you want to switch to another provider then change your mind, you can reverse the cancellation within 14 days by contacting the customer service team. The number is below, and they will tell you the position about prices, terms and conditions and when services will change.
Step 4 – Contact EON Energy Customer Service Contact Number Helpline
Cancelling a service with EON is relatively straightforward and can mostly be done on the website. When you switch to another company they will often handle most of the switch over to make it easy for you, save providing final meter readings.
But if you don’t want to deal online and prefer to talk on the phone, you can contact their customer services team on 0345 303 3040 about cancellations and any other changes to your account.