How To Cancel DVLA Guide
The Driver and Vehicle Licensing Agency is more commonly known as the DVLA and is the department of the UK government that handles the database of drivers and vehicles in the country. The DVLA is responsible for issuing driving licenses, collecting road tax and even selling private registration number plates for vehicles. It is based in Swansea, Wales and is a part of the Department of Transport. In 2004, the DVLA introduced the new Electronic Vehicle Licensing system or EVL which lets you pay for vehicle excise duty online.
If you are using a DVLA service and want to cancel it online, this guide is here to help. You can learn about cancelling road tax, a direct debit, a theory test or a DVLA application. The steps in the guide will make the process quick and painless. To start with:
- Go to the DVLA website at https://www.gov.uk/
- Find the information on the help and FAQ pages regarding the service you want to cancel
- If you have any issues, use the contact number 0300 790 6802 to speak to the DVLA
The information in this guide takes you through the various steps to cancel services from the DVLA. This can save you time and even money. But if you find you need to speak to a specific department or want specialist help, you can find the full list of contact information on the DVLA contact numbers page.
Step 1 – Enter the main DVLA Website
The DVLA has its own website as part of the .gov series of websites operated by the government and this is the best place to start.
- Visit https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency
- Have the information about the service you want to cancel on hand
- Keep a card handy in case there are any fees to pay
Step 2 – Read the DVLA Cancellation Policies
Cancel DVLA Vehicle Tax
If you want to cancel your vehicle tax because you no longer have the vehicle, you can get in touch with the DVLA. You can also set your vehicle to be off the road. When contacting them, you need to let them know if the vehicle has been:
- Sold to someone else
- Written off by an insurance company after an accident
- Stolen (and reported to the police)
- Exported outside the UK
- Taken off the road
- Scrapped at a scrapyard (with information about the scrapyard)
- Registered as exempt from vehicle tax
After you let the DVLA know which of these situations applies, they will stop the tax and the direct debit payment that goes with it automatically.
DVLA Vehicle Tax Refund
If you cancel the vehicle tax you will get a refund for any full month’s tax you have paid. This refund will be issued by cheque. The payment is calculated from the date you tell the DVLA about the change of circumstance and the payment is sent to the person and address on the tax file. If the refund doesn’t arrive within 6 weeks, get back in touch with the DVLA. There is no refund for credit card feels or on the 5-10% charge added to direct debit payments.
Step 3 – Cancel DVLA
DVLA Sold Your Car
If you no longer own a vehicle then you need to tell the DVLA. You also need to let them know if you buy a vehicle. The Sold Bought Vehicles page is where you can do this and simply hit ‘start’ to begin the process.
You will need to provide the following information:
- If you are in the motor trade
- What has happened to the vehicle (sold, scrapped, given away etc)
- The 11 digit reference number from the vehicle log book
You then give the green ‘new keeper details’ section to the buyer and tell the DVLA that you have sold the vehicle using this service. You can destroy the remainder of the logbook after this or keep for your records.
DVLA Register Vehicle Off Road
If you are keeping a vehicle but taking it off the road, you still need to let the DVLA know. This is usually if the vehicle is being kept on private property such as in a garage. To do this, you use the Statutory Off Road Notification or SORN. If you have remaining paid tax on the vehicle, you will get a refund for this when you make the declaration.
DVLA Stolen Vehicle
In the unfortunate situation that you find your vehicle has been stolen, the first thing to do is to call the police then your insurance company. The police will need your vehicle:
- registration number
- make and model of the car
Recieve a crime reference which will be needed when you ring the insurance company. The police will also inform the DVLA and again if the vehicle is found. If it is found, get back in touch with your insurer to see what happens next. If the insurance company pay you for the vehicle, you will need to tell DVLA that the insurer is now the owner of the vehicle. Send details including
- Name and details of the insurance company
- Car registration number
- Date of incident
- Make, model and colour of the car
- Your signature
DVLA Change of Tax Class
There are a number of reasons why you might change the tax class on your vehicle. This includes changing:
- The fuel type
- The size of the engine
- How many seats are in it
- How much the vehicle weighs
- What the vehicle is used for
If you are disabled or provide transport for disabled people, then there is no vehicle tax to be paid or it will be at a lower rate.
Change DVLA Driving Test Appointment
If you have a driving test booked and need to change the date, you can get in touch with the DVLA to do this. Lines are open from 6 am until 11:40 pm and you will need
- Your driving license number
- Your test reference or your theory test pass certificate number
You are permitted to change your test time six times but if you want to change it a seventh time, you will need to cancel and book again.
You can also change the date of your test on the website by visiting the change driving test page and following the steps.
Cancel DVLA Driving Test Appointment
If you want to cancel the test entirely, you can go to https://www.gov.uk/change-driving-test and follow the process to cancel the test. You will need your license number and test reference to do this.
You should receive a refund for the cancelled test, but this will take at least 3 working days to process.
Step 4 – Contact the DVLA Customer Service Contact Number Helpline
Changing or cancelling many of the DVLA services is very simple and lots of the processes can be done online. If you need extra help or want to speak to someone about some aspect of the process, then you can still contact them on the phone by ringing 0300 790 6802.